Ratings based on 161 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great hotel
Posted 12 Jul 2024 on HotelsStay was wonderful. No problems
by A verified traveler
1 km from Osaka station
Posted 10 Nov 2023 on HotelsIt is almost 1 km away from the station so be prepared to walk! The hotel is more dated than the pics. It rained so I wish I choose a hotel closer to the train.
Comment from Hotel Management
2 Dec 2023 by sonezaki luxe hotel, Hotel Management
Dear sir/mam,thank you so much for choosing our hotel.We sincerely apologize if there is something lacking in our service.
by A verified traveler
Posted 12 Sep 2023 on Hotels
Easy to find, Room was nice
Staff were generous with accommodating requests
Comment from Hotel Management
3 Oct 2023 by sonezaki luxehotel, Hotel Management
Thank you for your feed back.We're happy to hear that you satisfied with our hotel.We're looking forward to seeing you here again,
by A verified traveler
Great place to stay
Posted 16 Jul 2023 on HotelsParty of three adults, stayed for 2 nights in June. Hotel is an easy walk to Japan Rail and local subway stations. The neighborhood offers plenty of restaurant alternatives on the street or at the train station. Room was very nice and offered enough space for 3 adults with backpacks. Osaka is a great base for a day trip to Nara.
by A verified traveler
Posted 8 Jul 2023
by A verified traveler
Posted 17 Jun 2023
The photos make the hotel appear much more updated and welcoming than in reality! The location is in a backstreet, making it rather hard to find, and is not convenient to a subway station (at least 10 minute walk to the closest station, which, with luggage, is not ideal). The property itself has a similar feel to a motel, and our room had a view overlooking a cemetery (which was clearly not included in the property description). We had just come from Kyoto where we stayed in a hotel that had the same 3-star rating as Sonezaki, but that property was amazing - clean, modern, comfortable, safe, convenient and cost less. I would not recommend anyone to stay in Sonezaki unless you have no other options.
by A verified traveler
My stay
Posted 10 Mar 2020 on HotelsAbout 7/8 minutes walk from Umeda station. Market nearby is convenient. Room was clean. Don't expect much English from hotel staff.
Comment from Hotel Management
26 Mar 2020 by Sonezaki Luxe Hotel, Hotel Management
Thank you for feedback. We will try the best to provide the best service for the guests in the future . We hope to see you again.
Best regards,
Sonezaki Luxe Hotel
by A verified traveler
Posted 16 Dec 2019 on Hotels
Comment from Hotel Management
10 May 2021 by 曽根崎ラグゼホテルフロント, Hotel Management
この度は曽根崎ラグゼホテルをご利用いただき誠にありがとうございます。
またのご来館を心よりお待ちしております。
by A verified traveler
size aside, everything was great!
Posted 14 Dec 2019 on HotelsThe lady at the reception was kind enough to give us a bigger room as she said that our original room (which had a double bed meant for two) would not be able to fit our luggage - problem is, we only had one carry on suitcase so I was quite surprised to hear that. I’m really not sure how I would’ve reacted if we had been given our “original room”. The “bigger room” was quite snug as well - we could barely lay out suitcase open on the floor as well. The pillows were quite terrible but everything else was great - the bathroom was well designed and space efficient - the place was quiet and peaceful - and the staff members were pleasant. Great restaurants nearby
Comment from Hotel Management
10 May 2021 by 曽根崎ラグゼホテルフロント, Hotel Management
Thank you for your connect We are looking forward see you again in Osaka. Best Wishes
by A verified traveler
Posted 24 Oct 2019 on Ebookers
Shower was awful, the shower head was not adjustable with the water firing at you horizontally. Also, the shower had two settings, a fine mist or rapid jet spray. Most unpleasant shower ever!
