Ratings based on 1,210 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Great!!!
Comment from Hotel Management
24 Nov 2024 by Migna, Hotel Management
Thank you for staying with us! We do appreciate you taking the time to provide us with feedback.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Migna, Hotel Management
Thank you for staying with us! We do appreciate you taking the time to provide us with feedback. We glad you enjoyed your stay.
by A verified traveler
Posted 22 Nov 2024
Convenient parking. Good location. Property showing signs of age but clean.
Comment from Hotel Management
22 Nov 2024 by Migna, Hotel Management
Thank you for staying with us! We do appreciate you taking the time to provide us with feedback. We glad you enjoyed your stay.
by A verified traveler from Miami Gardens
Posted 21 Nov 2024
I like the hotel. The room was clean, and big. It’s in a good location, near different restaurants and thematic parks.
Comment from Hotel Management
21 Nov 2024 by Migna, Hotel Management
Thank you for staying with us! We do appreciate you taking the time to provide us with feedback. We glad you enjoyed your stay.
by A verified traveler from Hollywood
Posted 19 Nov 2024
They missing the elevator very important for someone with wheelchair.although they arranged the ground floor room next day because they were fully booked first day but they should think about to do something for those people.
Comment from Hotel Management
21 Nov 2024 by General Manager, Hotel Management
Dear Mohammad,Thank you for your review. We're truly sorry to hear about the inconvenience you experienced during your stay. Please know that we will address your comments with our staff to ensure our lack of an elevator is more clearly communicated in the future. We appreciate you bringing this to our attention and we hope to welcome you back for a more seamless stay.Sincerely,Julie G.General Manager
by A verified traveler
Posted 19 Nov 2024
Check in was quick and easy. We were able to get a late checkout . Our room was very clean. The only issue I had was there was no oven mitt or pot holder to remove the baking sheet from the oven. The exterior was a little dated but I understand it is being updated in the near future.
Comment from Hotel Management
20 Nov 2024 by Guest Relations, Hotel Management
Dear Eileen,Thank you for your feedback! We're glad to hear that check-in was smooth and that you enjoyed the cleanliness of your room. We apologize for the inconvenience with the lack of oven mitts or a pot holder, and we appreciate you bringing this to our attention. We look forward to welcoming you back!Sincerely,Julie G.General Manager
by A verified traveler
Posted 18 Nov 2024
Everything was good except the bed was not comfortable its time for a new mattress and carpet needs to be clean it’s very dirty you can see all the stains on it
Comment from Hotel Management
20 Nov 2024 by Guest Relations, Hotel Management
Dear Hillary,Thank you for staying with us at Sonesta ES Suites Orlando – Lake Buena Vista and for offering your feedback. We are pleased to hear you had a good stay overall, but we regret that the mattress and carpet in your room did not measure up to what you expected. We hope you will give us another opportunity to exceed your expectations the next time you are in Orlando!Sincerely, Julie G.General Manager
by A verified traveler from jacksonville
Posted 15 Nov 2024
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Comment from Hotel Management
15 Nov 2024 by Migna, Hotel Management
Thank you for staying with us! We do appreciate you taking the time to provide us with feedback. We glad you enjoyed your stay.
by A verified traveler
Posted 14 Nov 2024
The property needs an exterior uplift. Perhaps new paint to make look updated. Everything else was fine with me and my family. Thanks
Comment from Hotel Management
15 Nov 2024 by Migna, Hotel Management
Thank you for staying with us! We apologize for any inconvenience during your stay. This has been mentioned to management, and we hope you enjoyed your stay in Orlando!
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Migna, Hotel Management
Thank you for staying with us! We apologize for any inconvenience during your stay ,we hope you enjoyed your stay in Orlando!
