Ratings based on 382 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2024
Excellent
Comment from Hotel Management
14 Dec 2024 by Sotetsu Fresa Inn Kitahama Front desk, Hotel Management
Thank you very much for staying at Sotetsu Fresa Inn Kitahama.We would like to thank you again for giving us the highest rating in your review.We hope you had a pleasant stay in your room.We will continue to strive to make our hotel a place where our guests would like to stay again in the future.We look forward to welcoming you back to our hotel.Sotetsu Fresa Inn Kitahama Front desk
by A verified traveler
Posted 12 Dec 2024
This stay was awesome for the surrounding food options. So many nearby places! It was also nearby a few train entrances with not a drastic walk to and from. Small room similarly to many other hotels. Staff was very friendly and having laundry amenities available was handy. I was a bit confused on how the breakfast buffet worked as I attempted to attend but was told that it was reservation only despite showing the staff my room card and being willing to pay additionally, but I strongly believe my language barrier was at fault here.
Comment from Hotel Management
13 Dec 2024 by Sotetsu Fresa Inn Kitahama, Hotel Management
Thank you very much for staying at Sotetsu Fresa Inn Kitahama. We would also like to thank you for taking the time out of your busy schedule to write this valuable review.We are very pleased to hear that you had a pleasant stay with us. As for breakfast, it is possible to purchase a breakfast ticket on the day of your stay. We apologize for the inconvenience caused by the lack of information. Our entire staff will continue to make every effort to satisfy our guests.We sincerely look forward to welcoming you again.Sotetsu Fresa Inn Kitahama Front Desk
by A verified traveler
Posted 22 Nov 2024
Functional, no-frills hotel in business district. It has all you need for a good night's sleep (kettle, multiple choices of tea coffee, mini fridge, etc). I did not have breakfast (or any other meal) there.
Very convenient for transportation options - couple metro lines <7mins walk Keihan line to Kyoto.
Not the happening area food-ootions wise, quite a walk away. That isn't necessarily a bad thing - it is a healthy walk 🙂
Comment from Hotel Management
22 Nov 2024 by Sotetsu Fresa Inn Kitahama Front Desk, Hotel Management
Thank you very much for staying at Sotetsu Fresa Inn Kitahama.We offer a variety of amenities at our hotel. Therefore, our free amenities have been well received by many of our guests.We change the type of bath salts and other amenities according to the season, so we hope you will enjoy them again when you come back to our hotel.As you mentioned, our hotel is easily accessible from major cities. If you take the Midosuji Line Yodoyabashi Station, you can reach Namba and Umeda Stations in a few minutes.All of our staff will continue to make every effort to provide our guests with a satisfying hotel experience.We all look forward to seeing you again.
by A verified traveler
Posted 16 Nov 2024
Rooms a little small (for couple with 1 large case) but all the other chain hotels we stayed at (Hotel Ann, APA) were similar.
Great location, great price, lovely staff, absolutely spotless. Will stay again
Comment from Hotel Management
17 Nov 2024 by Sotetsu Fresa Inn Kitahama Front Desk, Hotel Management
Thank you for staying at Sotetsu Fresa Inn Kitahama. Thank you for taking the time to leave a valuable review. We are pleased to hear that you had a comfortable stay. Your kind words are very encouraging.If you come to Osaka again, all of our staff look forward to welcoming you.Sotetsu Fresa Inn Kitahama Front Desk
by A verified traveler
Posted 11 Nov 2024
Good hospitality
Comment from Hotel Management
11 Nov 2024 by Sotetsu Fresa Inn Kitahama Front Desk, Hotel Management
Thank you very much for staying at Sotetsu Fresa Inn Kitahama. We would also like to thank you again for taking time out of your busy schedule to write a review of our hotel.Our staff will do everything possible to make your stay as pleasant as possible. Although there are times when our staff may not be able to assist you, we will do our best to accommodate you.We will keep striving to provide services that satisfy our customers, and we would like to ask for your continued support.
by A verified traveler
Posted 30 Oct 2024
Absolutely immaculate. Everything we needed, from toothbrushes to face masks. Staff extremely helpful and held our bags while checkin time came. (Don’t expect early checkin though. They clean meticulously)
Highly recommend
Comment from Hotel Management
31 Oct 2024 by Sotetsu Fresa Inn Kitahama, Hotel Management
Thank you very much for having stayed at Sotetestu Fresa Inn Kitahama.And thank you for your encouraging words!We will continue our effort to provide the best service for our guests.We are very much looking forward to your next stay.
by A verified traveler
Posted 11 Oct 2024
Good hotel for business and leisure. Can't say it is near but it is still a walking distance from Yodoyabashi station. Rooms are clean and staff are extremely helpful. The room design is also possible to place 2 huge luggage. No major on space.
