Ratings based on 1,000 Verified Reviews
2.4 Room cleanliness
2.9 Service & staff
2.8 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Aug 2024
Comment from Hotel Management
12 Aug 2024 by Extended Stay Ormond Beach Management, Hotel Management
Dear Tyler,Thank you so much for awarding us a positive rating for your stay at our Extended Stay Ormond Beach hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Kind Regards,Extended Stay Ormond Beach Management
by A verified traveler
Posted 2 Jul 2024
Manager is great.very sweet and professional .. facilities aren't. I understand the remodeling phase but some rooms are simply not up to par.
Comment from Hotel Management
4 Jul 2024 by Extended Stay Ormond Beach, Hotel Management
Dear King,Thank you for your feedback. We're glad to hear that you found our manager sweet and professional. We apologize for any inconvenience caused by the remodeling phase and acknowledge that some rooms may not be up to par. Your comments are important to us, and we will work diligently to improve our facilities. We appreciate your understanding and patience during this time.Sincerely,Extended Stay Ormond Beach Management
by A verified traveler
Posted 1 Jul 2024 on Hotels
Comment from Hotel Management
4 Jul 2024 by Extended Stay Ormond Beach, Hotel Management
Dear Andrew,Thank you for a Perfect Score Rating on your stay at Extended Stay Ormond Beach. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit.Kind Regards,Extended Stay Ormond Beach Management
by A verified traveler
Posted 20 Jun 2024
We were moved to 3 different times. There were no sheets on the bed also no blankets. There were also no towls to shower. I think i should be refunded. Plus no one in the office to speak with about fixing the issues.
Comment from Hotel Management
21 Jun 2024 by Extended Stay Ormond Beach, Hotel Management
Dear Octavia,We sincerely apologize for the inconvenience you experienced during your stay. This is not the standard we strive to uphold. We are addressing the issues with room readiness and staffing to ensure this does not happen again. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.Extended Stay Ormond Beach Management
by A verified traveler
Posted 10 Jun 2024
I booked for extended stay when I got there after traveling for over 16 hours the office door tells you to go over to days inn to check in. So I do that they give me a room in days inn. They never told me what time any thing was open till or opens at like pool or breakfast. Then I go to park late at night there is no spots near my room area so I drove down more I see a man standing outside with a pit bull he was smoking and fumbling around with his pockets. The lighting in the parking lot it self was not good I found a spot pull in. As I head to my room at eh top of the steps is a very large bag of trash just sitting in the way and 2 men are standing outside my door. I hurry in being by myself. Room was ok not the worst I have stayed in. The toilet paper holder was missing , I wanted to Shower no towels in my room look for the phone to call front desk no phone in room. So I call
With my cell phone to be told they had no towels for the night I can get some after 9 or 10 in the morning when house keeping is in. I got woken up a few times over the evening as people talking loud outside or people with loud cars sitting with radio on. I call back around 8.am just to double check on towels the man said they have no towels and then won't be any. The guest have them in their rooms . When I went over to the office to find out about breakfast at 8:45 they said it ends at 9 but had everything put away. Tables had bugs crawling on the bathroom was nasty no soap trash overflowing.
Comment from Hotel Management
12 Jun 2024 by Extended Stay Ormond Beach Management, Hotel Management
Dear Marcie,We deeply regret the challenges you faced during your stay. This does not reflect our standards. Your concerns about check-in, safety, room amenities, noise, and cleanliness are taken seriously. We will address these issues with our team immediately. Please contact us directly so we can make this right and offer a better experience on your next visit.Extended Stay Ormond Beach Management
by A verified traveler
AC works good
Posted 10 Jun 2024 on HotelsA cheap place to sleep with good ac. The area is run down and depressing. The staff was really nice and helpful. They need a raise for staying on there.
Comment from Hotel Management
12 Jun 2024 by Extended Stay Ormond Beach Management, Hotel Management
Dear Michelle,Thank you for your feedback. We're glad you appreciated our staff and AC. We're committed to improving the overall atmosphere and addressing any concerns about the area. Your comments about our dedicated team are valued, and we'll continue working to enhance your experience.Extended Stay Ormond Beach Management
by A verified traveler
Posted 9 Jun 2024
I booked at one property and when I go there, there was a sign on the door sending me to the hotel next door. The room I was given wasvery dirty, had only one working light in the room. Also, the bathroom had mold and the room was generally falling apart. There were zero towels in the room. Went to teh reception 3 times before someone slide 3 towels through a hole in the window at the FD desk. No hand towls, wash cloths, bath mat, just 3 towels. There were people walking and talking around the property all night. I couldn't call the FD because there was no phone. I don't know how to discribe the feeling of this place other than to say that I was shocked.
Comment from Hotel Management
11 Jun 2024 by Extended Stay Ormond Beach Management, Hotel Management
Dear Luis,We sincerely apologize for the unacceptable conditions you experienced during your stay. This does not reflect our standards. We are taking immediate action to address the cleanliness, maintenance, and staffing issues you mentioned. Your feedback is crucial, and we deeply regret any discomfort caused. We hope to have the opportunity to make it right in the future.Extended Stay Ormond Beach Management
by A verified traveler
Posted 8 Jun 2024 on Hotels
1 place wouldn't take my card the other did both wasn’t the cleanest
Comment from Hotel Management
11 Jun 2024 by Extended Stay Ormond Beach Management, Hotel Management
Dear Tasha,Thank you for your feedback. We apologize for the inconvenience with your card and cleanliness issues. We're addressing these concerns to ensure a better experience for future guests. Your comments are valuable to us, and we hope you'll consider giving us another chance to provide a more satisfactory stay.Extended Stay Ormond Beach Management
by A verified traveler
Posted 23 May 2024 on Hotels
Comment from Hotel Management
27 May 2024 by Extended Stay Ormond Beach Management, Hotel Management
Dear Savier,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Extended Stay Ormond Beach Management
by A verified traveler
Posted 18 May 2024 on Hotels
Room smelled like bug spray and had to air room out, electrical plugs didn't all work as well. Had to ask for towels and shower curtain since there wasn't any as well.
Comment from Hotel Management
21 May 2024 by Extended Stay Ormond Beach Management, Hotel Management
Dear Christopher,We sincerely apologize for the inconvenience you experienced during your stay. This is not the standard we strive for. Your concerns about the room smell, electrical issues, and missing amenities are being addressed with our team. Thank you for bringing these matters to our attention. We appreciate your feedback and hope to offer you a better experience in the future.Extended Stay Ormond Beach Management
