Ratings based on 996 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Hotel Manager, Hotel Management
Dear Bernadette,Thank you for your 3/5 rating. We appreciate you taking the time to share your thoughts with us. We're sorry to hear that your experience fell short of your expectations. Your feedback is crucial in helping us identify areas for improvement. If you have any specific suggestions or concerns, please let us know! We hope to have the chance to provide you with a better experience on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 21 Oct 2024
Very convenient when working in the atea
Comment from Hotel Management
22 Oct 2024 by Hotel Manager, Hotel Management
Dear Frank,Thank you for your feedback! We’re glad to hear that our location was convenient for your work in the area. We appreciate your support and hope to welcome you back for another stay when you’re in town! Safe travels!Sincerely, Hotel Manager
by A verified traveler
Posted 15 Oct 2024
The staff was helpful and friendly. The room was nice.
Comment from Hotel Management
16 Oct 2024 by Hotel Manager, Hotel Management
Dear Michelle,Thank you for your kind words! We're thrilled to hear that you found our staff helpful and friendly, and that you enjoyed your room. Providing excellent service and comfortable accommodations is our priority, and your feedback reinforces our commitment to these standards. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager
by A verified traveler
Posted 8 Oct 2024
Literally the most disgusting property we’ve ever been. Got two room next to each other for one night in order to attend a conference at Daytona. Thank God it was only one night.
There was blood on the floors in one of the rooms, my child had been walking around barefooted in the other room and were feet were filthy filthy after a matter of minutes. We found roaches . Took pictures. We pulled the covers off the bed and saw the white sheets had glitter and dirt. No one had changed the sheets. You should see the bathtub and toilet . It looked like someone had thrown up in the toilet and it was half way cleaned . The tub was filthy , of course we couldn’t even go in it. We had to spray ourselves down with Lysol after we left. I felt so bad for my husband and child and my friend next door that I had put them in that situation . I just want to say that we could’ve left the hotel . But it was so late when we checked in and we had been traveling so far , we only needed it for the one night . We messed up . If I could go back , I think we should’ve left
Comment from Hotel Management
9 Oct 2024 by Hotel Management, Hotel Management
Dear Adriana,We are deeply sorry to hear about your recent experience at our hotel. Your feedback highlights serious issues that do not reflect our standards, and we sincerely apologize for the distress caused to you and your family. Cleanliness and comfort are our top priorities, and it’s clear we fell short during your stay. We appreciate you bringing these matters to our attention, as they will be addressed immediately with our team. We understand the frustration of being in such a situation, especially after a long journey. Thank you for your honesty, and we hope to regain your trust in the future.Sincerely, Hotel Management
by A verified traveler from McKees Rocks
Posted 27 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Hotel Manager, Hotel Management
Dear Brandon,Thank you for your kind perfect-star rating! We are delighted to know that you had such an extraordinary experience during your stay. Your encouragement inspires our team to keep providing the best possible service for all our guests. We eagerly await your return and look forward to creating more memorable moments for you!Sincerely, Hotel Manager
by A verified traveler
Posted 19 Sep 2024
Nice people laid back area
Comment from Hotel Management
20 Sep 2024 by Hotel Manager, Hotel Management
Dear Matthew,Thank you for your feedback! We're glad to hear you found our staff nice and enjoyed the laid-back atmosphere. We appreciate your support and look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager
by A verified traveler
Posted 6 Sep 2024
Comment from Hotel Management
7 Sep 2024 by Hotel Manager, Hotel Management
Dear Nisim,Thank you for sharing your feedback and rating us 2/5. We sincerely apologize for not meeting your expectations during your stay. Your comments are crucial for us to understand where we fell short. We are committed to improving our services and would appreciate any specific details you can provide. We hope to have the chance to regain your trust and provide a more satisfying experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 20 Aug 2024
Old furniture, a toilet that wasn't secured, a very small sink, and the bathroom door was hard to close. The air conditioner was noisy, the room had a musty smell, and the linens seemed unclean. They promised breakfast from 6:00 to 9:00, but by 8:20, there was nothing left except coffee and some cereal.
microwave and fridge in the room
Comment from Hotel Management
21 Aug 2024 by Hotel Manager, Hotel Management
Dear Olga,Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay, including the condition of the furniture, bathroom, and linens. Your feedback regarding the breakfast availability is also noted, and we will work on improving our service to ensure that all guests have access to a full breakfast during the designated hours. We appreciate your input, as it helps us identify areas for improvement. We hope you will consider giving us another chance in the future to provide you with a better experience.Sincerely, Hotel Manager
by A verified traveler
Posted 11 Aug 2024
It took me over two hours to check in after driving all night through tropical storm Debbie The room smelt like mildew, one of the lamps was broke and zapped my spouse while attempting to turn it on I booked two nights and could only stay one night
Comment from Hotel Management
12 Aug 2024 by Hotel Manager, Hotel Management
Dear RL,We sincerely apologize for the challenges you faced during your stay, especially after such a long drive through Tropical Storm Debbie. The issues with the mildew smell, broken lamp, and inconsistent hot water are unacceptable, and we appreciate you bringing them to our attention. Your safety and comfort are our top priorities, and we will address these concerns with our maintenance team immediately. We hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 6 Aug 2024
Hoogley hoogley hoo hay
Comment from Hotel Management
6 Aug 2024 by Hotel Manager, Hotel Management
Dear Nikul,We were pleased to know that you enjoyed an excellent stay at our hotel. We are dedicated to giving our guests the finest service possible. Your perfect star review are an affirmation of our efforts, which encourage us to continue doing our best for you. We hope to see you again soon!Sincerely, Hotel Manager
