Ratings based on 572 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Positives: Convenient location within walking distance to Dotonbori District and local train station to get to Universal. Beds were comfortable. Not positives: The ceiling in our room had what looked like mold on it. The air conditioner was difficult to operate. Most of our complaints were in regards to the bathroom. There was almost no counter space in the bathroom and you couldn’t use the toilet seat lid for extra space because it was slanted and anything you put there would slide off. For the sink, the faucet wouldn’t stay running until you turned it on very high when it would ‘click’ into place. The spray directions on the bidet were way off and there was no drying feature. Luckily we only needed the room for two nights. This would not have been a comfortable stay for any longer.
by A verified traveler from Vancouver
Posted 20 Oct 2024
The lobby decoration was great. I did not like no room phone in the room. We needed to go out to the hallway to make calls.
Comment from Hotel Management
23 Oct 2024 by Front Desk, Hotel Management
Dear Guest,Thank you for staying with us and for your kind words about our lobby decoration. However, we are sorry to learn that the lack of a phone in the room caused inconvenience. We appreciate your patience in having to use the hallway phone. We will take your feedback into consideration as we work to improve our guest experience.Once again, we thank you for taking invaluable time to write review and we sincerely hope to welcome you again in the near future to ensure you will have a great experience. Best regards, Pandey
by A verified traveler
Posted 15 Oct 2024
Good for people wanting to be in middle of Dotonburi but not very family friendly. The location is in small alley so harder to find especially in nighttime. The breakfast cannot be take away and restricted to a timeslot. Less amenities compared to other hotels we booked.
Comment from Hotel Management
17 Oct 2024 by Front Desk, Hotel Management
Dear Guest,Thank you for staying with us and reviewed on your experience. We are truly sorry for the challenges you faced in finding our location, especially at night, and for any inconvenience caused by the breakfast and limited amenities. We understand how these factors can impact your experience, and we will do our best to make improvements.Once again, we deeply regret for any inconvenience this may have caused you during the stay and we assure you that we are taking steps to prevent such a occurrences in the future. We do hope you will consider to stay with us and we will exceed your expectations. Best regards, Pandey
by A verified traveler
Posted 22 Aug 2024
Close to shopping. Hotel facilities were not that good
Comment from Hotel Management
23 Aug 2024 by Front Desk, Hotel Management
Dear Guest, Thank you for your invaluable time to share your experience.We are glad you appreciated the convenient location near shopping. It is great to hear that you enjoyed being close to all the shops. Moreover, we are very sorry to note that the hotel facilities were didn't met your expectations. We are always striving to improve on our facilities and services. Your feedback is valuable to us, and we will work on making improvements to ensure a better experience in the future. We sincerely hope to have the chance to welcome you back soon for an more enjoyable stay. Best regards, Pandey
by A verified traveler
Posted 20 Aug 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Front Desk, Hotel Management
Dear Guest, It was a pleasure to have you stay at Kamon Hotel Namba recently. Thank you very much for taking invaluable time to review us. We are glad to note that you enjoyed your stay well enough and you were happy with our accommodation and overall services of our hotel. It is our great pleasure to get 10 scores out of 10.Once again, on behalf of whole team at Kamon Hotel Namba we thank you for choosing us and we have believe that you will definitely chose us in your next visit of Osaka Namba. We are eagerly looking forward to welcoming you again in near future.Best regards,Pandey
by A verified traveler
Posted 17 Aug 2024
This is the second year we stayed in this hotel. Location is great, right in the heart of Namba, walking distance to restaurants, bars and shopping. Subway lines are also nearby so it’s easy to explore the city from here. Rooms are small, but that’s the norm in Japan do not a surprise. Breakfast is delicious, we chose Japanese style but they also served a western option.
