Ratings based on 1,014 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
They had whole condo in the room. They had two queen bed, bathroom
Attached, sofa, big, refrigerator, microwave, kitchenette. Just too good....all for $89.00
Comment from Hotel Management
24 Nov 2024 by D/S, Hotel Management
We greatly appreciate your kind words and are delighted to hear that you enjoyed your stay at our hotel.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by FrontDesk SurestayPlusBWLBV, Hotel Management
Thanks for your feedback, We regret that your experience fell short of expectations
by A verified traveler
Posted 14 Nov 2024
Still under renovation. The unit was good but needs service. The bathroom sink was clogged, shower water was all Hot and the unit needs some lighting renewal, its a very dim unit. Overall, the service was good though, with daily room service.
Comment from Hotel Management
14 Nov 2024 by FrontDesk SurestayPlusBWLBV, Hotel Management
Thanks for staying with us, we appreciate your feedback! We appreciate your patience while we undergo an amazing transformation for your future enjoyment.
by A verified traveler from Kissimmee
Posted 10 Nov 2024
I have no complain! The hotel is in remodel and rooms still need to be changed, but they are clean and convenient. Staff are really super nice and helpful! Breakfast area was clean, assorted, and nice lady making sure everything was clean and full of items. From the front desk to service ladies I felt welcomed. Thanks Yamileth for your help! Definitely I would stayed again! 🤗
Comment from Hotel Management
10 Nov 2024 by D/S, Hotel Management
Dear Guest,Thank you so much for your kind words and understanding during our renovation period! We're delighted to hear that you found the rooms clean and convenient and that our staff made you feel welcomed. Yamileth and the entire team work hard to provide a warm and friendly experience for all our guests, and it’s wonderful to know that their efforts made a difference in your stay.We look forward to welcoming you back again soon and to showing you the improvements we’re making. Thank you for being part of our journey!Warm regards,
by A verified traveler
Posted 9 Nov 2024
WARMING BEFORE YOU STAY.Room are good but this hotel is currently under construction, the walls and elevator are dirty, the lobby is the only place that looks nice.
To make matters worst it seems it’s also a shelter homeless people walking in and out the hotel. Side doors were unlocked all week the fixed and lock on the weekends .
I had someone in the elevator with me that press the 4th floor then I pressed the 3 and the got off with me the next day a homeless looking men walking back and forth in the hallway, I told front desk and maintenance guy and they both were very dismissive with my concerns..
Go early (7am)to have breakfast they don’t refill unless you ask staff to bring u a piece of bread of yogurt, on top of that they roll their eyes. Knowing breakfast ends at 9:30 and by 8:30 everything is gone and staff is just standing around looking at guest .
NO CAMERAS ON PROPERTY EITHER..
will I return NO.
Comment from Hotel Management
10 Nov 2024 by D/S, Hotel Management
Thank you for taking the time to share your experience with us. I’m very sorry to hear that we did not meet your expectations and appreciate the opportunity to address your concerns.We are currently undergoing renovations to enhance the comfort and quality of our facilities. This information is indeed shared on our booking sites, but we understand that construction can impact your stay, and we’re working diligently to ensure it’s as minimally disruptive as possible.
by A verified traveler
Posted 8 Nov 2024
This property is still under renovations, with much work to be completed. Our room #344 was updated as well as the check in area and breakfast room. The hallways are Inn desperate need of repair and smell like mold. The ac near elevator filled with dust and mold spores on outside. The exterior side door is broken and held open by a rock- even at night! Safety?? The breakfast room is filled with boxes on 1 side with materials for renovations. There were sugar ants on the breakfast bar, tables were dirty- dusty, garbage cans needed to be cleaned of months of old spilled food. Our room #344 was overwhelming with the smell of fabuloso cleaning solution. There was blood on the curtains in living room area. Older refrigerator, no pans for cooking. Beds were sinking in like a taco- back and neck were a mess after 1 night. The final straw was our arrival home to discover bed bug bites all over my husband who slept on the pull out couch while it was closed as a couch. I wish I listened to the negative reviews due to the positive reviews - stay away until renovations completed.. probably February 2025 at earliest!!
Comment from Hotel Management
9 Nov 2024 by D/S, Hotel Management
Thank you for your detailed feedback. We're genuinely sorry to hear about your experience, as it’s certainly not up to the standards we strive to maintain. We’re actively working on our renovations, and your comments about cleanliness, room condition, and maintenance issues have been shared with our team to ensure they’re addressed.We apologize for the discomfort and inconvenience this caused, especially with the concerns about cleanliness and safety. Your experience is invaluable in helping us improve, and we hope to offer a much better stay in the future once renovations are completed.Thank you again for taking the time to share your insights.
by A verified traveler
Posted 7 Nov 2024
Delicious breakfast!!!
Comment from Hotel Management
7 Nov 2024 by D/S, Hotel Management
We appreciate your feedback and are delighted to know you enjoyed the breackfast. We hope to see you back again soon
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by D/S, Hotel Management
We appreciate your feedback and are delighted to know you enjoyed your stay with us. We hope to see you back again soon
by A verified traveler
Posted 28 Oct 2024
Nice and safe place, I would recommend.
Comment from Hotel Management
28 Oct 2024 by FrontDesk SurestayPlusBWLBV, Hotel Management
We appreciate your feedback and are delighted to know you enjoyed your stay with us. We hope to see you back again soon! Thank you so much!
by A verified traveler
Posted 23 Oct 2024
Hotel Room had roaches
Comment from Hotel Management
23 Oct 2024 by Front Desk, Hotel Management
We sincerely apologize for the inconveniences during your stay. We'll work hard to fix the issue you experienced.
