Ratings based on 95 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Sep 2024
Carpet was very dirty in our room, outside the room in hall ways also stained carpets.
Comment from Hotel Management
18 Sep 2024 by Satış ve Pazarlama Müdürü, Hotel Management
Dear Jahongır Boynazarov,We would like to thank you for taking the time to write to us regarding your less than enjoyable experience at the Baia Bursa Hotel.We are extremely sorry about the unsatisfactory level of service that you experienced during your stay with us, we do take each and every Guest/s comments very seriously and we can assure that the appropriate measure have been in place in order to avoid a re-occurrence of this sort.We do hope that we will be in a position to Welcome you back at the Baia Bursa Hotel and redeem ourselves.Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention.Kind Regards,Süreyya EKENSales & Marketing Manager
by A verified traveler
Posted 14 Apr 2024
by A verified traveler
Posted 18 Jan 2024 on Hotels
by A verified traveler
Posted 7 Oct 2023
This is an excellent option to visit `bursa with shopping next door and tram service on the door step.
by A verified traveler
Satisfying overall
Posted 5 Jan 2023 on HotelsFriendly and helpful staff, Excellent breakfast, clean rooms with very good room service. The only thing is the interior of the room is seems old and furniture need to be upgraded.
Comment from Hotel Management
16 Jan 2023 by sultan, Hotel Management
Dear sir / Madam Thank you for about the information. I Hope you can come other time I can give the ınformatıon for the maneger for the room upgrdeBest regards
by A verified traveler
Posted 25 Sep 2022 on Hotels
by A verified traveler
Posted 19 Sep 2022
The staff there barely speaks english in an international catering hotel
Unwelcoming nature of the staff
No smiles , completely ignoring you at the reception while calling for them while they are not busy( two occasions with two receptionists
One receptionist told off a senior asian lady right infront of me
Complicated house rules for the restruant .. with the staff not having and politeness nor the language to convey the massage while we wait for half an hour
Worst experience in a hotel
by A verified traveler
Posted 28 Apr 2022 on Hotels
by A verified traveler
Posted 22 Apr 2022 on Hotels
by A verified traveler
Posted 27 Dec 2021 on Hotels
Comment from Hotel Management
20 Jan 2022 by Ercan ÖZDEMİR, Hotel Management
Thank you
