Ratings based on 984 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
I forgot to bring my personal belongings with me when checked out, afterwards, I tried to call the hotel to request for taking it back, but they did only return the milk, No beer, very strange behavior. It is different from China in this point.
Can you check and confine back to me? How many items were left in my room fridge on earth?
Comment from Hotel Management
2 Jan 2025 by Hatago Inn Kansai Airport Front Desk, Hotel Management
Dear Guest,Thank you for sharing your feedback regarding your recent stay at HATAGO INN Kansai Airport. We sincerely apologize for any inconvenience or dissatisfaction caused by the handling of your lost belongings.In line with our policy and Japanese Lost and Found regulations, we retain lost items for three months. However, for hygiene reasons, all food and beverages are discarded 24 hours after being found, regardless of their expiration date. After carefully reviewing our records, no additional items were reported as found from the room you stayed in.We understand how this situation may have been frustrating and deeply regret any disappointment. Your feedback is invaluable and will help us improve our communication and processes to better serve our guests.Should you have any further concerns or questions, please do not hesitate to contact us directly. Thank you again for your understanding.Best regards,HATAGO INN Kansai Airport
by A verified traveler
Posted 23 Dec 2024
Everything was perfect. Enomoto and the hotel staff were extremely caring and helpful. The hotel provides sleeping gowns for guests. Public transportation, restaurants, shops, and rail stations are within walking distance. The Joyful restaurant is just a 3-minute walk from the hotel, and I absolutely loved it. One downside of the hotel was that our room didn’t have much storage space.
Comment from Hotel Management
24 Dec 2024 by Hatago Inn Kansai Airport Front Desk, Hotel Management
Thank you very much for staying at Hatago Inn Kansai Airport.We would also like to thank you again for taking the time to write this review.We are very pleased to hear your compliments about our staff and our hotel's location.We appreciate your comments regarding the storage space in your room.We appreciate your understanding that this is a point that is difficult to improve quickly.We will continue to make every effort to improve our services so that more guests will be satisfied with our hotel.We look forward to welcoming you to our hotel again.
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Hatago Inn Kansai Airport, Hotel Management
Thank you very much for having stayed at Hatago Inn kansai airport.It's a pleasure to serve you, thank you for your valuable feedback.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.
by A verified traveler
Posted 11 Dec 2024
Affordable, near Rinku town train stop. 3 block walk to train for KIX airport. Includes breakfast.
Comment from Hotel Management
11 Dec 2024 by ハタゴイン関西空港 フロント, Hotel Management
Thank you very much for choosing Hatago Inn Kansai Airport. We would also like to thank you again for taking time out of your busy schedule to write a review of our hotel.We hope you had a pleasant stay with us during your stay.We will continue to improve our services every day, and we hope that you will have another opportunity to stay at Hatago Inn Kansai Airport.All of us at Hatago Inn Kansai Airport look forward to see you again.Hago Inn Kansai AirportFront Desk
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Hatago Inn Kansai Airport , Hotel Management
Thank you very much for staying at Hatago Inn Kansai Airport.We are very pleased to hear that you were satisfied with our hotel.We will continue to make every effort to provide a comfortable stay for our many guests.We look forward to having you stay at Hatago Inn Kansai Airport when you are in the area.Thank you for your review.
by A verified traveler
Posted 2 Dec 2024
Rooms are very spacious
Comment from Hotel Management
2 Dec 2024 by Hatago Inn Kansai Airport Front Desk, Hotel Management
Thank you very much for staying at Hatago Inn Kansai Airport.We would also like to thank you again for taking time out of your busy schedule to write a review of our hotel.We hope you had a pleasant stay with us during your stay.All of our staff will continue to make every effort to improve our hotel, and we would be delighted if you would visit us again the next time you have the opportunity to come to Osaka.We look forward to welcoming you again.
by A verified traveler
Posted 2 Dec 2024
The distance to the train station was further than expected.
Staff was not as friendly.
We found out tat there was an AEON bus pickup in the hotel compound.
There was very limited eating place around the hotel. Need to walk to the train station or premium outlet or Seacle to have meals.
The onsite public hotbath was a bonus while the hours were limited. 3pm onwwards. If the hot bath opens inthe morning, it wouldbe ideal.
Comment from Hotel Management
2 Dec 2024 by Hatago Inn Kansai Airport FrontDesk, Hotel Management
Thank you very much for staying at Hatago Inn Kansai Airport.We apologize for any inconvenience our staff may have caused you during your stay.Please note that our public baths are open not only after 3:00 p.m. but also from 5:00 a.m. to 10:00 a.m.We will continue to make efforts to improve our services, and we would be happy if you would visit us again when you have a chance to come to Osaka.Thank you for taking time out of your busy schedule to give us your valuable feedback.
by A verified traveler
Posted 26 Nov 2024
Convenient.
Comment from Hotel Management
27 Nov 2024 by Hatago Inn Kansai Airport Front desk, Hotel Management
Thank you very much for your stay at Hatago Inn Kansai Airport.We would also like to thank you again for taking the time to write this review.We hope you had a pleasant stay during your stay.All of our staff will continue to strive for improvement in the future, so please visit Hatago Inn Kansai Airport when you come to the neighbourhood.We look forward to welcoming you back to our hotel.
by A verified traveler
Posted 24 Nov 2024
The room is clean and spacious. There're many manga collections in the lobby. Bath is warm and nice. Staff are friendly.
Comment from Hotel Management
24 Nov 2024 by Hatago Inn Kansai Airport Front, Hotel Management
Thank you very much for your kind feedback. We're delighted to hear that you enjoyed the spacious and clean room, as well as the manga collection in the lobby. It's also great to know that you found the bath warm and relaxing, and that our staff were friendly and accommodating. We truly appreciate your comments, and we will continue to work hard to improve our services. We look forward to welcoming you again in the future!
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by ハタゴイン関西空港 フロント, Hotel Management
Thank you very much for having stayed at Hatago Inn kansai airport.We appreciate your favorable feedback it really warms our hearts!We are very much looking forward to your next visit.
