Ratings based on 392 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Dec 2024
Green, clean and quiet property with kind and helpful front desk staff near Namba Station with supremely easy access to food, shopping and subway. We strongly recommend!
Comment from Hotel Management
13 Dec 2024 by GRIDS PREMIUM HOTEL OSAKA NAMBA, Hotel Management
Dear Ms. An,Thank you for your warm words regarding your stay at the Grids Premium Hotel Osaka Namba. We are very pleased to hear that you found our hotel to be lush, clean, and quiet, and that the front desk staff was able to provide the support you needed. We take pride in our convenient location and are delighted that you enjoyed sightseeing in the area. Your recommendation is very important to us.Sincerely, Grids Premium Hotel Reception
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
12 Dec 2024 by GRIDS PREMIUM HOTEL OSAKA NAMBA, Hotel Management
Dear Jerty,Thank you for your positive rating. We appreciate your support and look forward to welcoming you back to Grids Premium Hotel Osaka Namba.Best regards,GRIDS PREMIUM HOTEL Reception
by A verified traveler
Posted 7 Dec 2024
I really enjoyed my stay here. It was a little bit confusing to find at first just because it is sort of in a back alley, but Google was extremely helpful. The rooms were definitely big enough for two people with smaller size bags. It may be difficult for some people who like to bring multiple or extremely large bags but I really enjoyed my stay here.
Comment from Hotel Management
8 Dec 2024 by GRIDS PREMIUM HOTEL Reception, Hotel Management
Dear Cortney,Thank you for sharing your positive experience at Grids Premium Hotel Osaka Namba. We are delighted to hear that you enjoyed your stay and found the room size satisfactory for your needs. Your feedback is invaluable to us, and we hope to welcome you back in the future.Kind Regards,GRIDS PREMIUM HOTEL Reception
by A verified traveler
Posted 6 Dec 2024
Convenient
Comment from Hotel Management
7 Dec 2024 by GRIDS PREMIUM HOTEL, Hotel Management
Dear David,Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient. Our team strives to provide the best experience for our guests, and we appreciate your acknowledgment of this effort. We look forward to welcoming you back in the future for another enjoyable stay.Best regards,GRIDS PREMIUM HOTEL Reception
by A verified traveler from Quezon City
Posted 3 Dec 2024
Location was great and room was clean as well
Comment from Hotel Management
4 Dec 2024 by GRIDS PREMIUM HOTEL Reception, Hotel Management
Dear Con,Thank you for sharing your positive experience with us. We are delighted to hear that you found our location to be convenient and that your room met your cleanliness expectations. Your feedback is invaluable, and we look forward to welcoming you back for another enjoyable stay at Grids Premium Hotel Osaka Namba.Best regards,GRIDS PREMIUM HOTEL Reception
by A verified traveler
Posted 2 Dec 2024
The rooms were small (normal for Japan) but well laid out. The breakfast was superb!
Comment from Hotel Management
7 Dec 2024 by GRIDS PREMIUM HOTEL OSAKA NAMBA, Hotel Management
Dear Susan,Thank you for taking the time to share your positive experience at Grids Premium Hotel Osaka Namba. We are thrilled to hear that you found our rooms efficiently laid out and enjoyed the superb breakfast we offer. It is always our goal to provide a comfortable and delightful stay for our guests. We look forward to welcoming you back in the future.Best regards,
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
29 Nov 2024 by GRIDS PREMIUM HOTEL OSAKA NAMBA, Hotel Management
Dear Carlos David,Thank you for your feedback. We value your perspective and will take it into account as we strive to enhance our guest experience.Best regards,GRIDS PREMIUM HOTEL Reception
by A verified traveler
Posted 21 Nov 2024
Like their breakfast, nit like the small size of the room
Comment from Hotel Management
22 Nov 2024 by GRIDS PREMIUM HOTEL OSAKA NAMBA, Hotel Management
Mr. David, thank you very much for choosing to stay at our hotel. We are truly grateful that you enjoyed the breakfast. We sincerely appreciate your valuable feedback regarding the room size. We will strive to provide a more comfortable space based on your feedback. We look forward to welcoming you back again. Reception, GRIDS PREMIUM HOTEL.
by A verified traveler
Posted 23 Oct 2024
The hotel was easily accessible due to the nearby subway station, and it's central to most of the attractions, including the popular Dotonbori Street. At night, it's really quiet and there were konbinis nearby as well. Definitely an excellent stay.
Comment from Hotel Management
24 Oct 2024 by GRIDS PREMIUM HOTEL OSAKA NAMBA, Hotel Management
Dear Zakhir, thank you for sharing your positive feedback. We are delighted to hear that you found our hotel easily accessible and enjoyed the quiet surroundings. We are glad you had an excellent stay. Looking forward to welcoming you back soon. GRIDS PREMIUM HOTEL OSAKA NAMBA
by A verified traveler
Posted 21 Oct 2024
I would say for something that is near the subway is convenient.The luggage service was easy to use and the front desk speak English. This place is good for one day stay, I would not stay longer for the price it costed. If you plan to use laundry unit here don’t because it will not dry your clothes. I wasted 200 yen for 1hr of soggy clothes and my clothes smelled terrible. The bathroom smelled like BO my entire stay. Otherwise, they were really nice in accommodations for their amenities and services.
Comment from Hotel Management
22 Oct 2024 by GRIDS PREMIUM HOTEL OSAKA NAMBA, Hotel Management
Dear Beatrice, Thank you for sharing your feedback with us. We are glad to hear that you found our luggage service convenient and that our front desk staff were able to assist you in English. We apologize for the inconvenience you experienced with the laundry unit and the unpleasant smell in the bathroom. Your comments are valuable to us, and we will address these issues with our team to ensure a better experience for our guests. We appreciate your kind words about our amenities and services. We hope to have the opportunity to welcome you back for an improved stay. Best regards, GRIDS PREMIUM HOTEL OSAKA NAMBA