Comment from Hotel Management
19 Aug 2024 by Front Desk, Hotel Management
Dear Guest, We greatly appreciate you taking the time out of your schedule to share your experience with our future guests in regards to your recent stay with us. We are sincerely thank you for loved our location and it's our pleasure to note that you enjoyed evening restaurants as well as public transportations which are very easily accessible from our hotel. It is our pleasure to note that you found our breakfast delicious. Your appreciation about our location and overall services is very encouraging and motivating and I shall share this with the team which is definitely works as big source of motivation.We will continue to strive for excellence in service as we are always looking for ways to improve our customer experience. It was our great pleasure to have you as a guest and we have believe that you definitely choose us in your next visit in Osaka. We look forward to the privilege of welcoming you again in near future. Best regards, Pandey
by A verified traveler
Posted 3 Aug 2024
Great location near Namba station and Dotonbori. Mattresses were hard and uncomfortable though, and the ones on the floor of the bunk beds vibrated with a rhythmic electric whirring sound that was uncomfortable. Fantastic service from staff and lots of space for Osaka!
Comment from Hotel Management
6 Aug 2024 by Front Desk, Hotel Management
Dear Guest,We sincerely thank you for your encouraging and kind words of praise for our staff, location and overall services. It is our great pleasure to note that you loved the staff service. Your words of appreciation shall go a long way to motive our team to continue to deliver a high level of services to our valued guests. Moreover, we are deeply disappointed to knew that your expectation didn't met on our beds and you found mattress were hard. Please accept our sincere apologies for shortfalls experience you encountered. For the information to our entire guest is bed mattress had been replaced recently after we have got remarks on our bed in quadruple rooms. We had believed which(the new one) will meet our guest expectation. Unfortunately we were unable to meet the expectation on this too. This time we are looking for more thick mattress than previous and we do hope which definitely meet our guest expectation and make comfortable stay. Once again, we would like to apology for the issues you had faced during the stay with us and we sincerely hope to welcome you again in the near future to ensure you will have a great experience. Best regards, Pandey
by A verified traveler
Posted 21 Jul 2024
Comment from Hotel Management
23 Jul 2024 by Front Desk, Hotel Management
Dear Guest, Thank you for choosing us to stay at our hotel during your visit in Osaka. It was a great pleasure to have you as a guest and receive such a positive comments on our overall arrangements. It is always great to hear we are meeting the expectations our guests have come to expect and deserve. These comments will be shared with our entire team which definitely works as a great source of motivation for them. We will continue to strive for excellence in service as we are always looking for ways to improve our customer experience. Thank you once again for your precious time for rating us and we look forward to the privilege of welcoming you again in near future. Best regards, Pandey
by A verified traveler
Posted 21 Jul 2024
Convenient location, great hotel.
Comment from Hotel Management
23 Jul 2024 by Front Desk, Hotel Management
Dear Guest, Thank you very much for choosing us to stay on your recent visit in Osaka and also taking time for review. It was a great pleasure to have you as our guest and get such a positive comments in regards our location and overall aspects of our hotel. We are sincerely appreciate for the praising words of our location and hotel. We are delighted to knew our overall arrangements were up to your expectation. We are committed to making daily improvements to ensure that our guests have a comfortable stay, so we hope you will continue to patronize our hotel. We thank you once again for your invaluable time for kind words and we do hope KAMON HOTEL NAMBA, remains your preferred hotel on all your future visits in Osaka. We are eagerly looking forward to welcoming you very soon. Best regards, Pandey
by A verified traveler
Posted 19 Jul 2024
Comment from Hotel Management
23 Jul 2024 by Front Desk, Hotel Management
Dear Guest, Thank you very much for choosing Kamon Hotel Namba. Also, thank you for your review on your stay with us. We are sad to knew you couldn't enjoy your stay well enough. Please do allow me apologize for the shortfall in your expectation in regards to our overall aspects. Customer satisfaction is very important for us and we try hard to make sure all of our guests have a rewarding stay.We do hope you will visit us again in near future and give us another opportunity to serve you better. Best regards, Pandey
