Ratings based on 932 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Hard Rock Hotel at Universal Orlando, Hotel Management
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!
by A verified traveler
Posted 18 Nov 2024
This was our fourth time staying here and it has gone DOWN HILL. Booked rock royalty level and it was not worth it. Got to the hotel early and was told our room would be ready in “a few hours” so we swam for the afternoon. When we checked to see if our room was ready 3hrs later, we were met with the most rude staff who couldn’t answer a simple question. Finally got our room and card didn’t work. They made us wait HOURS. Our room was never cleaned during our entire visit which we felt was intentional because we expressed our frustration. TDLR save your money and stay anywhere else but hard rock.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Hard Rock Customer Service, Hotel Management
Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We look forward to welcoming you to the Hard Rock Hotel soon!
by A verified traveler
Posted 14 Nov 2024
Fantastic boat ride to the parks
Comment from Hotel Management
15 Nov 2024 by Hard Rock Hotel at Universal Orlando, Hotel Management
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Hard Rock Hotel at Universal Orlando, Hotel Management
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!
by A verified traveler from Doral
Posted 12 Nov 2024
Had a blast and I love that you can walk to the parks. We ate at The Palms and loved it.
Comment from Hotel Management
12 Nov 2024 by Hard Rock Customer Service, Hotel Management
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!
by A verified traveler
Posted 6 Nov 2024
I booked this property for early access to the parks, express passes and to stay in a hard rock hotel for the first time. The room was sold as suitable for a family of 5 (kids ages 10-12) there were only 2 double beds and we had to pay an extra $35 plus tax for a roll out bed on top of the room price and parking price. I wouldn’t stay there again in a hurry. The cost weighed out the experience
Comment from Hotel Management
8 Nov 2024 by Hard Rock Customer Service, Hotel Management
Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service, we pride ourselves in providing. I will be reviewing all of your comments with our management team as we are always looking for new and innovative ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.
by A verified traveler
Posted 5 Nov 2024
Although the rooms need updating the staff, service and common areas are great! Always live our stay here!
Comment from Hotel Management
6 Nov 2024 by Hard Rock Hotel at Universal Orlando, Hotel Management
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!
by A verified traveler
Posted 4 Nov 2024
Staff was excellent! Rooms very nice, clean and comfortable
Comment from Hotel Management
5 Nov 2024 by Hard Rock Hotel at Universal Orlando, Hotel Management
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Hard Rock Hotel at Universal Orlando, Hotel Management
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!
