Ratings based on 996 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Sep 2024
I did not like that I paid resort fees without the resort experience. Did not have access to pools or continental breakfast that was included on the website. I did not like that I had to speak to a 3rd party person to explain my disagreement with the property and told there was nothing they could do. The pools were shut down as well as the kitchen for the breakfast . The hallway to the rooms was completely unkempt. I could not speak to anyone in person, only speak to associates via 3rd party on the phone. Very terrible experience and service and will not be going there again. I was not told by anyone until I arrived, that it was no longer a hotel, but a condominium. Should clearly update their website!
Comment from Hotel Management
13 Sep 2024 by Vacasa Reviews Team , Hotel Management
Hi Stephanie, thank you for taking the time to share your feedback with us. We are sorry to hear your recent experience did not meet your expectations. Many guests who book on 3rd party websites often show up expecting a hotel with a front desk which is why we send out detailed confirmation and check-in emails. If those emails are not read and a unit is booked on a 3rd party website it may be surprising to have to reach out to our management company instead of the direct owner. We go to great efforts to make sure that our guests are aware that they can contact us via our 24-hour customer service line via phone call, text, and email. In efforts to provide fast and effective communications, we have a whole team to assist as needed. We hope you'll give us a chance to host you again for a much better stay.
by A verified traveler
Posted 25 Aug 2024
Unfortunately all of the amenities are closed as of 8/25/2024. We booked specifically for the kiddie pool area and it was not disclosed that the pool deck was still in ruins from hurricane damage. The room was beautiful and very clean, super easy access to the beach so we made the most of our stay!
Comment from Hotel Management
29 Aug 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your review, Casey. We are glad you found the room clean and comfortable. We are very sorry that the shared amenities were closed due to the recent hurricane damage. We understand how disappointing this was for your family and appreciate your understanding of the circumstances. We hope you'll choose to stay with us again for a 5-star experience.
by A verified traveler
Posted 24 Jul 2024
The room was very nice and clean I was very disappointed because the pools were all out of order. We couldn’t use the doors that went directly from pool to beach. Definitely need up grades and let people know the resort isn’t in total working order.
Comment from Hotel Management
26 Jul 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your feedback, Martha. We appreciate you taking the time to share your concerns with us and apologize for missing the mark this time. Our local team has been made aware and we will focus on these points as areas to improve the experiences we provide. We hope for the opportunity to better impress you in the future!
by A verified traveler
Posted 7 Jul 2024
This is a horrible place to stay. The property was dirty. The bed was broke and dented in. The AC didn’t work and they knew it due to them have fans throughout the room. Elevators didn’t work. Trash all over property. The balcony view was horrible the below pool where green.the food in the area was nasty. I will never stay here again and don’t recommend it to anyone. It needs to be completely remodeled. Worst stay ever.
Comment from Hotel Management
12 Jul 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your feedback, Daniela. We appreciate you taking the time to share your concerns with us and apologize for missing the mark this time. Our local team has been made aware and we will focus on these points as areas to improve the experiences we provide. We hope for the opportunity to better impress you in the future!
by A verified traveler
Posted 4 Jul 2024
This property said it has pools, hot tub, restaurant, bar, and beach access. None is true. Pictures must be from YEAS ago! Ac did not work. Had to clean condo myself before we could even go to sleep. Kitchen had on pot one spoon. Couldn't cook for my family without buying my own etc... had to be moved to another unit since both ac units went out. Then the next unit sleeper bed was not sleeable. We had to move a mattress in ourselves and put it back ourselves. Said they'd refund our stay. Has not happened. Worst stay anywhere! Do not go here it is literally crumbling into the ocean.
Comment from Hotel Management
12 Jul 2024 by Vacasa Reviews Team, Hotel Management
Torri, we are sorry to hear you had a disappointing stay at our home and we apologize for the areas in which our service was lacking. We have passed your feedback to our local team and homeowner and they will take prompt action to address the concerns raised. We are grateful for the detailed feedback provided in the review, which will be instrumental in improving the overall quality of service provided in the future. We are committed to ensuring that all customers are satisfied with their experience and will take all necessary steps to ensure that the same issues do not occur again. We truly hope we can host you for a more comfortable stay in the future, thank you.
by A verified traveler
Posted 23 Jun 2024
the advertisement was misleading. the pools were closed, the spa was closed, no direct access to the beach
Comment from Hotel Management
24 Jun 2024 by Vacasa Review Team, Hotel Management
Thank you for your review, Carlos. We are sorry that your stay wasn't everything you hoped it would be. We apologize that the pools were closed. Thank you for staying with us. We hope that you'll give us another opportunity to host you in the future.
by A verified traveler
Save your $
Posted 21 Jun 2024 on HotelsUnable to check in due to individual units being Airbnb and you need access codes from owner to even get in. Customer service desk is just a guy paid to sit there and tell you he can’t help you. Ridiculous. I got out of there fast
Comment from Hotel Management
24 Jun 2024 by Vacasa Review Team, Hotel Management
We appreciate your review. We apologize for any confusion with our listing. We do send all the information necessary for your stay. Thank you for your feedback. We hope you'll give us another chance to host you in the future.
by A verified traveler
Posted 21 Jun 2024
Nothing was open no pool bar nothing
Comment from Hotel Management
24 Jun 2024 by Vacasa Review Team, Hotel Management
Thank you for your review. We're sorry to hear that you had a disappointing experience. We apologize that the pool was closed. We hope you'll visit again for an improved experience.
by A verified traveler
Meh
Posted 16 Jun 2024 on HotelsAC didn’t work, I messaged with management on 3 occasions and they told me that’s unfortunate and stopped replying. Pigeon poop all over the balcony and nothing included for the beach. No pan in the kitchen just 1 scratched up pot. Also accommodations stated for 6 people but there are only 5 pillows. Beds are uncomfortable, the legs were falling off and I had to fix it.
All amenities around the hotel are closed, even indoor pool and sauna, which wasn’t stated in the description
Comment from Hotel Management
18 Jun 2024 by Vacasa Review Team, Hotel Management
Thank you for leaving this review for us. We are sorry that your stay wasn't everything you hoped it would be. We will be sure to notify our housekeeping team so they can address these. While mattress comfort is subjective, we are sorry for any inconvenience and will share your feedback. We hope you'll give us another chance to host you in the future.
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Vacasa Review Team, Hotel Management
Thank you for rating your stay, ! We hope to host you again in the future!
