Ratings based on 504 Verified Reviews
4.4 Room cleanliness
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
The room is big enough but TV was not working when arrived. Was not fixed immediately. Check-in is online
Comment from Hotel Management
10 Dec 2024 by BON Lodging Customer Support Team, Hotel Management
Thank you for sharing your feedback. We’re glad to hear you found the room spacious. However, we sincerely apologize for the inconvenience caused by the TV issue. We hope to have the chance to provide you with an improved experience next time!
by A verified traveler
Posted 14 Nov 2024
The property was located a distance walk from their local transport and there was a duty free supermarket nearby. The check in was abit slow due to their satellite office for their connection. Do get their key code before you check in as there was a security door to bypass before you can check in.
This apartment do not contain luggage storage so it was abit tough for us.
It was quite centralise to Shinsaibashi, Namba and Shin-Imamiya trains.
Will come back to stay again.
They have washer. Their dryer is inside the toilet function.
Comment from Hotel Management
14 Nov 2024 by BON Lodging Customer Support Team, Hotel Management
Thank you for your detailed review! We’re glad you found the location convenient, with easy access to local transport and nearby shopping. We appreciate your suggestion to other travelers about getting the check-in code in advance.Regarding luggage storage, we do offer luggage storage at our sister hotel nearby. Please don't hesitate to contact us for more details next time! We're happy to hear that you found the apartment central to Shinsaibashi, Namba, and Shin-Imamiya, and that the washer and the bathroom air drying function were useful during your stay. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 14 Nov 2024
The property was located a distance walk from their local transport and there was a duty free supermarket nearby. The check in was abit slow due to their satellite office for their connection. Do get their key code before you check in as there was a security door to bypass before you can check in.
This apartment do not contain luggage storage so it was abit tough for us.
It was quite centralise to Shinsaibashi, Namba and Shin-Imamiya trains.
Will come back to stay again.
They have washer. Their dryer is inside the toilet function.
Comment from Hotel Management
14 Nov 2024 by BON Lodging Customer Support Team, Hotel Management
Thank you for your detailed review! We’re glad you found the location convenient, with easy access to local transport and nearby shopping. We appreciate your suggestion to other travelers about getting the check-in code in advance.Regarding luggage storage, we do offer luggage storage at our sister hotel nearby. Please don't hesitate to contact us for more details next time! We're happy to hear that you found the apartment central to Shinsaibashi, Namba, and Shin-Imamiya, and that the washer and the bathroom air drying function were useful during your stay. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 4 Nov 2024
Pros: bigger space, dryer and washer, microwave and stove to buy and prep food bought from supermarket, close proximity to supermarkets and shops eg Daiso, Donki
Cons: limited amenities (no pajamas or change of hand towel or bath mat), some area need detail cleaning, no front desk for luggage forwarding
Comment from Hotel Management
5 Nov 2024 by BON Lodging Customer Support Team, Hotel Management
Thank you for your detailed review! We’re glad to hear that you enjoyed the spacious accommodations and the convenience of having laundry facilities and kitchen amenities. We appreciate your feedback regarding the amenities, and we will take this into consideration as we look to improve our offerings. Your comments about the cleanliness and luggage forwarding are also valuable, and we’ll address these areas with our team. Thank you again for your insights, and we hope to welcome you back soon!
by A verified traveler
Posted 3 Nov 2024
Getting into the building was a little confusing
Comment from Hotel Management
5 Nov 2024 by BON Lodging Customer Support Team, Hotel Management
Thank you for your feedback. I’m sorry to hear that the self check-in process caused some stress. Unfortunately, on occasion, some booking websites fail to deliver our check-in information email. This is why we offer free WiFi and display our contact information in the lobby, so that we can assist all guests at any time. We appreciate your understanding and will continue working to improve the check-in experience for all our guests. We hope to welcome you back in the future!
by A verified traveler
Posted 30 Oct 2024
Their rules are a little strict, but you should be fine as long as you are not a loud person who smokes. The interior is nice and clean, and the balcony has a beautiful view of the Osaka Tower (Tsūtenkaku).
Comment from Hotel Management
31 Oct 2024 by BON Lodging Customer Support Team, Hotel Management
Thank you for your feedback! We’re glad you enjoyed the clean interior and the view from the balcony. We do have rules in place to ensure a comfortable stay for all guests, but as you mentioned, they’re quite easy to follow if you’re considerate. We appreciate your understanding and hope to welcome you back for another great stay!
by A verified traveler
Posted 15 Oct 2024
Spacious, not noisy
Far from subway
Comment from Hotel Management
16 Oct 2024 by BON Lodging Customer Support Team, Hotel Management
Thank you for your review! We are glad to know that you found your room spacious and quiet. We hope to welcome you again on yout next visit to Osaka!
by A verified traveler from San Diego
Posted 14 Oct 2024
It was located in a nice neighborhood close to plenty of convenient stores and late night food places. Also not a bad walk to all the tourist places in Osaka. Would definitely recommend if staying in Osaka for a few days.
Comment from Hotel Management
15 Oct 2024 by BON Lodging Customer Support Team, Hotel Management
Thank you for your kind recommendation! We’re glad you enjoyed the convenient location and the neighborhood’s offerings. It sounds like you made the most of your time in Osaka. We hope to welcome you back again on your next visit!
by A verified traveler
Posted 13 Oct 2024
Stayed with 4 adults and 3 children. Good place!
Comment from Hotel Management
15 Oct 2024 by BON Lodging Customer Support Team, Hotel Management
Thank you for your review, we are glad to know that you and your family enjoyed your stay with us!We look forward to welcoming you again in the future!
by A verified traveler
Posted 12 Oct 2024
5 min walk from subway station.
Comment from Hotel Management
15 Oct 2024 by BON Lodging Customer Support Team, Hotel Management
Thank you for your review, we are glad to know that you enjoyed our location. We hope to welcoem you again soon!
