Ratings based on 138 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Feb 2024
Comment from Hotel Management
12 Feb 2024 by Hostel Mitsuwaya, Hotel Management
Thank you for staying with us.We look forward to seeing you again when you have a chance to come to Osaka!
by A verified traveler
Posted 15 Jan 2024
Great team of staff
Comment from Hotel Management
18 Jan 2024 by Mitsuwaya Mei, Hotel Management
Thank you for staying at Mitsuwaya. We appreciate your comment. Glad you had a good time with us. We all always welcome whenever you're back to Japan! Hopefully we could see you soon again.
by A verified traveler
Posted 3 Jan 2024
It was great stay
Comment from Hotel Management
9 Jan 2024 by Hostel Mitsuwaya staff Aki, Hotel Management
Thank you for staying at Mitsuwaya. We're glad to hear that you enjoyed your stay at our hostel.If you ever come to osaka, we look forward to seeing you again!!
by A verified traveler
Posted 23 Dec 2023 on Hotels
Comment from Hotel Management
2 Jan 2024 by Mao, Hotel Management
Thank you very much for staying at Mitsuwaya!If you have a chance to come to Osaka again, please come to Mitsuwaya!
by A verified traveler
Posted 1 Dec 2023 on Hotels
Upon arrival, I was amazing surprised by the warm welcome of Mao, the receptionist on duty even around 23:30.
Checkin was easy with her help, furthermore she impressed me that she is a superwoman. She carried my 23 Kg bag up to the next floor for me without a sweat.
I wanted to say thank to her again in the next few days of my stay, but was told she would not be on duty again until next week.
Comment from Hotel Management
4 Dec 2023 by Mao, Hotel Management
Thank you very much for staying at Mitsuwaya.We are very happy to be able to help you! Thank you also for your compliments!I am sorry I could not greet you in person.If you have a chance to come to Osaka again, please do not hesitate to stay at Mitsuwaya!
by A verified traveler
Posted 17 Sep 2023
I left. It was sooooo loud. I can hear the people at the desk. There was no regulation on the lights in the room or sounds. The bed was so thin. It was very hot and uncomfortable inside. I went to a hotel the night I checked in.
Comment from Hotel Management
18 Sep 2023 by TAKA, Hotel Management
Thank you very much for staying at our hostel.We consider your comfort and satisfaction with our facilities and services to be of the utmost importance to us, and we aim to provide excellent customer service and a pleasant environment at all times.We will review and consider your evaluation and feedback, and use them to improve our hostel.Although there are still some areas in which we are lacking, we will continue to strive for even greater satisfaction in both our services and facilities, and we look forward to your continued support of MITSUWAYA.We look forward to welcoming you back again.
by A verified traveler
Posted 27 Jun 2023
The place was great, nice staff, clean and a great location. One staff member gave us so many recommendations she was fantastic and made our trip so much better. There is no way I would have found the submarine bar with guidance. I don’t know her name but she used to live in Eastbourne. Thank you for all your help!
Comment from Hotel Management
27 Jun 2023 by MEI, Hotel Management
Dear William Hi, This is MEI. What a wonderful review! I'm so happy you guys had good time at Mitsuwaya, and glad you enjoyed Osaka food a lot. How was your trip? It was lovely to meet you guys, I miss England:) Hope you will come back here one day. Thank you for everything. See you sooon! Mei
by A verified traveler from Irvine
Posted 2 Jun 2023
Very, very comfortable environment. Looks nice, feels very homely. Staff very nice, friendly and helpful. Was easy to socialize, make friends! Spacious dormitory is very appreciated, feels great. Shower is great.
Only complaint really is it’s a pretty far walk to the nearest station, and the bed felt VERY stiff (could feel wood at my hip).
Comment from Hotel Management
4 Jun 2023 by Hostel Mitsuwaya, Hotel Management
Thank you for your message! I really appreciate to hear that! We will make an effort to serve the service through your comments. Hope you come back to Osaka and Mitsuwaya!
by A verified traveler
Posted 17 Feb 2020 on Hotels
Comment from Hotel Management
8 Nov 2023 by Hostel Mitsuwaya staff mao, Hotel Management
Thank you very much for staying at Mitsuwaya!If you have a chance to come to Osaka again, please do not hesitate to stay at Mitsuwaya!
by A verified traveler
Posted 24 Nov 2019
So clean, and the best staff! I had to come back for my last day in Japan <3
Comment from Hotel Management
24 Nov 2019 by 유카, Hotel Management
Dear. lovely Patrick
Thank you for staying with us and coming back! We missed you so I'm really happy to have met you again!! And so sorry I couldn't say 'see you soon' to you...You're obviously kind, Patrick..The Shine Muscat was super delicious!＾＾ Thank you for a great time. 사랑해. X
