Ratings based on 1,594 Verified Reviews
3.5 Room cleanliness
3.3 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Joliet
Posted 14 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Hotel Manager, Hotel Management
Dear Thomas,Thank you for your stay and the three stars. From an improvement point of view, we look for specific comments about what you liked and not. You will have a better experience next time.Sincerely,Hotel Manager.
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Hotel Manager, Hotel Management
Dear Brittany,Thanks for the stay and your appreciation with a five-star rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely,Hotel Manager
by A verified traveler
Posted 22 Nov 2024
I didn’t like anything about my stay. I paid for a king suite with oceanfront. I got a standard
Room with an ocean view. They didn’t have any oceanfront rooms so I felt scammed. To make matters worse the WIFI was non-existent. The Indian guy at the front desk had poor customer service. Only thing good about the property is the cleaniliness of the rooms
Comment from Hotel Management
23 Nov 2024 by Hotel Manager, Hotel Management
Dear Nequane,My apologies for the issues you experienced during your stay and for any inconvenience this may have caused. We are committed to providing quality service and take guest feedback seriously. Our team will certainly look into the issues you mentioned and take corrective measures to ensure that similar issues do not occur in the future. We hope you will give us another chance to prove the quality of our services and provide you with the best possible experience.Sincerely, Hotel Manager
by A verified traveler
Posted 11 Nov 2024
Nice oceanfront property... Nice pool and great prices
Comment from Hotel Management
12 Nov 2024 by Hotel Manager, Hotel Management
Dear Heather,Thanks for the stay. The positive feedback from you is very much encouraging.Providing great hospitality is our goal and something we take great pride in. We are looking forward to serving you in the future.Sincerely,Hotel Manager.
by A verified traveler
Posted 10 Nov 2024
Very kid friendly but would recommend adding a sign for the hotel. Easy to miss hotel if you not careful. Need bigger parking area
Comment from Hotel Management
12 Nov 2024 by Hotel Manager, Hotel Management
Dear Anna,Thank you for the stay, positive feedback and appreciating the hotel.We are very happy to hear that and privileged to have you as a guest.We look forward to welcoming you again.Regards,Hotel Manager.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Hotel Manager, Hotel Management
Hello Robert,Thank you for staying with us. It's wonderful to see five-star reviews. I hope you had a good time during your stay. Our team is highly excited by the remark. It is an honor to host visitors like you. I eagerly await your next visit.Sincerely,Hotel Manager
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Hotel Manager, Hotel Management
Dear Kelli,A hearty thanks for your stay and the five-star rating. We feel blessed to have you as our guest, and we value your business for choosing us. Our team assures you of the best of our services at all times.Sincerely,Hotel Manager
by A verified traveler from Louisville
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Hotel Manager, Hotel Management
Dear Karen,Thank you for your stay and the three stars. From an improvement point of view, we look for specific comments about what you liked and not. You will have a better experience next time.Sincerely,Hotel Manager.
by A verified traveler from Louisville
Posted 7 Oct 2024
A basic place to stay, fit my needs.
Comment from Hotel Management
8 Oct 2024 by Hotel Manager, Hotel Management
Dear Karen,Thank you for the stay and the positive comments.It is nice to know that you had a satisfactory experience.It is a privilege for us to have guests like you.We are looking forward to your next visit.Sincerely,Hotel Manager.
by A verified traveler
Posted 23 Sep 2024 on Hotels
Great staff. Very clean,comfortable beds,
Comment from Hotel Management
23 Sep 2024 by Hotel Manager, Hotel Management
Hello Sarah,Thank you for your stay and the ten stars.Hope you had a nice stay and liked our hospitality.From an improvement point of view, we look for specific experience sharing.You will have a better experience next time.Sincerely,Hotel Manager.
