Ratings based on 882 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
スタッフの対応も良くて、快適でした
Comment from Hotel Management
17 Nov 2024 by frontdesk HAGIHARA, Hotel Management
Thank you very much for staying at APA Hotel Osaka Umeda.We would also like to thank you for taking the time to leave a positive review.We will continue to strive to improve our services so that our customers can be pleased with our hotel. All of our staff look forward to welcoming you back to our hotel in the future.
by A verified traveler
Posted 15 Nov 2024
Very nice hotel. The staff was very nice and very helpful. Thanks!
Comment from Hotel Management
16 Nov 2024 by front thao, Hotel Management
Thank you for staying at APA Hotel Osaka Umeda. Also, thank you for taking the time to post your comments. We are very happy to hear that you were satisfied with your stay at our hotel. We will continue to strive to improve our services to satisfy our customers. If you have another chance, we are looking forward to your visit.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by フロント柏原, Hotel Management
Thank you very much for using APA Hotel Osaka Umeda. We would also like to thank you for taking the time to leave us a positive review. We will continue to strive to improve our services to make our guests happy and to create a more satisfying hotel. All of our staff look forward to welcoming you back to our hotel in the future.
by A verified traveler
Posted 28 Oct 2024
I like how this hotel is walking distance to Osaka Station and the other train station (forgot the name). There's nearby restaurants, a doughnut shop, 7/11 (few steps away from the hotel). It's a quiet neighborhood in a sense that it's not packed with people walking around. You can hear the train that comes and goes since it's a close proximity to a train station but if you're dead tired after a long day out, you'll not even gonna hear it much. I also like how they provide you with fresh towels everyday in front of your door. They don't do room cleaning each day tho-- it'll be on the 3rd day since you checked in. The reception area is inviting with bright lights and that chandelier makes the lobby look more fancy and the floors too. I just wish the room is bigger but I think in most hotels in Japan, it gotta be small.
Comment from Hotel Management
29 Oct 2024 by ムラカミ, Hotel Management
Thank you for staying at APA Hotel Osaka Umeda. Thank you for your positive review.Regarding cleaning, if you put a cleaning request sign on your door in the morning, cleaning will be done. I'm sorry I didn't inform you.
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
29 Sep 2024 by フロント柏原, Hotel Management
この度はアパホテル〈大阪梅田〉をご利用いただき誠にありがとうございます。 またお忙しい中、高評価でのご投稿いただき重ねて御礼申し上げます。 今後ともお客様に喜んで頂けるようサービス向上目指して、よりご満足頂けるホテルづくり努めてまいります。また機会がございましたら当館のご利用をスタッフ一同心よりお待ち申し上げております。
by A verified traveler
Posted 25 Sep 2024
This hotel is very convenient for shopping and transportation.
Comment from Hotel Management
25 Sep 2024 by murakami, Hotel Management
Thank you very much for using APA Hotel Osaka Umeda. We would also like to thank you for taking the time to leave us a positive review. We will continue to strive to improve our services to make our hotel even more satisfying. We hope that you will use our hotel again in the future. Front Desk
by A verified traveler
Posted 17 Sep 2024
Bed too soft
Comment from Hotel Management
19 Sep 2024 by Front Hagihara, Hotel Management
Thank you very much for using APA Hotel Osaka Umeda. We would also like to thank you for taking the time to leave a positive review. We will continue to strive to improve our services to make our guests happy and to create an even more satisfying hotel. All of our staff look forward to welcoming you back to our hotel in the future.
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
13 Sep 2024 by フロント柏原, Hotel Management
この度はアパホテル〈大阪梅田〉をご利用いただき誠にありがとうございます。 またお忙しい中、ご投稿いただき重ねて御礼申し上げます。 今後ともお客様に喜んで頂けるようサービス向上目指して、よりご満足頂けるホテルづくり努めてまいります。また機会がございましたら当館のご利用をスタッフ一同心よりお待ち申し上げております。
by A verified traveler
Close to most things.
Posted 17 Aug 2024 on HotelsWell situated for rail connections.
Buffet breakfast was good.
Osaka gardens entrance close by.
Room a little smaller than we are used to.
Plenty of food options locally.
Staff friendly and helpful.
Comment from Hotel Management
17 Aug 2024 by Reception Shimoozono, Hotel Management
Thank you very much for staying at APA Hotel Osaka Umeda. Also, we would like to thank you again for taking the time out of your busy schedule to post a high rating. We will continue to improve our services so that our customers will be satisfied, and we will strive to create a hotel that will satisfy our customers. If you have the opportunity again, all the staff are looking forward to using our hotel.
by A verified traveler
Posted 12 Aug 2024
The two complaints I have are the rooms are just way too small. Also the hotel does not offer any kind of shuttle service at all. So you’re on your own if you need to get around. Shopping and restaurants are close by, but if you want to go further out, like to universal studios Japan, either train or taxi. Taxi is easier and drops you off right in front of universal. I used DiDi, was easiest to use to get around
Comment from Hotel Management
13 Aug 2024 by front hagihara, Hotel Management
Thank you for staying at APA Hotel Osaka Umeda. We also thank you for taking the time to post your comment.As a new urban hotel, our hotel is environmentally friendly and has been purposefully designed to be compact, reduce carbon dioxide emissions, and strive to create an environmentally friendly hotel.We will share your feedback with our staff and strive to improve our services. We look forward to welcoming you again in the future.
