Ratings based on 31 Verified Reviews
5.0 Room cleanliness
4.8 Service & staff
3.5 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Antonio
Posted 27 Oct 2024
by A verified traveler from Dagsboro
Posted 14 Oct 2024
This hotel as well as the entire Ortiga area was an absolute delight! It was a our first visit to Sicily and we were in love the minute our driver dropped ud off!
by A verified traveler
Posted 14 Oct 2024
Amazing experience all around
by A verified traveler from west orange
Posted 11 Oct 2024
Beautiful hotel with exceptional service!
by A verified traveler
Posted 8 Oct 2024
Very beautiful property and location is great !
by A verified traveler
Posted 3 Oct 2024
Great location
by A verified traveler from Bryn Mawr
Posted 12 Sep 2024
Perfectly located with breathtaking views of the sea. Staff was excellent. Only issue we had was it took over 45 minutes to get our car from the valet parking and I almost missed my train in Siracusa because of it.
by A verified traveler
Posted 4 Aug 2024
Amazing hotel and service
by A verified traveler from Toronto
Posted 29 Jun 2024
The hotel was in a great location of Ortigia and the staff were very helpful. However, the hotel was not at a 5 star level. Management of the hotel and staff seemed to be lacking at times. Also, the room we booked did not appear to be the one assigned to us but they were able to resolve it.
Comment from Hotel Management
12 Aug 2024 by Luisa Zani Guest Relation, Hotel Management
Dear Mr Renzo, Thank you for choosing our hotel for your stay in Syracuse and for leaving your review: your opinion is very important to us. We are pleased to know that you appreciated the staff and the location, but we regret that the general standard of the hotel did not meet your expectations. Regarding the room, you had booked a deluxe room with sea view, of course not all rooms can have the same view as they are located on different floors and points of our historic building. However, we are pleased that our staff found a solution that suited you, as your comfort is our priority. We will do our best to make you feel welcome and hope that you will return to visit us and give us the opportunity to make up for any shortcomings you may have encountered.Yours SincerlyGrand hotel des Etrangers
by A verified traveler
Posted 3 Jun 2024 on Orbitz
Stepping into the hotel lobby was like stepping through a time travel portal. High ceilings, beautiful artwork, and gracious lines. Staff could not have been friendlier or more helpful with restaurant recommendations, tours, and directions. Breakfast was abundant and options for every kind of taste and diet.
