Ratings based on 991 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
A clean place for the reasonable price
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Driftwood, Hotel Management
Thank you for your review join us again the future!
by A verified traveler
Posted 10 Nov 2024
The rooms could’ve been cleaned a little better! Our door wasn’t able to close all the way, the second bed was off set so when you laid on it and moved it teeter tottered. Over all was fine nothing disgusting or too terrible to sleep in for a few nights but could’ve been better with the prices
Comment from Hotel Management
12 Nov 2024 by Driftwood, Hotel Management
hank you for taking the time to share your feedback with us. I apologize for any inconvenience you experienced during your stay and want you to know we take these concerns seriously. We work hard to ensure our rooms meet high standards of cleanliness and comfort, and I'm sorry to hear we fell short in your experience.Your comments about the bed and the door are particularly helpful, and we will address these issues immediately to ensure they’re resolved. We also appreciate your thoughts on cleanliness, and I'll be working with our housekeeping team to ensure all rooms meet the level of detail we expect for our guests.Thank you again for your valuable feedback.
by A verified traveler
Posted 3 Nov 2024
It had a bed to sleep on. That is it. Noisy- dogs barking, people having heated and profane arguments outside, music being played loudly and late at night. Dirty-especially the floor which hadn't been cleaned in a very long time. Not well maintained-handle on entry door broken/reported/remained unfixed, toilet didn't work (but did get fixed), broken dining chair. Drab-needs new soft furnishings as well as better lighting. I did not choose this property; it is where Expedia placed me after my original choice property was without power. This was a mistake on their part as it has diminished my opinion of Expedia. This property was far below my expections.
Comment from Hotel Management
3 Nov 2024 by Driftwood, Hotel Management
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your recent experience, and I regret that we fell short of your expectations. Our goal is to provide a comfortable and pleasant stay for all of our guests, and I apologize for the inconveniences you encountered.Regarding the noise disturbances, please know that we strive to maintain a peaceful environment at our property. Had our front desk been made aware of the noise issues, we would have been more than happy to address the guests causing the disturbance. Without notification, it is challenging for us to manage these situations effectively. If you had brought it to our attention and the noise continued, please accept our sincerest apologies for not resolving it to your satisfaction.We have also taken note of your comments on cleanliness and maintenance. I assure you that we are addressing these matters with our team to ensure that they do not recur. Your feedback on our furnishings and lighting is also appreciated, and we will consider these areas for future improvements.I apologize that your experience with us has impacted your view of Expedia. It is always our intention to make every guest’s stay a positive one, regardless of how they booked. Please know we are taking your feedback seriously as we work to improve our standards.Thank you again, and I hope you may consider staying with us in the future to experience the improvements we are making.
by A verified traveler from Cape.coral
Posted 30 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Driftwood, Hotel Management
Thank you for your positive review, join us again in the future.
by A verified traveler
Posted 24 Oct 2024
I stay here alot. It's my home away from home for work. Staff is very friendly and helpful, nice clean rooms, on the beach with a pool. Plenty to do within walking distance. The only thing I don't really care for are the mattresses. In my opinion, they are not very comfy. But all around decent place for the price.
Comment from Hotel Management
24 Oct 2024 by Driftwood, Hotel Management
Thank you so much for your continued loyalty and for considering our hotel your home away from home! We truly appreciate your kind words about our friendly staff, clean rooms, and convenient location by the beach. It's always a pleasure to welcome you back.I’m sorry to hear that the mattresses have not been as comfortable as you would like. Guest comfort is a top priority, and I will be looking into this with our team to explore potential improvements in that area. Your feedback is incredibly valuable as we strive to make your experience even better.We look forward to your next stay and always appreciate your insights on how we can enhance your experience!
by A verified traveler
Posted 23 Oct 2024
This was one of the most terrible properties I have ever stayed at. My original reservation was cancelled at the nearby Hilton resort apparently due to Hurricane Milton the day of me arriving in Daytona. Expedia booked this reservation last minute. The room was awful. The bed was in disarray as if someone just slept in it and it wasn’t clean. There were leaks and stains all over the roof. The bathroom toilet would not flush and would back up. The bathroom tub and sink were awfully dirty also there was an awful smell in the room . The front desk clerk was no were to be found. Never again would I ever stay at this location.
Comment from Hotel Management
24 Oct 2024 by Driftwood, Hotel Management
Thank you for taking the time to share your feedback. I want to sincerely apologize for the unfortunate experience you had during your recent stay. I understand how disappointing it must have been, especially given the last-minute booking and the issues you encountered in your room.I deeply regret that the cleanliness and condition of your room fell far below our standards. Please know that the situation you described is not typical of our property, and I will personally ensure that our housekeeping and maintenance teams address these concerns immediately.Additionally, I understand your frustration with the lack of assistance at the front desk. This is not the level of service we strive to provide, and I will be following up with the team to ensure this does not happen again.As you mentioned, we are still undergoing repairs in many of our rooms due to significant damage from Hurricane Milton. While we are working hard to restore the property, this is no excuse for the issues you faced, and I apologize for any inconvenience this may have caused during your stay.We truly value your business and hope you will give us another opportunity to provide you with the exceptional service and comfort you deserve.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Driftwood, Hotel Management
Thank you for your review and please join us again in the future!
by A verified traveler
Posted 20 Oct 2024
Used wash cloth on shower curtain
Sticky floor
Bed was very comfortable
Needs an update all around.
Comment from Hotel Management
24 Oct 2024 by Driftwood, Hotel Management
Thank you for sharing your feedback with us. I sincerely apologize for the cleanliness issues you encountered, such as the used washcloth on the shower curtain and the sticky floor. This is certainly not the standard we aim to maintain, and I will be addressing these concerns with our housekeeping team to ensure such oversights are corrected moving forward.On a positive note, I’m glad to hear that you found the bed comfortable. Rest is an essential part of any stay, and I’m happy we could provide that.We hope to welcome you back in the future and provide a stay that meets your expectations in every way.
by A verified traveler
Posted 12 Oct 2024
There was nothing good about this place. No one should stay here. Its not taken care of at all. I have never stayed in a worse place. We were trying to escape from Milton, it was the only place I could find that had a room. Now I know why.. We were suppose to stay Wednesday to Saturday and we left Thursday. I could not spend 1 more hour in that place. It was safer driving home then staying there. Driftwood should use my refund for the days I didnt stay to fix the broken window in that room. I didnt sleep i minute worrying that something would blow right into the room. I could go on and on but why, just dont stay in that disguising motel.
Comment from Hotel Management
16 Oct 2024 by Driftwood, Hotel Management
Thank you for taking the time to share your experience. I sincerely apologize that your stay did not meet your expectations. At Driftwood, guest comfort and safety are our top priorities, and I regret that we fell short during your visit.During your stay, our area was impacted by a hurricane, which likely contributed to some of the issues you encountered. We did have all guests sign liability forms, explaining the possibility of leaks and other weather-related challenges, as our beachfront location makes us more susceptible to such conditions. That being said, I completely understand your frustration, and I’m sorry that you felt uncomfortable and unsafe in your room.I assure you that we are addressing the concerns raised and will look into the condition of the room, especially the window you mentioned, as guest feedback is crucial to us in making improvements. I regret that the weather and these issues negatively affected your experience, and I would welcome the opportunity to make it right should you consider giving us another chance in the future.
