Ratings based on 1,000 Verified Reviews
2.5 Room cleanliness
3.1 Service & staff
2.9 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
Room smells musty and moldy. Looks like mold on the ceiling. Hotel has a bad odor. I know it's only two weeks after hurricane Milton. That may have something to do with it. Smell gives me a headache.
by A verified traveler
Posted 12 Oct 2024
The staff was friendly but rooms were not clean. The hotel has new management and seemed to be under renovation.
by A verified traveler
Posted 30 Aug 2024
Na
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by General Manager , Hotel Management
Dear Ashton,Thank you for taking the time to share your feedback. We’re sorry to hear that your stay with us didn’t meet your expectations. Your experience is important to us, and we would appreciate the chance to understand what went wrong so we can make improvements.Please reach out to us directly to discuss your concerns. We hope to have the opportunity to make things right.Best regards,Team Baymont by Wyndham Ormond Beach
by A verified traveler from Indianapolis
Posted 1 Aug 2024 on Travelocity
Front desk person was not even in the front office. Had to call him to get him to check us in. Room was disgusting and run down. There was dirt all over floor, shower was disgusting. Bathroom was not cleaned. The only reason we stayed was because it was 1am and I was exhausted from driving for 16 hours. I will never stay here again nor at one of these resorts ever again. It was run down, dirty, hot, and disgusting
Comment from Hotel Management
1 Aug 2024 by General Manager , Hotel Management
Dear Ashley,Thank you for taking the time to share your feedback. We are very sorry to hear about your experience. Please accept our sincerest apologies for the issues you encountered during your stay.We regret to learn that the cleanliness and condition of your room, as well as the service at check-in, were not up to the standard we strive to maintain. Your comments have been shared with our housekeeping and front desk teams to ensure these issues are addressed immediately.We understand how important a clean and comfortable environment is, especially after a long journey. We appreciate you bringing these matters to our attention so we can make the necessary improvements.We hope you might give us another chance in the future to provide you with a better experience.Best regards,Team Baymont by Wyndham Ormond Beach
by A verified traveler
Posted 28 Jul 2024
Property was in disarray. Mounds or trash behind hotel from construction. Room was wet and full of visible mold growth all around beds and along baseboards. Clerk admitted the building has had several floods due to broken pipes from construction.
Comment from Hotel Management
1 Aug 2024 by General Manager , Hotel Management
Dear Jonathan,Thank you for taking the time to share your experience. We sincerely apologize for the unacceptable conditions you encountered during your stay. The issues you described are not reflective of our standards, and we are deeply sorry for the inconvenience and discomfort you experienced.Your feedback about the trash, mold, and the overall state of the room has been shared with our maintenance and housekeeping teams for immediate action. We are currently addressing the construction-related issues to prevent future occurrences.We appreciate your honesty and regret that we did not provide the safe and comfortable environment you expected. We would like the opportunity to make this right and regain your trust. Please contact us directly so we can discuss your experience further and find a way to improve your impression of our hotel.Thank you again for bringing these matters to our attention.Best regards,Team Baymont by Wyndham Ormond Beach
by A verified traveler
Not a good experience
Posted 23 Jul 2024 on HotelsThey stated breakfast started started at 6:00, it was 6:40 before it was ready. I had an appointment at 7:00, so I had to go to McDonalds to pay for my breakfast. I stayed two nights, I left a beer in fridge. Next day the beer was gone. Talked to front desks twice about my beer, got crickets! I had to take care of the roach in bathroom. Ran out of toilet paper on first night. I would like a refund on my having to go out and pay for my breakfast at McDonald. Won’t go back.
Comment from Hotel Management
1 Aug 2024 by General Manager , Hotel Management
Dear Telfair,Thank you for sharing your feedback. We are genuinely sorry to hear about the issues you experienced during your stay. Please accept our apologies for the delays with breakfast and the inconvenience of having to go elsewhere.We also regret that your concerns about the missing beer, roach in the bathroom, and lack of toilet paper were not addressed promptly. This is not the level of service we aim to provide, and your feedback has been shared with our team to ensure these issues are resolved.We would like to make this right for you. Please contact us directly so we can discuss a suitable resolution and offer compensation for the breakfast inconvenience you encountered.Thank you for bringing these matters to our attention, and we hope to have the chance to improve your experience in the future.Best regards,Team Baymont by Wyndham Ormond Beach
by A verified traveler
Posted 23 Jul 2024 on Hotels
Comment from Hotel Management
1 Aug 2024 by General Manager , Hotel Management
Dear Guest,Thank you for your wonderful 10 out of 10 rating! We are thrilled to hear that you had a great experience at our hotel. Your satisfaction is our top priority, and we’re delighted that we met your expectations.If there's anything specific you enjoyed or any suggestions you have, we would love to hear more. We look forward to welcoming you back on your next visit!Best regards,Team Baymont by Wyndham Ormond Beach
by A verified traveler
Posted 16 Jul 2024
Worst place I've ever stayed hotel is dirty in need of vacuum all floors. the room is very nasty need to be clean.
Comment from Hotel Management
17 Jul 2024 by General Manager , Hotel Management
Hi Juleen,Thank you for sharing your feedback with us. I'm truly sorry to hear about your experience at Baymont by Wyndham Ormond Beach. It's disappointing to learn that the cleanliness of the hotel and your room did not meet our usual standards.Please accept our sincerest apologies for any inconvenience caused. We take your comments seriously and are addressing them with our housekeeping team to ensure that such issues are not repeated.Your feedback is invaluable to us as we strive to improve our services. If you would like to discuss your experience further or if there's anything else you would like to share, please feel free to contact me directly.Thank you for bringing this to our attention, and we hope you might consider giving us another chance to provide you with a better experience in the future.Best regards,Hotel ManagerBaymont by Wyndham Ormond Beach
by A verified traveler
Posted 16 Jul 2024 on Hotels
Experience was horrible. Staff was rude. On top of that they tried to give me a key to a room someone was already in when I go back they give me another room which was disgusting and not what we requested which was a king bed instead we get a dirty room that had double beds. They were remodeling and obviously don’t clean the rooms there was drywall on the floor and something nasty on one of the beds. Highly don’t recommend staying at this place!
Comment from Hotel Management
17 Jul 2024 by General Manager , Hotel Management
Hi Shane,Thank you for sharing your feedback with us. I apologize for the unacceptable experience you had at Baymont by Wyndham Ormond Beach. It is disheartening to hear about the issues you encountered with our staff and the cleanliness of the rooms during your stay.Please rest assured that we take your comments seriously and are addressing the issues you mentioned, including the cleanliness standards during our remodeling process and the handling of room assignments. This does not reflect the level of service we strive to provide our guests.I apologize again for the inconvenience and frustration caused. Your feedback helps us improve, and we hope you might consider giving us another chance to provide you with a better experience in the future.If you would like to discuss your experience further, please feel free to contact me directly.Best regards,Hotel ManagerBaymont by Wyndham Ormond Beach
