Ratings based on 302 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Apr 2024
Budget
Comment from Hotel Management
15 Apr 2024 by ホテルNCB フロント, Hotel Management
このたびは、ホテルNCBをご利用頂き誠にありがとうございました。またのお越しをスタッフ一同お待ち申し上げます。
by A verified traveler from Tucson
Posted 9 Apr 2024
It was nice, quiet, and clean.
Comment from Hotel Management
9 Apr 2024 by Hotel NCB front desk, Hotel Management
Thank you for using Hotel NCB.All the staff are looking forward to your next visit.Hotel NCB front desk
by A verified traveler
The worst night of my life
Posted 28 Jan 2024 on HotelsI wouldn't even know where to start. Definitely from the pillows. Since I don't like the Japanese style (with grains of plastic inside and flat) cause I feel it hard, I asked if it was possible to have another softer and taller pillow. The staff then took another identical pillow and while stuffing it into the pillowcase, let it touch the floor. When I pointed this out to him, the attendant didn't change the pillowcase but simply gave it a slap with his hands to clean it up.
In the evening I couldn't use the Wi-Fi as the signal was very weak.
It was difficult to sleep at night due to the hard pillows and the walls that were thin like paper. At 5:30 the sound of an alarm from the next door room woke me up and it went for over 10 minutes because of the snooze. Around 6:00 AM a middle school baseball team was very noisy outside my room keeping me awake for a long time. And finally, the craziest thing that ever happened to me: a customer opened my room door with his key card at 7:00 AM.
I asked at reception how this could happen and they told me that the keys open every door. So, is it that easy to get into any room? In the end I asked for a refund for one night and it was granted. I honestly don't recommend it even to my worst enemy.
Comment from Hotel Management
31 Jan 2024 by Hotel NCB front desk, Hotel Management
Thank you very much for using Hotel NCB.We sincerely apologize for the inconvenience and discomfort caused during your stay.We will take seriously the opinions we received and strive to prevent and improve the situation so that it does not happen again in the future.Thank you for your continued support of Hotel NCB.
by A verified traveler
Posted 12 Oct 2023
Small beds with very limited bedding. Location isn’t very convenient.
Comment from Hotel Management
16 Oct 2023 by ホテルNCB フロント, Hotel Management
Thank you very much for using Hotel NCB.Thank you for your valuable feedback.All the staff look forward to using your service again.
by A verified traveler
Posted 4 Sep 2023 on Hotels
Unassuming, excellent 3-star hotel. Room is small but functional and tidy. Good breakfast. Polite and effective staff. A 7-Eleven store on the premise.
Comment from Hotel Management
12 Sep 2023 by ホテルNCB フロント, Hotel Management
Thank you very much for using Hotel NCB this time.looking forward to seeing you coming again.Hotel NCB front desk
by A verified traveler
Posted 15 Jun 2023
Comment from Hotel Management
27 Jun 2023 by ホテルNCB フロント, Hotel Management
このたびは、ホテルNCBをご利用頂きまして誠にありがとうございました。またのお越しを一同心よりお待ちしております。
by A verified traveler
Posted 19 Aug 2022 on Hotels
Comment from Hotel Management
21 Aug 2022 by フロントCSマネジャー, Hotel Management
この度はHOTEL NCBにご宿泊賜り誠にありがとうございます。また、貴重なお時間を割いてご宿泊後の評価をお寄せいただき重ねて御礼申し上げます。大阪にお越しの際には是非お立ち寄り下さいませ。
by A verified traveler
Posted 14 Aug 2022
Check-in was smooth and the stay was comfortable. Some more amenities could have been included.
Comment from Hotel Management
21 Aug 2022 by front manager, Hotel Management
Thank you for using our service.
by A verified traveler
Posted 28 Oct 2021
Comment from Hotel Management
1 May 2022 by ホテルNCB 宿泊マネージャー, Hotel Management
このたびは、ホテルNCBをご利用頂きまして誠にありがとうございます。
またのお越しを心よりお待ち申し上げます。
by A verified traveler
Posted 27 Jul 2019 on Hotels
