Ratings based on 113 Verified Reviews
4.6 Room cleanliness
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by MIMARU大阪心斎橋WEST フロント, Hotel Management
Dear guests, Thank you for staying at MIMARU Osaka Shinsaibashi West and leaving us your feedback. Hope you have enjoyed your trip in Osaka this time. If you have any plans to visit Osaka again, we are looking forward to seeing your family visit our MIMARU again in the future.
by A verified traveler
Posted 3 Nov 2024
Location was excellent as it was very near to Yotsubashi train station and about 15 mins walk to the main Shinsaibashi shopping street. Lots of food nearby, Family Mart konbini store right beside and a supermarket nearby.
The staff were very helpful and friendly and i rate them full marks on customer service.
The room however was very dusty and we kept sneezing throughout our stay there. The room does not have a window that can be opened to let the dust escape.
Would have given a 5 stars if the dust level was improved.
Comment from Hotel Management
4 Nov 2024 by Front Desk Team , Hotel Management
Dear guests, Thank you for staying at MIMARU Osaka Shinsaibashi West and leaving us your feedback. I am glad to know that you were satisfied with our location as well as our room. And we are delighted to hear that you found our staff to be friendly as well. Providing exceptional service and ensuring our guests have a pleasant stay is always our top priority. We appreciate your kind words. We are also sorry for any inconvenience this may have caused during your stay. Thank you for your feedback, we will take it into consideration as we continue to do our best for all our guests in the future. Hope you have enjoyed your trip in Osaka this time. If you have any plans to visit Osaka again, we are looking forward to seeing you visit our MIMARU again in the future. MIMARU Osaka Shinsaibashi West
by A verified traveler
Posted 20 Oct 2024
Great location, super friendly staff, rooms are small for a family, and extra beds are on the hard floor, awesome to explore osaka from here, everything walking distance.
Comment from Hotel Management
20 Oct 2024 by Front Desk Team , Hotel Management
Dear guest, We appreciate that you take your time to write this review. It is our greatest pleasure to realize that you were satisfied with our staff and our location as well. However, we are very sorry that our room did not meet your expectations. We will continue our effort to provide the best service for our guests. We are very much looking forward to your next visit. Best Regards, MIMARU OSAKA SHINSAIBASHI WEST Front Desk Team
by A verified traveler
Posted 7 Oct 2024
So clean and super nice staff. The amenities are amazing. Thank you!
Comment from Hotel Management
8 Oct 2024 by Front Desk Team , Hotel Management
Dear guest, Thank you so much for taking your time to leave us your opinion on us. We are very happy to hear that you have found our staff and service satisfying.It is always our priority to give our guests outstanding service and make sure they have a great stay. Hope you have enjoyed your trip in Osaka this time, and to see you again in the future. Best regards, MIMARU Osaka Shinsaibashi West Front Desk Team
by A verified traveler from Concord
Posted 30 Jul 2024
This property was a good fit for our family as we had six people staying in the apartment. It was close to transit station, and it was convenient to food options. However, we had issues with storage as there were no place to store clothing and we had to live out of our luggage which was somewhat inconvenient. The kids really enjoyed the bunk bed, and we were ok sleeping on the tatami bed.
Comment from Hotel Management
30 Jul 2024 by MIMARU OSAKA SHINSAIBASHI WEST , Hotel Management
Dear Guest, Thank you for staying at MIMARU Osaka Shinsaibashi West. We are very happy to hear that we could be of help to you! We are also grateful to know that you liked the room and the location of our hotel. We are very sorry that our facilities did not meet your satisfaction. We will take that into consideration to improve our hotel service. Next time, you might want to consider our most spacious room, “Connecting Japanese Apartment for 9”. Once again, thank you so much for staying with us, and we are sincerely looking forward to seeing you soon. Best Regards, MIMARU OSAKA SHINSAIBASHI WEST Front Desk Team
by A verified traveler
Unexpectedly Bad
Posted 27 Jul 2024 on HotelsI never stayed in a hotel which had to prepare the bed yourself. This was really the first for me. Also, the hygiene was awful. When I returned to hotel after lunch, I saw the housekeeper put a dirty vacuum machine on top of clean bath towel. I instantly thought those in my room were from the same pile. Shame on them to have this kind of service.
