Ratings based on 1,353 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jan 2025
Wonderful!
Comment from Hotel Management
16 Jan 2025 by Manager, Hotel Management
Dear IngridThank you very much for staying at Hotel Granvia Osaka.It is our great pleasure to know that you enjoyed the unique relax time in our hotel.We will continue to strive for further improvement of our services without resting on your kind words and do hope to have the pleasure of welcoming you back in the very near future.Best regards,Hotel Manager
by A verified traveler
Posted 10 Jan 2025
Overall nice experience. Good location
Comment from Hotel Management
13 Jan 2025 by Manager, Hotel Management
Dear WangThank you very much for staying at Hotel Granvia Osaka.We are very pleased to receive the words of compliment about our location.As you said, our hotel is directly connected to JR Osaka Station, and there are many shopping malls and restaurants around. It is also very convenient for travel to Kyoto, Kobe and Nara.We will continue to strive to provide the best services that will satisfy our customers, without taking advantage of our location and the convenience of the direct connection to the station.We look forward to welcoming you here again soon.Sincerely yours,Hotel Manager
by A verified traveler
Posted 2 Jan 2025
Central location.
Comment from Hotel Management
6 Jan 2025 by Manager, Hotel Management
Dear DerwinThank you very much for staying at Hotel Granvia Osaka.We are very pleased to receive the words of compliment about our hotel and location.Our hotel is directly connected to JR Osaka Station, and there are many shopping malls and restaurants around. It is also very convenient for travel to Kyoto, Kobe and Nara.We will continue to strive to provide the best services that will satisfy our customers, without taking advantage of our location and the convenience of the direct connection to the station.We look forward to welcoming you here again soon.Best regards,Hotel Manager
by A verified traveler
Posted 25 Dec 2024
by A verified traveler
Posted 25 Dec 2024
Right above the station! Very convenient as there are lots of dining option as well as a whole floor of anime/ game stuff!
Comment from Hotel Management
30 Dec 2024 by Manager, Hotel Management
Dear JudyThank you for choosing to stay at Hotel Granvia Osaka.It is our great pleasure that you enjoyed your stay here.We continually strive to maintain our hotel as a comfortable place for all the customers and do hope to have the pleasure of welcoming you back in the very near future.Best regards,Hotel Manager
by A verified traveler
Posted 21 Dec 2024
by A verified traveler
Posted 20 Dec 2024
Great location and friendly staff.
Comment from Hotel Management
24 Dec 2024 by Manager, Hotel Management
Dear AndreaThank you very much for choosing to stay at Hotel Granvia Osaka.We are very pleased to hear that you were satisfied with our location and staff. We will strive to provide better services, and truly look forward to your next visit!Best regards,Hotel Manager
by A verified traveler
Posted 12 Dec 2024
Good location but refurbishment greatly needed. There are molds and rust in the washroom.
Comment from Hotel Management
19 Dec 2024 by Manager, Hotel Management
Dear IsabelThank you for your recent stay with us at Hotel Granvia Osaka.We are very pleased to receive the words of compliment about our location.Also, thank you very much for your other opinion.We will immediately address the cleanliness and facility issues you raised, making the necessary improvements to ensure a more comfortable stay in the future.We continually strive to maintain our rooms to the highest standards and will take your feedback into account for future enhancements, aiming to provide an even more satisfying experience.We hope to have the pleasure of welcoming you back to Hotel Granvia Osaka. We guarantee an improved and memorable experience upon your next visit.Sincerely yours,Hotel Manager
by A verified traveler
Posted 4 Dec 2024
Too small
Comment from Hotel Management
6 Dec 2024 by Manager, Hotel Management
Dear SHOICHIThank you very much for choosing to stay at Hotel Granvia Osaka.However, we deeply apologize that you were not able to relax and enjoy your stay at our hotel.Our hotel has various types of rooms, from 14.6m² to 70m² and you can choose the room most suitable for you next time.We value the opinions and impressions of our customers, and we would like to make use of them in future hotel development.Wish we can get another opportunity to serve you back in Hotel Granvia Osaka next time and we will guarantee that you will get a better service.Sincerely yours,Hotel Manager
by A verified traveler
Posted 26 Nov 2024
Elevator was very slow.
Comment from Hotel Management
4 Dec 2024 by Manager, Hotel Management
Dear RoyThank you very much for staying at Hotel Granvia Osaka.We are very pleased to hear that you were satisfied with your stay.However, we apologize for any inconvenience caused by our elevators.We will strive to improve our hotel services based on your valuable opinions and feedback, and we look forward to your continued patronage in the future.We look forward to seeing you again soon.Best regards,Hotel Manager
