Ratings based on 998 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
22 Nov 2024 by SARASA HOTEL NAMBA Reception, Hotel Management
このたびは当ホテルをご利用いただき、誠にありがとうございました。しかしながら、お客様のご期待に添えず、残念なお気持ちにさせてしまいましたことを心よりお詫び申し上げます。真摯に受け止めサービス向上のために改善に努めてまいります。またの機会にお越しいただけましたら幸いでございます。スタッフ一同、より良いおもてなしができるよう尽力してまいります。Thank you very much for staying at our hotel.We deeply apologize for not meeting your expectations and causing you disappointment during your stay.We take your feedback seriously and will work diligently to improve our services.We sincerely hope for another opportunity to welcome you in the future, and we will do our utmost to provide you with a better experience next time.
by A verified traveler
Posted 10 Nov 2024
Very dirty rooms, good service and breakfast though
Comment from Hotel Management
21 Nov 2024 by SARASA HOTEL NAMBA Reception, Hotel Management
Thank you so much for stayed with us.We sincerely apologize for any discomfort you may have experienced regarding the cleaning of your room.We will take this matter seriously and review our cleaning system to improve it.On the other hand, we are very happy to hear that you were satisfied with our service and breakfast.Our entire staff will continue to make every effort to provide you with a better stay in the future.We look forward to welcoming you again.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
12 Jan 2025 by SARASA HOTEL なんば 口コミ担当, Hotel Management
Thank you for your valuable review! We are very happy to receive a rating of 4 out of 5. We feel there is still room for improvement, so we will take your feedback seriously and strive to provide even more satisfying service.We look forward to welcoming you again.
by A verified traveler
Posted 25 Oct 2024
The staffs and manager is great
Comment from Hotel Management
10 Nov 2024 by SARASA HOTEL なんば口コミ担当, Hotel Management
hank you so much for your kind words! We're thrilled to hear that you had a great experience with our staff and manager. We'll be sure to pass along your compliments to them. We hope to welcome you back on your next visit
by A verified traveler
Not amazing
Posted 7 Oct 2024 on HotelsFairly priced hotel with very limited amenities. If you are hoping to have tooth brush etc in bathroom, please bring your own. For eco-friendliness, room will not be touched up daily nor sheets changed or fresh towels. Place seemed a little dirty, particularly the walls, vents, and floors…
Comment from Hotel Management
12 Oct 2024 by SARASA HOTEL なんば口コミ担当, Hotel Management
この度は当ホテルをご利用いただき、また貴重なご意見をお寄せいただき誠にありがとうございます。料金に対するアメニティや清掃に関するご指摘について、心よりお詫び申し上げます。お客様にご不便をおかけし、大変申し訳ございませんでした。環境への配慮から客室の清掃やタオル交換を制限している点について、今後のお客様へのご案内を見直し、清掃状況の改善に努めてまいります。お客様の貴重なご意見を参考に、より良いサービスを提供できるよう努力してまいりますので、またの機会がございましたら、ぜひご利用をお待ちしております。
by A verified traveler
Posted 25 Sep 2024
Nice staff. Not the cleanest hotel in Japan but amazing for the price.
Comment from Hotel Management
12 Oct 2024 by SARASA HOTEL なんば口コミ担当, Hotel Management
スタッフは親切。日本で最も清潔なホテルではありませんが、値段を考えると素晴らしいです。
by A verified traveler
Posted 13 Sep 2024
Nice modern hotel in great location, walking distance from Dontonbori and nightlife. Also near to subway and Kuromon market
Comment from Hotel Management
12 Oct 2024 by SARASA HOTEL なんば口コミ担当, Hotel Management
この度は当ホテルをご利用いただき、素敵な口コミをお寄せいただき誠にありがとうございます。素晴らしいロケーションやモダンな設備を気に入っていただけたこと、大変嬉しく思います。道頓堀やナイトライフ、地下鉄、黒門市場へのアクセスの良さも、当ホテルの特長の一つですので、お客様にとっての素晴らしい滞在の一助となったことを光栄に思います。またのご利用を心よりお待ちしております。
by A verified traveler
Posted 10 Sep 2024
by A verified traveler
Posted 10 Sep 2024
The staff was so thorough and kind in their attempt to forward my luggage to my next hotel, only to find out that the next one didn't accept luggage forwarding!
Comment from Hotel Management
12 Oct 2024 by SARASA HOTEL なんば口コミ担当, Hotel Management
この度は当ホテルをご利用いただき、またご意見をお寄せいただき誠にありがとうございます。スタッフの対応についてお褒めいただき、大変嬉しく思います。しかしながら、次のホテルで荷物の転送が受け付けられなかったとのことで、ご不便をおかけしてしまい、申し訳ございませんでした。今後は、荷物転送に関する事前確認を徹底し、同様の問題が発生しないよう努めてまいります。お客様の貴重なご意見を元に、より良いサービスを提供できるよう努力してまいりますので、またのご利用を心よりお待ちしております。
by A verified traveler
Posted 23 Aug 2024
Ben servita e struttura pulita
Comment from Hotel Management
12 Oct 2024 by SARASA HOTEL なんば口コミ担当, Hotel Management
この度は当ホテルをご利用いただき、また素敵なご感想をお寄せいただき誠にありがとうございます。施設の清潔さにご満足いただけたとのこと、大変嬉しく思います。今後もお客様に快適にお過ごしいただけるよう、スタッフ一同努めてまいります。またのご利用を心よりお待ちしております。
