Ratings based on 1,490 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Lobby filled with cigarettes smoke
Comment from Hotel Management
23 Nov 2024 by reception, Hotel Management
Dear David,Thank you for your feedback regarding your recent stay. We sincerely apologize for the inconvenience caused by the smoke in the lobby, as we strive to maintain a pleasant environment for all our guests.Best regards,Sotetsu Grand Fresa Osaka Namba
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
23 Nov 2024 by reception, Hotel Management
Thank you very much for staying with us this time. Thank you for choosing our hotel from a number of hotels. We will continue to work hard to become a hotel that is chosen by many people. When you come here again, please use our hotel.
by A verified traveler
Posted 19 Nov 2024
Good location
Comment from Hotel Management
23 Nov 2024 by reception, Hotel Management
Dear Vincente, thank you for acknowledging our hotel's prime location. We appreciate your positive feedback. Looking forward to welcoming you back soon. Best regards, Sotetsu Grand Fresa Osaka Namba.
by A verified traveler
Posted 19 Nov 2024
The elevator closes quickly while people are exiting seen a few times a persom getting squished in between the doors. Room service didnt replace all towels and sanitary bags. Amenities were good just runs out fast
Comment from Hotel Management
23 Nov 2024 by reception, Hotel Management
Dear Tsz-Ting, We apologize for the inconvenience you experienced with the elevator and housekeeping services. We appreciate your feedback and will address these issues internally. Thank you for highlighting the good amenities. We hope to welcome you back for an improved stay. Best regards, Sotetsu Grand Fresa Osaka Namba
by A verified traveler
Posted 16 Nov 2024
Everything is great. Very accessible and convenient.
Comment from Hotel Management
17 Nov 2024 by reception, Hotel Management
Dear Eric Shoulin, thank you for your positive feedback. We are delighted to hear that you found our hotel accessible and convenient. We look forward to welcoming you back soon. Best regards, Sotetsu Grand Fresa Osaka Namba
by A verified traveler
Posted 16 Nov 2024
Near Dontobori and train stations. But the service is average since only 4 laundry machine, no luggage delivery service.
Comment from Hotel Management
17 Nov 2024 by reception, Hotel Management
Dear Tram,thank you for your feedback. We appreciate your comments regarding the laundry facilities and luggage service. Your input is valuable to us. Warm regards, Sotetsu Grand Fresa Osaka Namba.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by reception, Hotel Management
Thank you very much for staying with us this time. Thank you for choosing our hotel from a number of hotels. We will continue to work hard to become a hotel that is chosen by many people. When you come here again, please use our hotel.
by A verified traveler
Posted 15 Nov 2024
We experienced a power outage in our room, and the staff were helpful and quick to restore the power. The TV in the room was a bit outdated—it didn’t have Wi-Fi or English subtitles, so we ended up watching YouTube on our laptop instead. Despite that, we enjoyed our stay. Buffet breakfast was good 👍
Comment from Hotel Management
17 Nov 2024 by reception, Hotel Management
Dear Angelita,we appreciate your feedback regarding the power outage and are glad our staff could assist promptly. We apologize for any inconvenience caused by the outdated TV features. Your enjoyment of the stay and positive feedback on the buffet breakfast are greatly valued. We will continue to improve our services to enhance your future experiences. Thank you for choosing Sotetsu Grand Fresa Osaka Namba. Best regards, Sotetsu Grand Fresa Osaka Namba
by A verified traveler
Posted 14 Nov 2024
Really close to Dotonbori and close to subway exit. Location is really good. Rooms are a bit small but expected in Japan, but very clean and staff are friendly. Food selection is limited in the area is you don’t want to pay marked up tourist pricing. Recommend to eat at Namba Walk area for better food selection and price.
Comment from Hotel Management
17 Nov 2024 by reception, Hotel Management
Dear Eric,thank you for sharing your feedback. We are delighted to hear that you enjoyed our convenient location near Dotonbori and the subway exit. While our compact rooms are typical in Japan, we are glad you found them clean and our staff friendly. We appreciate your suggestion regarding dining options and will take it into consideration. We hope to welcome you back for another pleasant stay. Warm regards, Sotetsu Grand Fresa Osaka Namba
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
17 Nov 2024 by reception, Hotel Management
Thank you very much for staying with us this time. Thank you for choosing our hotel from a number of hotels. We will continue to work hard to become a hotel that is chosen by many people. When you come here again, please use our hotel.
