Ratings based on 989 Verified Reviews
3.3 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Sep 2024
by A verified traveler
Posted 17 Sep 2024
The room was not cleaned. They did not change the sheets, they did not add more cloths, they did not add soap or do any service to the room when we left.
Comment from Hotel Management
17 Sep 2024 by Suburban Studio, Hotel Management
Dear Eduardo,Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios International Drive.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.Sincerely,Laurent BenhaimGeneral ManagerSuburban Studios International Drive
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Suburban Studio, Hotel Management
Dear Alessandra, Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios International Drive. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, Laurent BenhaimGeneral ManagerSuburban Studios International Drive
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Suburban Studio, Hotel Management
Dear Gerson, Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios International Drive. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, Laurent BenhaimGeneral ManagerSuburban Studios International Drive
by A verified traveler
Posted 3 Sep 2024
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Comment from Hotel Management
4 Sep 2024 by Suburban Studio, Hotel Management
Dear Steven,Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios International Drive.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.Sincerely,Laurent BenhaimGeneral ManagerSuburban Studios International Drive
by A verified traveler
Posted 24 Aug 2024
The WiFi didn’t work and it was so loud
Comment from Hotel Management
25 Aug 2024 by Suburban Studio, Hotel Management
Dear Desi.Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios International Drive.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.Sincerely,Laurent BenhaimGeneral ManagerSuburban Studios International Drive4073131090
by A verified traveler
Posted 5 Aug 2024
Comment from Hotel Management
7 Aug 2024 by Suburban Studio, Hotel Management
Dear Francisco,Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios International Drive.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.Sincerely,Laurent Ben.General ManagerSuburban Studios International Drive
by A verified traveler
Posted 30 Jul 2024
The first night we get there we were all very tired and it was late. When checking in we had an annoying sales guy approach us trying to get us to sign up to do a 2 hour tour and they will give you a gift card or free stay at a hotel like sir please get out my way we are TIRED! Just annoyed me and my family to the max! So we sleep that night go to Aquatica the next day come back and realize our rooms have not been cleaned and we had no clean towels. I call the front desk and they tell me they clean every 6 days!! Like OMG just gross so every night we had to collect our dirty towels bring them to the office for new clean ones which means no tissue paper unless you walk down and ask for some which also means your family of 4 that eats everyday will have 5 days of trash piled up because your room isn’t being cleaned! I also went to the bathroom in the middle of the night and was greeted by 4 roaches DISGUSTING! Oh and on the day we leave they knock on the door and ask if we are checking out, ABSOLUTELY! Then minutes later there was another knock on the door to ask if we were leaving again and we said yes we are waiting on our Uber he then told us we can wait in the lobby!! Please if you are truly taking a vacation like my family do not book here or you will be cleaning up your own room! This place is gross! I definitely do not recommend!
Comment from Hotel Management
7 Aug 2024 by Suburban Studio, Hotel Management
Dear Kareisha,Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios International Drive.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.Sincerely,Laurent Ben.General ManagerSuburban Studios International Drive
by A verified traveler
Posted 26 Jul 2024
Comment from Hotel Management
22 Aug 2024 by Suburban Studio, Hotel Management
Dear Luis,Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios International Drive.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.Sincerely,Laurent BenhaimGeneral ManagerSuburban Studios International Drive
by A verified traveler
Posted 22 Jul 2024
Comment from Hotel Management
24 Jul 2024 by Suburban studio, Hotel Management
Dear Natasha,Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios International Drive.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.Sincerely,Laurent BenhaimGeneral ManagerSuburban Studios International Drive