They changed from DHC amenities to another brand from last year at least. Still, amenities are sufficient, especially for ladies.
Comment from Hotel Management
11 Oct 2024 by Sotetsu Fresa Inn Kitahama Front Desk, Hotel Management
Thank you very much for staying at Sotetsu Fresa Inn Kitahama. We would also like to thank you again for taking time out of your busy schedule to write a review of our hotel.We are very pleased to hear that you found our front desk staff to be helpful.Our staff will do everything possible to make your stay as pleasant as possible. Although there are times when our staff may not be able to assist you, we will do our best to accommodate you.We are very pleased to hear that you had a pleasant stay at our hotel.We hope you will choose our hotel again when you come back to Japan.
by A verified traveler
Posted 5 Oct 2024
This was a great hotel. Nice and quiet not on a busy road. Spotlessly clean. Great location, fast free wifi, coffee shop next door, a very good buffet breakfast, a family mart around the corner. Metro station was close, and a very helpful young man on the night shift, who's name I can't remember but started with a K? I wouldn't hesitate to recommend and hope to stay here again. 10/10.
Comment from Hotel Management
5 Oct 2024 by Sotetsu Fresa Inn Kitahama Front Desk, Hotel Management
Dear, Mark RoyThank you for making a reservation at Sotetsu Fresa Inn Kitahama from among our many hotels.Thank you for taking time out of your busy schedule to give us a high evaluation.We are glad that you are satisfied with your stay!We will make every effort to satisfy our many guests.When you come to Osaka again, we look forward to serving you at the Sotetsu Fresa Inn Kitahama.All of us at Sotetsu Fresa Inn Kitahama look forward to serving you again.Sotetsu Fresa Inn Kitahama Front Desk
by A verified traveler
Posted 1 Oct 2024
It is the perfect hotel for a family on budget. Reserved through expedia and paid at the property. So helpful - no issues at all. They can work a bit of the breakfast menu but overall I would definitely stay in if I am in Osaka
Comment from Hotel Management
1 Oct 2024 by Sotetsu Fresa Inn Kitahama Front desk, Hotel Management
Thank you very much for staying at the Sotetsu Fresa Inn Kitahama.Thank you very much for your valuable feedback on our breakfast.We will take your feedback into consideration when reviewing our breakfast.Thank you very much for your compliments on our prices.We have tried to keep our prices as reasonable as possible, so we are very happy to hear your kind words.We hope you had a pleasant stay in your room.All of our staff will continue to do their best to make you want to come back in the future.We look forward to welcoming you again.Sotetsu Fresa Inn Kitahama Front desk
by A verified traveler
Compact but quuet
Posted 25 Sep 2024 on HotelsI'm always surprised by how much you can fit into such a small space; double bed, desk, chair, TV, dehumidifier, air conditioning, bath with shower over, super flush and wash toilet and a small fridge plus's a few coat hangers on a rail. Having said that there was nowhere to unpack my suitcase and tidy them away. However, it was a very well sound proofed room and all I really did was sleep there; because that's just about all you can realistically do.
Comment from Hotel Management
25 Sep 2024 by Sotetsu Fresa Inn Kitahama Front Desk, Hotel Management
Thank you very much for staying at Sotetsu Fresa Inn Kitahama. We appreciate you taking time out of your busy schedule to write a review of our hotel.We apologize for the inconvenience caused by the small size of your room.The room you stayed in this time is aComfort Double Room, which is the second smallest room type in our hotel. We also offer Deluxe Double Rooms and Deluxe Twin Rooms. The Deluxe Twin Rooms have separate bathrooms and toilets, and are highly favored by our guests. Please consider staying in a Deluxe Twin Room the next time you stay at our hotel.We will continue to strive to be a hotel loved by our guests, and we look forward to your continued patronage.We hope that you will choose our hotel again when you come back to Japan.We look forward to welcoming you again.
