Ratings based on 987 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
The staff was nice. This area didn’t really have walking distance restaurants like the other side of I-drive. This hotel also has an old feel to it. It definitely needs a face lift. Over all 6/10
by A verified traveler
Posted 23 Nov 2024
The property was well maintained. The pool area was very clean. Towels always waiting.
by A verified traveler
Posted 19 Nov 2024
Staff is very friendly and helpful. Would definately stay here again.
by A verified traveler from jacksonville
Posted 17 Nov 2024
Very spacious and nice rooms. Quiet and very convenient location to parks and dinning. One of our favorite Hotels in Orlando...
by A verified traveler
Posted 15 Nov 2024
I am very surprised Expedia gaved this property a 4 star, that made me not to make any more reservations through Expedia.
by A verified traveler
Posted 14 Nov 2024
Great
by A verified traveler from Westlake
Posted 10 Nov 2024
by A verified traveler
Posted 8 Nov 2024
Friendly staff , great location
by A verified traveler
Posted 3 Nov 2024
We stayed at at westgate palace as a family of 4 for 6 Nights! This resort has the potential to be awesome, however, there are a few things holding it back! We loved the 2 bedrooms, two bathrooms, washer dryer, cleanliness and how quiet it was for the most part. The staff was always friendly and helpful. The drawbacks were the mattresses. We had a terribly uncomfortable, sunk in queen mattress and One terrible twin bed. The other twin mattress was obviously much newer and much comfier. We asked the front desk about switching rooms due to the mattresses being so awful and they did immediately switch our rooms which was great but the only thing better was the queen mattress. In the new room BOTH twin mattress’s were TERRIBLE! Honestly, they need to just throw all of the crappy, old, hard, sunk mattresses away and start over with new ones. The other issues were our keycards stopped working halfway through our stay so we couldn’t get in and had to have them reprogrammed. Kids were SCREAMING in the pool so loudly that we could hear them from our 7th floor room. Not relaxing! The bar and restaurant weren’t open our entire stay which we weren’t expecting. That was one of the selling points for us. Apparently they don’t open them unless it’s super busy so it felt like false advertising! . Saturday and Sunday morning at 7:20 am someone BLASTED music at the pool. It woke us all up from our sleep and we were exhausted from being at the parks late! Not sure what the deal was with that!
Comment from Hotel Management
6 Nov 2024 by Social Media Support , Hotel Management
Hi Haley!We’re truly sorry to hear that your stay didn’t meet your expectations, especially with the mattress quality, keycard issues, and disturbances near the pool. It’s disappointing to know that these factors impacted your experience, and we apologize for the inconvenience. We’re also sorry about the unexpected schedule of the bar and restaurant. We hope to have a future opportunity to restore your faith in Westgate Resorts! Best Wishes, Social Media Support
by A verified traveler
Posted 28 Oct 2024
There is no service at all we called a few time we needed tower never came also we asked to clean the room housekeeping never showed up
Comment from Hotel Management
29 Oct 2024 by Social Media Support , Hotel Management
Hi Sophiana! Thank you for staying at the Westgate Palace. We regret to hear that your stay was less than exceptional, please accept our apologies for any inconvenience you had to endure. We hope this does not deter you from staying with us again and that you will allow us another opportunity to impress you and exceed all your expectations. Best Wishes, Social Media Support
