Ratings based on 2,374 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Guest Services, Hotel Management
Thank you for your rating. We look forward to your return visit!
by A verified traveler
Posted 22 Nov 2024
Helpful staff
Comment from Hotel Management
23 Nov 2024 by Thiago Alonso - Front Desk Supervisor, Hotel Management
Thank you for your feedback, is very important for us!
by A verified traveler
Posted 21 Nov 2024
We stayed at this hotel a few times when we visit Disney. Easy to get around and lots of dining close to the hotel. They now charge for parking at this hotel around $25 a night so keep that in mind while planning your booking.
Comment from Hotel Management
21 Nov 2024 by Guest Services, Hotel Management
Dear Valued Guest,Thanks for your fantastic review! We are delighted you had a nice visit and enjoyed our friendly service. Thanks for taking a moment to share your thoughts. We look forward to your return visit!
by A verified traveler
Posted 20 Nov 2024
Clean, modern, safe, friendly hotel
Breakfast basic, cold pool, high charge for parking, not in walking distance to restaurants and stores
Comment from Hotel Management
21 Nov 2024 by Guest Services, Hotel Management
Dear Valued Guest,Thanks for your fantastic review! We are delighted you had a nice visit and enjoyed our friendly service. Thanks for taking a moment to share your thoughts. We look forward to your return visit!
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Guest Services, Hotel Management
Thank you for your rating. We look forward to your return visit!
by A verified traveler
Posted 20 Nov 2024
Comfy beds but not easy to walk to dining nearby
Comment from Hotel Management
20 Nov 2024 by Guest Services, Hotel Management
Dear Valued Guest,Thank you for your review. Thanks for sharing your thoughts. We look forward to your return visit!
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Thiago Alonso - Front Desk Supervisor, Hotel Management
Thank you for taking the time to share your feedback. We're happy to know you enjoyed your stay and would love to hear any suggestions on how we can make your next visit a 5 out of 5!
by A verified traveler from Lemont
Posted 19 Nov 2024
The showers in the hotel did not provide hot water; there was only a brief moment when hot water came through. Additionally, the handheld shower was in very poor condition.
We had small kids and there was no hand bar soap in the bathroom. The hotel management provided after several requests.
Not near to Disney-they claim 10 minutes in the site but it's actually 20-25 mins drive.
Comment from Hotel Management
20 Nov 2024 by Thiago Alonso - Front Desk Supervisor, Hotel Management
Thank you for taking the time to share your experience. I sincerely apologize for the challenges you faced during your stay, including the issues with the hot water, the handheld shower condition and the bar soap in your bathroom take more time to receive. These are not the standards we strive to maintain, and I regret that we fell short.Regarding our location, while driving times can vary due to traffic, we understand your frustration and will ensure our listings accurately reflect travel times to popular destinations.Your feedback has been shared with the appropriate teams, and we are working to address these concerns promptly. We hope you'll consider giving us another chance to provide the high-quality stay you deserve.
by A verified traveler
Posted 18 Nov 2024
Great property and very clean. Nice rooms . Amazing breakfast!!! Included in the price . Be careful that parking is separated from hotel booking ( $26 dollars the night)
Comment from Hotel Management
19 Nov 2024 by Thiago Alonso - Front Desk Supervisor, Hotel Management
Thank you for your review! We’re thrilled to hear you enjoyed the cleanliness, spacious rooms, and our amazing breakfast. Your kind words mean a lot to us.We understand that the separate parking fee can be surprising, and we aim to provide clear information about it during the booking process. We appreciate your feedback and hope to welcome you back soon!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Thiago Alonso - Front Desk Supervisor, Hotel Management
Thank you for your perfect rating! We’re thrilled to know you had an excellent stay with us.Looking forward to your next visit!
