Ratings based on 486 Verified Reviews
2.1 Room cleanliness
2.5 Service & staff
2.5 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Staff at the front desk was friendly but the room looked nothing like the picture and was not clean at all.
Comment from Hotel Management
14 Nov 2024 by Jr, Hotel Management
We understand how frustrating this situation must have been for you. This is far from the standard we aim to provide, please know that we will share your feedback with our management team for immediate review and action. We prioritize the cleanliness and safety of our guests.
by A verified traveler
Posted 13 Nov 2024
This place was terrible. I understand the price was cheap but its not a bargain. We arrived at the property and took about 30 minutes to get helped. No one is at the front desk to help right away. You have to call and text to get some ones attention. Once we were helped we got to our room. The floor was dirty and the sheets were damp and didnt even seemed cleaned there was dirt and stuff in between them. My partner and i tried to make the best of the situation. We picked up cleaning supplies and cleaned the room for our stay. We came to found out there was cockroaches. They kept coming out of the applicances. Thats when we decided to get out of there we had to spent another 650 on another place for our week stay. They didnt make it right because all they want to do is give you another room that is just as bad. Only thing that would make it right is a refund wich they did not do. DO NOT STAY HERE. you will regret it.
Comment from Hotel Management
14 Nov 2024 by Jr, Hotel Management
Thank you for sharing your feedback. We regret that your experience did not meet your expectations. During your 6-day stay, we did not receive any feedback or concerns, but please know that we are always committed to promptly addressing any issues. Our front desk operates from 9 AM to 9 PM, and we also offer a guest service line that is available until 3 AM for any assistance you may need. We apologize again for any inconvenience caused, and we sincerely hope to have the opportunity to welcome you back in the future. Our goal is always to ensure a pleasant and comfortable stay for our guests.
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Jr, Hotel Management
Thank you for providing your feedback. We sincerely apologize for any inconvenience and would like to learn more about your experience. The safety and satisfaction of our guests are our highest priorities, and we are dedicated to enhancing our service. Please send us a direct message with more details, and we will do our best to address any concerns. We appreciate you staying with us.
by A verified traveler
Posted 24 Oct 2024
nothing
Comment from Hotel Management
25 Oct 2024 by Jr, Hotel Management
Thank you for your feedback, it means a lot to us. Thank you for staying with us.
by A verified traveler
Posted 21 Oct 2024
Peta checked me in and there were some challenges, but they were overcome.
I stayed here because pets were allowed with no additional fees, I did not read the reviews until after booking, the reviews were so bad, to be quite honest if it was a situation where I could get a refund, I would have gone elsewhere, All of the reviews were negative, from bugs, place being dirty, rude staff etc.
This is my honest opinion, Peta provided great customer service, she went above and beyond to ensure my stay was as good as could be,
Because I had heard so many negative things and since I could not have a refund, I decided to TOUGH it out. I took bug spray, sanitizer, my own pillow, blankets, towels etc, I sprayed every crevice and drawers etc. During my stay I saw no evidence of any roaches or bugs. The sheets were clean, and the bathroom and floors were clean.
The TV and internet worked; the area is very quiet.
Original fridge did not work but was quickly replaced.
Telephone is hardly answered you were asked to text but the text did not usually get you an immediate response.
Two tiles in wash basin area were broken and presented a hazard, there was a funny smell to the room but disappeared after I sprayed it with bug spray, who knew bug spray could make a room smell good (smile). The outside of the property is drab, behind the fence at the rear had thick overgrowth, at nights I was very alert.
A no-frills hotel but it worked for me, Peta is a gem, and I hope management recognizes this.
Comment from Hotel Management
21 Oct 2024 by Carl, Hotel Management
Thank you for sharing your honest feedback. We're glad to hear that Peta provided exceptional customer service and made your stay as comfortable as possible despite the challenges. We apologize for the issues you encountered, including the appearance of the property and the minor maintenance problems. Your concerns have been noted, and we’re committed to improving the guest experience. We appreciate your patience and understanding, and we’re thankful for your candid review. Your feedback helps us grow, and we hope to make future stays even better.
by A verified traveler
Posted 17 Oct 2024
Dirty
Comment from Hotel Management
17 Oct 2024 by Carl, Hotel Management
We’re sorry to hear about your disappointing experience. Your feedback is important to us, and we'd like to learn more about what went wrong so we can make it right. Please reach out to us directly so we can address your concerns. Thank you for sharing your thoughts.
by A verified traveler
Posted 11 Oct 2024
The picture on the website is nothing like what the rooms are like. The was no hot water to take a shower. It smelled moldy and of cigarettes. The sink drain did not have a stopper. No TV service unless you use Roku. If it was not an emergency for the hurricane I would not have stayed. The only positive was that they were pet friendly. The area is not very safe and not even sure if the pool area was available because of all the over grown weeds.
Comment from Hotel Management
11 Oct 2024 by Carl, Hotel Management
Thank you for your feedback. We're sorry to hear the room didn't meet your expectations and for the issues you experienced with the hot water, smell, and other concerns. We appreciate your comment about our pet-friendly policy and will address the problems you've mentioned. Your input is valuable, and we will work to improve the experience.
by A verified traveler
Posted 5 Oct 2024
Okay
Comment from Hotel Management
5 Oct 2024 by Carl, Hotel Management
Thank you for your feedback and the 3-star rating! We appreciate your input and would love to know how we can improve your experience for next time. If you have any suggestions, please feel free to share!
by A verified traveler
Posted 5 Sep 2024
Needs a lot of work! I would never recommend to anyone.
Comment from Hotel Management
5 Sep 2024 by Carl, Hotel Management
Hi Arthur, thank you for taking the time to share your feedback. I'm truly sorry to hear that your stay did not meet your expectations, and I apologize for any inconvenience you experienced. We take all feedback seriously and are committed to improving. Could you please share more details about what went wrong so we can address the issues and make necessary improvements? Your experience matters to us, and we'd like to make things right. Thank you again for your honesty, and we hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 22 Jul 2024
Very outsated, front desk had some big box installed in the corner that was air-conditioning receptionist chair only.
Everything looked old and repairs done unprofessionally
Comment from Hotel Management
22 Jul 2024 by Jr, Hotel Management
We appreciate your feedback and value your insights. Improving our services is our ongoing commitment, and your comments are crucial in this process. We will carefully review your feedback to enhance our services. The safety and satisfaction of our guests are paramount, and we address any concerns promptly. Thank you for staying with us and for your valuable feedback.
