Ratings based on 560 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
4 star staff in a 3 star hotel
Posted 2 Jul 2024 on HotelsThe staff was very friendly and helpful. The only complaints i have is that this hotel dosent look or feel like a 4 star hotel. The staff and the service and attention they gave were 4 star but the hotel is maybe a 3 star.
Comment from Hotel Management
8 Aug 2024 by Kevin - Deputy Manager, Hotel Management
Dear Anaïs,Thank you for your kind words about our staff. We are pleased to hear that their friendliness and helpfulness made a positive impression during your stay.We are, however, concerned to learn that you felt our hotel did not meet the expectations of a 4-star establishment. We strive to maintain our facilities to the highest standards and would appreciate more details about the specific aspects that led to your impression. This feedback will help us identify areas for improvement and ensure that we meet our guests' expectations more effectively.Thank you again for your comments, and we hope to have the opportunity to welcome you back and provide you with a more satisfactory experience.Best regards,KevinAssistant Manager
by A verified traveler
Posted 18 Jun 2024 on Hotels
Comment from Hotel Management
20 Jun 2024 by Kevin - Deputy Manager, Hotel Management
Dear Liam,Thank you for sharing your experience with us, and we're delighted that your stay went well overall. We would like to hear more about what could have made your experience even better. Your feedback is valuable to help us continuously improve our services and better meet your expectations. Thank you once again for your feedback, and we hope to have the pleasure of welcoming you again soon.Best regards,
by A verified traveler
Great Hotel, shame about the guests!
Posted 25 May 2024 on HotelsThe stay at the hotel was good. However there was a coach trip from Germany and some of those guests were very rude which affected our visit. It was a great shame. The hotel staff did a great job in trying to handle them.,
Comment from Hotel Management
6 Jun 2024 by Kevin - Deputy Manager, Hotel Management
Dear Raymond,Thank you for taking the time to share your experience with us. We are pleased to hear that your stay at our hotel was good and that our staff did a great job in trying to handle the situation.We are sincerely sorry to learn that your visit was affected by the behavior of other guests. While we strive to provide a pleasant and comfortable environment for all our guests, unfortunately, we cannot always anticipate the actions of others.Please rest assured that our team is constantly working to manage such situations and maintain a positive atmosphere for everyone. We appreciate your understanding and hope that this experience does not deter you from visiting us again in the future.Thank you once again for your feedback.Best regards,Kevin
by A verified traveler
Posted 30 Apr 2024 on Hotels
Comment from Hotel Management
3 May 2024 by Kevin - Deputy Manager, Hotel Management
Dear Hilary,Thank you for your rate, we are thrilled that you enjoyed your stay with us.We look forward to welcome you again,Regards,Kevin
by A verified traveler
Posted 22 Oct 2023 on Hotels
by A verified traveler
Posted 2 Oct 2023 on Hotels
by A verified traveler
Posted 21 Jun 2023
Old rooms and outdated facilities. AC did not work and had a terrible nights sleep. Completely over priced for what was received. Would not stay here again.
Comment from Hotel Management
15 Jul 2023 by Deputy Director, Hotel Management
Dear Justin,We are sorry that your experience did not meet your expectations. Be assured that we will take appropriate measures to improve our facilities.It is our hope that you will give us the opportunity to make better on a future stay,Regards.
by A verified traveler
Posted 1 Jan 2023
Perfect place to serve as a base to explore the Loire Valley. Friendly staff, clean rooms, nice restaurant in the hotel, beautiful area around the hotel.
Comment from Hotel Management
9 Jan 2023 by aurelien chable , Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 18 Sep 2022
The hotel is easy to access from motorway. It's very comfortable and quiet for a restful night.
Comment from Hotel Management
19 Sep 2022 by aurelien chable , Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Late summer sunspot
Posted 1 Sep 2022 on HotelsLovely woods round the hotel. We enjoyed using the pool and sunbathing
Comment from Hotel Management
2 Sep 2022 by aurelien chable , Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