Comment from Hotel Management
28 Jul 2024 by MIMARU Osaka Shinsaibashi WEST, Hotel Management
Dear Guest,Thank you for staying at MIMARU Osaka Shinsaibashi WEST.First of all, we apologize for the inconvenience experience you had in our hotel regarding cleaning service. We will inform our cleaning team and give them instruction and training to make sure that we provide clean and hygenic towels to all guest. Further, in MIMARU, our Japanese Style Apartment Room brings the concept of making all our guest enjoy the Japanese style living experience, therefore we ask our guest to do their own bedmaking. We happy to help our guest to show them how to do the bedmaking anytime they have difficulties. However, since we aim to provide the best service to all of MIMARU guests, we will share this to our team and take it as our consideration.Please feel free to contact us directly if you have any further comments or expereinces you would like to share with us. Best regards,MIMARU Osaka Shinsaibashi WESTFront Desk Team
by A verified traveler
Posted 15 Jul 2024
Great hotel!
Comment from Hotel Management
16 Jul 2024 by Front Desk Team, Hotel Management
Dear Guest, Thank you for staying at MIMARU Osaka Shinsaibashi West and for taking the time to review our hotel as well. We are very happy to know that you were satisfied with your stay here! Once again, thank you for your valuable feedback. We hope that we may be able to welcome you again in the future! Best regards, MIMARU OSAKA SHINSAIBASHI WEST Front Desk Team
by A verified traveler
Posted 29 Jun 2024 on Wotif
We absolutely loved our stay here. Family of five, we had a two bedroom connecting room. It’s was plenty of space for us. So many great dining options locally, the hotel was immaculate, and immediately felt like home! I cannot praise the staff highly enough! Utami was amazing! Local grocery store open 25 hours and had so many options! We were able to walk to Dotonbori with a 4 & 6 year old. It isn’t as close as some other hotels, but we really loved the cultural feel of this hotel and the local restaurants. Could have easily stayed a lot longer! Highly recommend
Comment from Hotel Management
30 Jun 2024 by MIMARU Osaka Shinsaibashi West Frontdesk, Hotel Management
Dear Guest,Thank you for staying at MIMARU Osaka Shinsaibashi WEST.Thank you so much for taking your time to share your wonderful review. We are very thrilled to hear that you were satisfied with our staff service, location, and facilities. We were very pleased to welcome you and your family in Osaka. It is our commitment to provide a comfortable stay to all guests. Also, we will let our staff know regarding your review. We are also glad to hear that you had a good time in our connecting room. Connecting rooms are only available in MIMARU Osaka Shinsaibashi WEST, and it is the biggest room in our hotel, so it is suitable for guests who need a spacious room. We also have MIMARU SUITES brand which has more spacious room than our usual room. We hope to see and welcome you again in the future. Enjoy Japan!Best regards,MIMARU Osaka Shinsaibashi WESTFront Desk Team
by A verified traveler
Posted 29 Jun 2024
Staff were nice and provided food recommendations near by. Property was located in a quiet area, except that it is next to a fire department, so from time to time you'll hear the alarm from the trucks, but it's only for a short period of time.
Located near the Shinsaibashi Station (on the Midosuji Line), once off the train, it is a decent walk within the underground shopping (Crystal) malls; google maps has 9 mins (500m), but I typically can get to the hotel within 9 mins. If you have a lot of suitcases, I recommend using the elevator or escalators for Smile Hotel/White Dome Plaza, I believe it's exit 1-A. Train station is one stop away from Namba station, so it was convenient for Dotonbori area for shopping.
Property has washer and dryer machines, 4 sets in total.
Overall nice place to stay and much more roomy than my first hotel during my trip as property is more of an apartment style than a hotel. Would recommend.
Comment from Hotel Management
1 Jul 2024 by Front Desk Team, Hotel Management
Dear guest, Thank you so much for fully enjoying your stay in Mimaru Osaka Shinsaibashi West. It is always our priority to give our guests outstanding service and make sure they have a great stay. We are sorry if the noises of the fire alarms disturbed you, but we are glad that overall we could meet your expectations. It would be our pleasure to welcome you all back for another memorable experience. Hope you have enjoyed your trip in Osaka this time and see you again in the future. Best regards, MIMARU Osaka Shinsaibashi West Front Desk Team
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
7 Jul 2024 by MIMARU Osaka Shinsaibashi West Frontdesk, Hotel Management
ear guests, Thank you for staying at MIMARU Osaka Shinsaibashi West and leaving us your feedback. Hope you have enjoyed your trip in Osaka this time. If you have any plans to visit Osaka again, we are looking forward to seeing you visit our MIMARU again in the future.
