Ratings based on 243 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 8 Nov 2024
didnt like anything really. the manager of the hotel wasnt even in the office. when we called her she spunded as if out doing recreational activity's. when she showed up to check us in she pulled in withbloud music and friends in the car as if they were out joy riding. she had a problem with our service doh basically arguing that he was a service dog even though he wasnt coming inyo the room. the room itself was in ok condition aside from what i can only assume was some type of white substamce between the dresser and glass on top. the tub didnt work. had to run my bany a bath with the shower head because the lever thays intended to switch from tub faucet to shower was stuck solid upwards. it wasnt relaxing and it was very unprofessional.
Comment from Hotel Management
11 Nov 2024 by GM Jessica, Hotel Management
Hi Tysen, I do remember checking you in on the 7th. I apologize for it seeming like I was inattentive to the hotel. I went to grab dinner with my fiance' and you happened to check-in during the 20 minutes I was gone. As far as our pet policy goes, we do not allow any animals other than certified service animals and I simply asked you 1 of the 2 questions we are legally allowed to ask, "What service does your animal provide?" If you had let us know you were having issues with the bath tub, we would have been more than happy to address the issue and move you rooms, if needed. Please accept my apologies on your stay, as our entire staff strives to provide our guests with the best stay possible.
by A verified traveler
Posted 28 Oct 2024
We went to check in and someone had canceled our reservation. So they had to find us a room. The parking lot was small and you could barely maneuver a truck and trailer.
Comment from Hotel Management
11 Nov 2024 by GM Jessica, Hotel Management
Hi Robert, Thank you for your feedback. I am glad our staff was able to accommodate you after the mix up with your online reservation.
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
11 Nov 2024 by GM Jessica, Hotel Management
Thank you, Craig!
by A verified traveler
Posted 19 Oct 2024
Hallway smell strong of marijuana. The hallway also needs new carpet
Comment from Hotel Management
23 Oct 2024 by GM Jessica, Hotel Management
Hi John, thank you for your feedback. We are still in the process of updating our property. Please bear with us while we continue to do so.
by A verified traveler
Posted 19 Oct 2024
Expedia Charged more compared to actual hotel charges
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
23 Oct 2024 by GM Jessica, Hotel Management
Thank you, Ginger!
by A verified traveler
Posted 13 Oct 2024
Seems very clean and newly renovated
Comment from Hotel Management
14 Oct 2024 by GM Jessica, Hotel Management
Thank you, Matthew!
by A verified traveler
Posted 9 Oct 2024
Hotel was centrally located, close to gas stations and a couple of fast food options. Great pressure in the shower and plenty of hot, soft water. Great value for a few days stay. If exiting by the lower exit/entrance, be aware a lot of vehicles have scraped the pavement.
Comment from Hotel Management
10 Oct 2024 by GM Jessica, Hotel Management
Thank you so much for your feedback, Mary! We are glad you enjoyed your stay with us.
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
4 Oct 2024 by GM Jessica, Hotel Management
Thank you, Jeffery!
