Ratings based on 752 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Wonderful hotel. Incredible staff. Wonderful spa. Conveniently located near everything. Would stay here again in a heart beat.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Mamino Aoki, Hotel Management
Thank you for staying with Centara Grand Hotel Osaka.We are truly grateful for your recent stay and delighted to see your 5 out of 5 rating. It is always our goal to provide exceptional experiences, and we hope you were able to create wonderful memories during your time with us and in the beautiful city of Osaka.Your feedback means the world to us and serves as encouragement for our team to continue delivering outstanding hospitality. Should your travels bring you back to Osaka, we would be thrilled to welcome you again to Centara Grand Hotel Osaka.Regards,The Entire Centara Grand Hotel Osaka Team
by A verified traveler
Posted 17 Nov 2024
We got a room on the 11th floor and on the side of the train station, so we're able to hear the train at operating hours and although it's a big window, the view isn't very good. Also, the room is a bit lacking. You have an open waredrop next to the sink and shoe place, across from the toilet room.
Comment from Hotel Management
18 Nov 2024 by Mamino Aoki, Hotel Management
We sincerely appreciate you choosing our hotel for your stay in Osaka. We hope you were able to create wonderful memories while exploring this vibrant city. We apologize for any inconvenience caused by the room layout and view did not meet your expectations. While we strive to provide our guests with the most comfortable and enjoyable experience, your comments about the room’s layout and noise will help us improve further. Ensuring every guest enjoys their stay is a priority for us, and your insights are invaluable. We hope to have the opportunity to welcome you back in the future to provide a more comfortable and enjoyable stay. Thank you once again for choosing Centara Grand Hotel Osaka.Regards,The Entire Centara Grand Hotel Osaka Team
by A verified traveler
Posted 15 Nov 2024
It’s a beautiful hotel and spacious. Close to everything. The only thing we did not like was our toilet area in our room. There were some questionable brown stains on the wall and closely looking at the bottom of door frame, it also had some brown stains/splashes. Not really sure what happened before, but whoever cleaned it didn’t not clean it well.
Comment from Hotel Management
16 Nov 2024 by The Centara Grand Hotel Osaka Team , Hotel Management
Thank you for taking the time to share your detailed feedback about your recent stay with us. We are delighted to hear that you found our hotel beautiful, spacious, and conveniently located. It is always our aim to provide a comfortable and memorable experience for all our guests, and we hope you were able to create wonderful memories during your time in Osaka.We sincerely apologize for the cleanliness issues you encountered in the toilet area of your room. Your comments regarding the stains have been shared with our housekeeping team to ensure such oversights are addressed promptly and thoroughly in the future. We truly appreciate your understanding and constructive feedback as it helps us improve.We hope to have the opportunity to welcome you back and provide you with an even better experience.Regards,The Entire Centara Grand Hotel Osaka Team
by A verified traveler
Posted 15 Nov 2024
We had 2 interconnecting rooms. The rooms are of good size and the shower area and toilet are separated. Hotel is relatively new and staff is very friendly. Location is excellent as it’s near the train station and shopping areas. There are many dining options around the hotel. Will definitely recommend our friends to this hotel.
Comment from Hotel Management
16 Nov 2024 by The Centara Grand Hotel Osaka Team , Hotel Management
Thank you for sharing your thoughtful review following your stay at Centara Grand Hotel Osaka. We are delighted to hear that you enjoyed the spacious interconnecting rooms, the well-designed layout with separate shower and toilet areas, and the convenience of our location near the train station and shopping areas. It is wonderful to know that our team’s friendliness and the variety of dining options nearby made a positive impression on you.We sincerely hope your time in Osaka allowed you to create wonderful memories and that your recommendation to your friends reflects the enjoyment of your stay with us. Your kind words inspire us to continue delivering exceptional experiences for all our guests.We look forward to welcoming you back.Regards, The Entire Centara Grand Hotel Osaka Team
by A verified traveler
Posted 15 Nov 2024
Great stay!
Comment from Hotel Management
16 Nov 2024 by The Centara Grand Hotel Osaka Team , Hotel Management
Thank you for choosing to stay at Centara Grand Hotel Osaka. We truly appreciate your feedback and are pleased to hear that you had a positive experience during your visit. It is always our goal to provide a memorable and comfortable stay for our guests.We sincerely hope that you were able to create wonderful memories while exploring Osaka. Our team strives to deliver exceptional service, and we are delighted that your stay was enjoyable.We look forward to welcoming you back on your next visit to Osaka.Regards, The Entire Centara Grand Hotel Osaka Team
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Saranporn Bunfuengfu, Hotel Management
Thank you for choosing to stay at Centara Grand Hotel Osaka. We truly appreciate your feedback and are pleased to hear that you had a positive experience during your visit. It is always our goal to provide a memorable and comfortable stay for our guests.We sincerely hope that you were able to create wonderful memories while exploring Osaka. Our team strives to deliver exceptional service, and we are delighted that your stay was enjoyable.We look forward to welcoming you back on your next visit to Osaka.Regards, The Entire Centara Grand Hotel Osaka Team
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Mamino Aoki, Hotel Management
Thank you for staying with Centara Grand Hotel Osaka.We sincerely hope you had a delightful stay with us and were able to create wonderful memories while exploring the vibrant city of Osaka. It was our pleasure to provide you with a comfortable and welcoming environment during your visit. Once again, thank you for staying with us, and we look forward to welcoming you back on your next visit to Osaka.Regards,The Entire Centara Grand Hotel Osaka Team
by A verified traveler
Posted 12 Nov 2024
We stayed for 6 nights. Our room was a good size and had a large comfortable bed and great shower/bath. We were on the 7th floor which did mean some noise from the nearby train station. Breakfast was very good with a decent selection. We also ate dinner at the special crab buffet event which was great.
Comment from Hotel Management
14 Nov 2024 by Mamino Aoki, Hotel Management
Thank you for choosing to stay with us at Centara Grand Hotel Osaka. We're delighted to hear that you enjoyed your 6-night stay and appreciated the comfort of your room, especially the large bed and great shower. We're also glad to know that you had a satisfying breakfast experience and enjoyed the special crab buffet event. We hope that your time with us allowed you to create wonderful memories. We also acknowledge your feedback about the noise from the nearby train station and will consider this in our continuous efforts to improve our guests' experiences. It was our pleasure to have you as our guest, and we look forward to welcoming you back in the future.Regards,The Entire Centara Grand Hotel Osaka Team
by A verified traveler
Posted 11 Nov 2024
Great location, easy walk to Dontoubouri
