Ratings based on 1,029 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Nice
by A verified traveler from Panama City
Posted 20 Nov 2024
The front desk and dining room staff (at breakfast) were excellent.
Room clean. All good 👍
Thanks
Comment from Hotel Management
20 Nov 2024 by Shayla, Hotel Management
Thank you for your kind words, We're so glad to hear that you enjoyed your stay and that our staff provided excellent service.We hope to have the pleasure of hosting you again in the future.
by A verified traveler
Posted 18 Nov 2024
Great room and staff were so nice. The breakfast was disappointing though
Comment from Hotel Management
18 Nov 2024 by Shayla, Hotel Management
Thank you for your feedback! We're glad you enjoyed your room and the staff. We apologize that the breakfast didn't meet your expectations. We'll use your feedback to improve our breakfast offerings.
by A verified traveler from Edmonton
Posted 15 Nov 2024
The property was completely different from the pictures displayed. It smelled of rust, mold, stale cigarettes and smoke.
The atmosphere felt and looked unsafe, and the sheets were damp.
It was the worst experience I have ever had. You could not pay me $100kto stay there!
Comment from Hotel Management
15 Nov 2024 by Shayla, Hotel Management
We sincerely apologize for the extremely negative experience you had at our hotel. We understand how disappointing and frustrating it must have been to encounter such conditions.We take your feedback very seriously and are committed to addressing these issues immediately. We will investigate the discrepancies between the online photos and the actual property, as well as the cleanliness and maintenance issues you described.We are truly sorry for the discomfort and distress this experience has caused. We will take the necessary steps to prevent similar situations from occurring in the future.We appreciate your feedback and hope that you will give us another opportunity to provide you with a positive experience
by A verified traveler
Posted 13 Nov 2024
Hallway smells, found cockroaches in our room.
Comment from Hotel Management
14 Nov 2024 by Shayla, Hotel Management
We sincerely apologize for the unpleasant experience you had during your stay. We understand how disappointing it must have been to encounter such issues.We take guest feedback very seriously and are committed to addressing these concerns. We will investigate the issues with the hallway smell and the cockroach infestation and take immediate action to rectify the situation.We appreciate you bringing these matters to our attention. We hope you will give us another opportunity to provide you with a more positive experience in the future.
by A verified traveler
Posted 13 Nov 2024
When I booked this hotel it said there was a shuttle bus to the airport. I asked at check in and was told that the hotel had been sold in September and no longer had a shuttle. So a cab from the airport cost me $22 dollars and then another cab in the morning $25. I could’ve stayed at a much nicer hotel for that $47 . One that had a shuttle! The woman at the front desk acted like she didn’t know how to call a cab so I called it myself. Also are room key never worked. We told them several times and each time they recoded it and said they were undergoing renovations. On the morning of our flight, we had breakfast and went back up to our room to get our luggage. I called a cab and then we couldn’t get in our room yet again. I went down to the desk and she recoded the keys yet again. Back up in the elevator and back down the long hallway. Still didn’t work. Down to desk agin. Repeat process again. Finally I asked for SOMEONE to open the door. She told me that the maintenance man would be in shortly. I told her that I had a flight to catch and someone needed to open the door NOW. If you are having this big of a problem with your door locks, perhaps renovate those first. It was very frustrating and irritating to deal with this before flying for 23 hours. Needless to say, I will not be staying here again.
Comment from Hotel Management
14 Nov 2024 by Shayla, Hotel Management
We sincerely apologize for the significant inconvenience and frustration you experienced during your stay. We understand that the lack of shuttle service, issues with the room keys, and the overall experience were far below your expectations.We take your feedback very seriously and are committed to addressing these issues. We will investigate the reasons behind the shuttle service discontinuation and the recurring problems with the room keys. We will also take steps to improve our communication with guests regarding such changes and to ensure a smoother check-in and check-out process.We apologize for any inconvenience caused by the staff's inability to efficiently resolve the room key issue. We will address this internally to improve our staff's training and response time.We hope you will give us another opportunity to provide you with a more satisfactory stay in the future.
by A verified traveler
Posted 12 Nov 2024
Bathrooms could use some work but the rooms are very spacious and the front desk was quick and easy. Lots of food options nearby
Comment from Hotel Management
12 Nov 2024 by Shayla, Hotel Management
Thank you for your feedback we hope to welcome you back to Sonesta Essential Orlando.
by A verified traveler
Posted 11 Nov 2024
Everything was fine. It was good for a one night stay over.
Comment from Hotel Management
12 Nov 2024 by Shayla, Hotel Management
Thank you for your review! We appreciate your feedback. We are always working to improve our facilities, and we will definitely take your comments into consideration. We are glad you enjoyed your stay and hope to see you again soon!
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Shayla, Hotel Management
Thank you for your feedback and we hope to welcome you back soon.
by A verified traveler
Posted 10 Nov 2024
Even though the hotel is obviously under renovation the photos online were quite deceptive and the room was unsatisfactory and the water in the shower was extremely cold and the door key cards were a constant issue.
Comment from Hotel Management
11 Nov 2024 by Shayla, Hotel Management
We apologize for the inconvenience you experienced during your stay. We understand that ongoing renovations can sometimes impact the guest experience.We are committed to providing a comfortable stay for all our guests. We will investigate the issue with the shower water temperature and the key cards to prevent future occurrences.Thank you for your feedback. We appreciate you bringing these issues to our attention.
