Ratings based on 71 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Sep 2024
Excellent hospitality received from every member of staff. Quiet location, relaxing environment and great choice of meals.
Comment from Hotel Management
18 Sep 2024 by TUI MAGIC LIFE SARIGERME, Hotel Management
Dear Sunila,thank you very much for your great comment. We are happy about every review and especially when we were able to give our guests a great holiday. We hope to welcome you again soon.Yours sincerely,Turcan UysalGeneral Manager
by A verified traveler
Posted 22 Aug 2024
It was a beautiful relaxing time. The food was great, the facilities were awesome. The whole atmosphere was incredibly relaxing.
Comment from Hotel Management
26 Aug 2024 by TUI MAGIC LIFE SARIGERME, Hotel Management
Dear yassar,thank you very much for your great comment. We are happy about every review and especially when we were able to give our guests a great holiday. We hope to welcome you again soon.Yours sincerely,Turcan UysalGeneral Manager
by A verified traveler
Posted 30 Jun 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by TUI MAGIC LIFE SARIGERME, Hotel Management
Sevgili Mustafa,olumlu değerlendirmeniz için çok teşekkür ederiz.Sizleri bir sonraki Sarigerme seyahatinizde yeniden ağırlamayı umar ve keyif dolu günler dileriz.Sevgi ve selamlarımızla,Turcan UysalGeneral Manager
by A verified traveler
Posted 27 Jun 2024
Comment from Hotel Management
14 Aug 2024 by TUI MAGIC LIFE SARIGERME, Hotel Management
Dear Kate, thank you for your feedback. We wish you had shared your dissatisfaction with us in more detail. Your feedback is important for us. We hope we will have the opportunity to welcome you again on your next vacation. Yours sincerely, Turcan UysalGeneral Manager
by A verified traveler
Disappointed
Posted 26 Jun 2024 on HotelsEverything was OK Except one major thing; Poor customer service. I was given a room which had a problem with the air conditioning. The staff at the reception kept promising me to solve the problem or change my room, but they never did. The management of the hotel doesn’t care about the guests at all. I will never return to this hotel.
Comment from Hotel Management
13 Aug 2024 by TUI MAGIC LIFE SARIGERME, Hotel Management
Dear alaaasseh, thank you for sharing your experience here with other holidaymakers and thank you for your review. According to our system; As you informed the reception that your air conditioner was not working, my colleagues did notify the technical department immediately and acted. The fault was fixed on the same day. In addition, when our staff called you again in the evening about the fault, we were informed that it was fixed. I am sorry that you had such a problem during your only one night stay. We would have liked to have had the opportunity to speak to you personally during your stay to help you directly. Yours sincerely, Turcan UysalGeneral Manager
by A verified traveler
Posted 21 Jun 2024
When we arrived the room was not ready, even though we had got there in time for check in. We were then made to wait for 30-40mins before given a room. Before arriving I had emailed to ask for a room with a bath tub as I was travelling with a small baby however we were given a shower room and after explaining several times they gave us a travel tub which was not suitable for our baby. Within a day of our stay there was a leak in our room which caused a huge puddle on the floor, I nearly tripped holding my baby but when I had explained this to the reception staff they did not take this seriously and one of the receptionists even laughed and said this is totally normal! Managers were not great either, we had raised the issue with them and they were not very accommodating. There is a language barrier making it extremely difficult to communicate and they failed to understand us on numerous occasions. It became quite frustrating to get our point across and in the end we just accepted that this resort isn’t what it makes out to be. The resort itself is lovely but customer service needs some work.
Comment from Hotel Management
13 Aug 2024 by TUI MAGIC LIFE SARIGERME, Hotel Management
Dear Kiranjit, Thank you for your feedback. Check-in at the hotel is possible from at least 15:00 and your room was made available at this time. We understand that your request for a bathroom with a bathtub could not be fulfilled due to our occupancy rate. Our team always tries to fulfil the wishes of our guests, even if this is sometimes not possible due to operational reasons. We regret the inconvenience caused by the leak in your room and the dissatisfied reaction of the reception staff. This is not in line with our service standards. Your feedback will help us to improve our processes. We hope that you will give us another opportunity to provide you with a better stay. Yours sincerely, Turcan UysalGeneral Manager
by A verified traveler
Posted 16 Jun 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by TUI MAGIC LIFE SARIGERME, Hotel Management
Sevgili Emrah Bey,olumlu değerlendirmeniz için teşekkür ederiz.En yakın zamanda yeniden Otelimizde görüşmek dileğiyle.Sevgi ve selamlarımızla,Turcan UysalGeneral Manager
by A verified traveler
Posted 14 Jun 2024
staff is not very helpful and knowledgeable. Part of facilities (indoor swimming pool for example) were always closed without any explanation.
Comment from Hotel Management
13 Aug 2024 by TUI MAGIC LIFE SARIGERME, Hotel Management
Dear Mstislav, Thank you for your feedback. I am sorry to hear that you were unhappy with our service and the use of the indoor pool. The pool is only used in bad weather conditions. Our team always try to provide guests with the best possible stay, and we regret that we did not achieve this in your case.Your comments will help us to improve further. We hope you will give us another opportunity to meet your expectations. Yours sincerely, Turcan UysalGeneral Manager
by A verified traveler
Posted 4 Jun 2024
Beautiful hotel and grounds with excellent staff and fantastic dining options - cannot recommend enough
by A verified traveler
Posted 24 May 2024
