Ratings based on 886 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2024
The hotel was one of the nicest I’ve stayed in. The bed was so comfortable and everything in the room is of high quality. The breakfast is fantastic, it has so many options you won’t go hungry. Staff are friendly and knowledgeable. I will definitely be returning to this hotel next year.
Comment from Hotel Management
28 Oct 2024 by Reception, Hotel Management
Hello Crystal.Thank you so much for the great review. We look forward to your next stay with us!All the best
by A verified traveler
Posted 18 Sep 2024
Breakfast was the best. Great selection .
Room was spacious and clean. Staff friendly
Comment from Hotel Management
14 Nov 2024 by Gunnar, Hotel Management
Hi Margaret! Thank you so much for your nice feedback. We hope your next stay with us will be equally pleasant. Wishing you a beautiful day:)
by A verified traveler
Posted 25 Aug 2024
Nice bar
Comment from Hotel Management
27 Aug 2024 by Team Helsfyr , Hotel Management
Thank you for your review, welcome back to Scandic Helsfyr!
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by Team Helsfyr , Hotel Management
Thank you for your review, welcome back to Scandic Helsfyr!
by A verified traveler
Posted 18 Aug 2024
Comment from Hotel Management
21 Aug 2024 by Team Helsfyr , Hotel Management
Thank you for your review, welcome back to Scandic Helsfyr!
by A verified traveler
Posted 12 Aug 2024
Comment from Hotel Management
21 Aug 2024 by Team Helsfyr , Hotel Management
Thank you for your review, welcome back to Scandic Helsfyr!
by A verified traveler
Posted 19 Jul 2024 on Hotels
Comment from Hotel Management
3 Aug 2024 by Team Helsfyr , Hotel Management
Takk for din tilbakemelding, Velkommen tilbake til oss på Helsfyr!
by A verified traveler
Posted 15 Jul 2024 on Hotels
Comment from Hotel Management
18 Jul 2024 by Team Helsfyr, Hotel Management
Thank you for your review.Welcome back to Scandic Helsfyr!
by A verified traveler
Service above and beyond
Posted 15 Jul 2024 on HotelsThe hotel was clean and comfortable. Breakfast was outstanding, and the service from everyone we encountered was professional, and courteous - top-notch.
What made our stay, though, was Philip at the front desk. We had left a backpack at a museum earlier in our trip and only discovered it after closing time. Since we were staying a couple of hours away and wouldn't be back, we called the museum the next morning to have it shipped to our Oslo hotel later that week. They graciously overnighted it to make sure we'd get it in time and paid out of pocket with the expectation we'd reimburse them. Incredible, right? But that's Norway, where doing the right thing is second nature.
Anyway, the backpack was waiting for us at the Scandic, and front desk staff helped us locate the museum's bank in Oslo, only bank staff wouldn't allow us to make payment (it's a looong story). Back at the Scandic, Philip heard our tale of woe and went far, FAR beyond his job duties to help us get payment to the museum. We've encountered many incredibly helpful people in our travels over the years, but this was service above and beyond.
In the future, when we reminisce about our trip, his efforts on our behalf will be as much a part of our memories as viewing an Icelandic eruption, running the Stockholm marathon, seeing relatives, cruising the fjords, and standing atop the Kjeragbolten. We were gobsmacked at what he did for us.
Bravo, Philip! You and the Scandic Heksfyr epitomize customer service.
Comment from Hotel Management
18 Jul 2024 by Team Helsfyr, Hotel Management
Thank you for your review.Welcome back to Scandic Helsfyr!
by A verified traveler
Posted 28 Jun 2024 on Hotels
Comment from Hotel Management
18 Jul 2024 by Team Helsfyr, Hotel Management
Thank you for your review.Welcome back to Scandic Helsfyr!
