Ratings based on 632 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
Missed driveway into hotel. Good breakfast
by A verified traveler from SUSSEX
Posted 26 Sep 2024
The staff that checked us in was very nice and helpful.
Comment from Hotel Management
27 Sep 2024 by Hotel Manager , Hotel Management
Dear ADEKUNLE,Thank you for your kind words. We're thrilled to hear that our check-in staff made a positive impression on your stay. We strive to provide friendly and helpful service to all our guests. We look forward to welcoming you back on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 24 Sep 2024
The pools very poor condition, toilet leaked, sink didn’t drain, no water pressure, mold in shower and by thermostat
Comment from Hotel Management
25 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,We sincerely apologize for the condition of the facilities you encountered during your stay. This is not the standard we aim to uphold, and your feedback is invaluable in helping us address these issues. We are committed to improving and will work diligently to resolve these problems. Thank you for bringing them to our attention, and we hope to provide you with a much better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 23 Sep 2024
Didn’t even check in. Place smelled and looked disgusting. Expedia will not refund either. Done booking through them as they offer no help to their customers.
Comment from Hotel Management
24 Sep 2024 by Hotel Manager , Hotel Management
Dear Christa,We’re truly sorry to hear about your experience and understand your frustration. It's disappointing when expectations aren’t met, especially regarding cleanliness and comfort. We appreciate your feedback and will address these concerns with our team to ensure improvements. We hope you find a more satisfactory accommodation in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the 4 out of 5 rating! We appreciate your feedback and are glad you had a positive experience. If there's anything specific we can improve upon for your next visit, please let us know. We look forward to seeing you again!Sincerely, Hotel Manager
by A verified traveler from Angleton
Posted 17 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the 5 out of 5 rating! We're thrilled to hear you had an excellent stay. Your support means a lot to us, and we can’t wait to welcome you back for another amazing experience!Sincerely, Hotel Manager
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Hotel Manager , Hotel Management
Dear Ryan,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 13 Sep 2024
Great check in, front desk associate was inviting and engaged as I walked through the door with a welcome!! I have stayed at several of the same brand and was disgusted at the condition of the hall flooring, the dirt and stains took over, I was nervous about the room before I even opened the door. The room was clean!! Breakfast staff went above and beyond to accommodated the guest. I expect better from a hotel in this price point.
Comment from Hotel Management
13 Sep 2024 by Hotel Manager , Hotel Management
Dear Bill,Thank you for sharing your experience. We're pleased to hear that the check-in process was welcoming and the room met your cleanliness expectations. We're also glad that our breakfast staff made a positive impression. However, we apologize for the condition of the hall flooring and understand your concerns. We appreciate your feedback and will address these issues to improve our guests' overall experience. We hope to provide a more consistent and positive stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 6 Sep 2024
We love this hotel. We typically stay here when we are visiting the area.
Comment from Hotel Management
7 Sep 2024 by Hotel Manager , Hotel Management
Dear Rigoberto,Thank you for your loyalty and kind words! We’re thrilled to hear that you love our hotel and choose to stay with us when visiting the area. It’s always a pleasure to welcome you, and we look forward to your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 6 Sep 2024
This place needs a lot of update! Bathroom door and shower was rusty! Bathroom fan didn’t work! Communication with front staff was poor as I doubled booked by mistake!! Wasn’t told about refund status and had to communicate with third party (Expedia) twice! Would probably choose not to stay here again in the future!
Comment from Hotel Management
7 Sep 2024 by Hotel Manager , Hotel Management
Dear Guest,We apologize for the issues you encountered during your stay. It's concerning to hear about the rusty bathroom fixtures and the non-functional fan, as well as the difficulties with communication and your booking situation. We appreciate your feedback and will address these concerns with our team to improve our services. We’re sorry for the inconvenience and hope you’ll consider giving us another chance in the future. Sincerely, Hotel Manager
