Ratings based on 207 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Oct 2024
The color scheme made the room look bigger. The bed was extremely comfortable. The Costello Del Sol had more conveniences, i.e. microwave, coffee maker. Need more choices for breakfast, hot breakfast. Need another chair inside guest room. Fridge too small and low. Front desk staff lacked knowledge of operation of telephone and tv. Housekeeping staff very rude. Asked for change of towels told by housekeeper it wasn’t her responsibility because she had another room to clean. She did get the towels for us. Pool boy was vacuuming the pool with patrons in it. This task is usually done in the morning when the dirt has settled. I discovered on my on the QR code which outlines room services. Overall we enjoyed our stay. Renovations were definitely an improvement. Thank you, Spark by Hilton at Ormond Beach.
by A verified traveler
Posted 9 Oct 2024
The hotel not is dirty but is uglier. Elevator and water service was stopped for plus 10 hours.
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
5 Oct 2024 by patty, Hotel Management
We appreciate your feedback and look forward to your return.
by A verified traveler
Posted 30 Sep 2024
Great view of the ocean
Comment from Hotel Management
5 Oct 2024 by Patty, Hotel Management
Thank you for your review, we appreciate you
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
5 Oct 2024 by patty, Hotel Management
We apologize that we did not meet your expectations and hope that you will return in the near future.
by A verified traveler
Posted 30 Sep 2024
I can't belive the Hilton name is behind this property is very decadent
Comment from Hotel Management
5 Oct 2024 by patty, Hotel Management
We apologize for not meeting your expectations, we do hope that you will return in the future.
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
29 Sep 2024 by patty, Hotel Management
We appreciate your review
by A verified traveler
Posted 28 Sep 2024
Sophisticated
Comment from Hotel Management
29 Sep 2024 by patty, Hotel Management
Thank you for your review, we look forward to having you as our return guest
by A verified traveler from Middleburg
Posted 24 Sep 2024
Staff was nice. Roaches found upon arrival in the bathroom. Our last night we found one in the bed. Pretty disturbing when checking out and using a flashlight to look for something that fell on the floor and saw a lot of very small roaches. Elevators also not working.
Comment from Hotel Management
28 Sep 2024 by patty, Hotel Management
We apologize for not meeting your expectations, we're addressing your issues. We do hope that we will see you in the near future.
by A verified traveler
Posted 22 Sep 2024
Will definitely come back!
Comment from Hotel Management
28 Sep 2024 by patty, Hotel Management
We appreciate your feedback and look forward to your return.
