Ratings based on 85 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
I really dont know what happened as ive stated in this hotel before. No concierge at 2 in the morning and was greeted by a food chewing receptionist. Not a very nice thing to be greeted with at that time.
I travel a lot and know what im booking and certainly didn't book a single room that you could t swing a cat in. The room wasnt fit for a
supposedly 5 Star hotel. Very badly designed and too expensive for what you got. Also Aircon wasnt working.I demanded a more appropriate room which wasnt that much bigger but we managed.
Maintenance does not exist in this hotel which is very disappointing.
The lady in customer relqtions who was dealing with the complaint did what she could i suppose and did what she could within her power to try and accommodate us.
I also found reception without naming names bordering on rude. The customer is always right and we dont need to be stated the obvious robotic terms. There was clearly a problem with the booking and didnt just want to hear someone pass the buck. Who's fault it is and so on.
I was moved and charged another £210 to have a shelf in the bathroom to our toiletries.Pretty disgusting if you ask me.
Its a shame as this hotel has so much potential. It just lacks that but of hospitipal class that a 5 star needs to keep its reputation.
Heard a lot of bad things that went on in the summer. But chose to ignore it. Certainly justified unfortunately.
One last shout for Zaharoulla!!!…. A wonderful bright a cheary waitess at breakfast!!
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Panagiota Foukkari , Hotel Management
Dear Gary,Thank you for sharing this favorable review!We look forward to welcoming you for another delightful and Memorable experience.Best Regards,Panagiota FoukkariGuest Relations Officer
by A verified traveler
Posted 9 Sep 2024
Good amenities after a 24hr travel day. Everything you need is right there.
Comment from Hotel Management
17 Sep 2024 by Panagiota Foukkari , Hotel Management
Dear Mrs. Melanie,Thank you for your feedback! I am pleased to read that our amenities provided everything you needed after your long journey. We hope to welcome you back for another delightful stay.Best Regards,Panagiota Foukkari Guest Relations Officer
by A verified traveler
Posted 3 Sep 2024
Nice property but for what you pay I would expect it to be cleaner, pool tiles are coming off and algae around the boarders, the floor in the rooms have black marks and there is moister in the wall of the bathroom overall not worth the money
Comment from Hotel Management
17 Sep 2024 by Panagiota Foukkari , Hotel Management
Dear Shehan,Thank you for taking the time to leave a review following your recent stay at Radisson Beach Resort, Larnaca. Your comments will be addressed with the entire team to improve. We regret that your stay did not meet those standards. Your feedback is invaluable as we strive to enhance the guest experience.We hope that overall, you have enjoyed your stay despite the comments raised and should you decide to visit us again, I can assure you that we will do our best to offer our greatest service.Best Regards,Panagiota FoukkariGuest Relations Officer
by A verified traveler
Posted 3 Sep 2024
The was probably the worst experience in a 4 star hotel I've ever had. Our rooms (we had 2) wasn't made up when we arrived, used cotton buds, toothbrushes, dirt and hair on the floor. When a cleaner did turn up at 9pm, she asked if we could make the beds ourselves? We asked 5 times at the front desk for someone to fix our phone over the course of 3 days to no avail. I asked for a bottle opener and the guy asked for 5 euros to bring it to the room. One bottle of water per room per day seems stingy given we were paying 500 EUR a night? The corridors are filthy, the facilities decrepit (the 'childrens play area' would more likely cause tetanus than a good time) and the vast majority of the staff couldn't care less when we asked them to address issues time and time again. Im not a fussy traveller, back packing in India is fine by me but what shocked me was the reality vs expectations. We asked for a quiet room and the put us next to a building site with heavy cutting going on all day so the children couldn't nap...and offered to move us only on the 4th day out of 3. The food was ok and the front desk very presentable, but other than that pretty much everything was way below expectations. You get the feeling the hotel is an asset being run into the ground for profit after someone bought it to get citizenship without wanting to invest anything beyond that. Thank god the cab arrived on time to take us to the airport...the most critical time in this hotel is when you leave it.
Comment from Hotel Management
17 Sep 2024 by Panagiota Foukkari , Hotel Management
Dear Mr. Ben,We apologize for the experience you had during your stay here at Radisson Beach Resort, Larnaca. The issues you described are far below the standard we strive to maintain. We take all feedback seriously and will be addressing these concerns with our team to ensure they are rectified. We regret that your expectations were not met and that your stay was impacted by these problems. Thank you for sharing your experience, and we hope we can make necessary improvements moving forward.Best Regards,Panagiota FoukkariGuest Relations Officer
by A verified traveler
Posted 21 Aug 2024
The hotel and its staff were excellent.
Comment from Hotel Management
23 Aug 2024 by Panagiota Foukkari , Hotel Management
Dear Ibrahim,Thank you for your favorable rating of Radisson Beach Resort, Larnaca. I am pleased that my colleagues could welcome you for what sounded like a most comfortable and enjoyable time spent with us!The entire team and I sincerely hope that you will be visiting us again in the near future.Best Regards,Panagiota FoukkariGuest Relations Officer
by A verified traveler
Posted 16 Aug 2024
Comment from Hotel Management
23 Aug 2024 by Panagiota Foukkari , Hotel Management
Dear Valued Guest,Thank you for the rating!We hope to welcome you back again for another delightful visit.Best Regards,Panagiota FoukkariGuest Relations Officer
by A verified traveler
Posted 15 Aug 2024
Everything was perfect!
I will come again!
Comment from Hotel Management
18 Aug 2024 by Panagiota Foukkari , Hotel Management
Dear Ms. Evi,Thank you for your favorable rating.We hope to welcome you back again soon.Best Regards,Panagiota Foukkari Guest Relations Officer
by A verified traveler from Modiin
Posted 6 Aug 2024
Nice pool, beach in front but not with sand. Not enough shade from the sun, especially in this hot days.
Comment from Hotel Management
12 Aug 2024 by Panagiota Foukkari , Hotel Management
Dear Ehud,Thank you for your review of Radisson Beach Resort, Larnaca.We are glad you enjoyed our facilities and will take your comments into consideration. We hope to welcome you back soon!Best Regards,Panagiota FoukkariGuest Relations Officer
by A verified traveler
Posted 26 Jul 2024
Great hotel on sea front. I use it every year when traveling on business. Service is awesome - super friendly and helpful. Food is brilliant - love the waves restaurant on the sea. Beach is lovely and relatively private. Pool great too! Would highly recommend and look forward to my next visit.
Comment from Hotel Management
31 Jul 2024 by Panagiota Foukkari , Hotel Management
Dear Mr. John.Thank you for your wonderful review and continued loyalty. I am thrilled to read that you enjoy our beachfront location, excellent service, and facilities.We look forward to welcoming you back for another Memorable experience.Best regards,Panagiota FoukkariGuest Relations Officer
