Ratings based on 20 Verified Reviews
3.3 Room cleanliness
3.3 Service & staff
4.1 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Apr 2023
Needs major updating. We travel a lot and have stayed in many of these type of homes. The beds were the worst we ever had, the couches were terribly stained and so beaten up you couldn't sit on it. Every game in the game room was broken. We got the house dirty and spent a hour just cleaning the oven. There were no extra bath towels and no pool towels at all. We had to buy towels because we did not have enough. ACO management was horrible and did nothing to help. We have stayed in solterra 5 times previously and never had a bad house. stay away !!
Comment from Hotel Management
26 Apr 2023 by Ronald, Hotel Management
Dear PeterThank you for taking the time to share your feedback regarding your recent stay at one of our properties. I'm truly sorry to hear that your experience didn't meet your expectations, and I appreciate you bringing these issues to our attention.I understand how disappointing it must have been to find the house in such a condition, especially given your previous positive experiences at Solterra. Please know that we take your comments seriously and will address these concerns with ACO management and our housekeeping team to ensure improvements are made.Best regards,Ronald
by A verified traveler
Weekend getaway
Posted 6 Sep 2022 on HotelsGood and quiet location. Resort and our pool in the house is all we needwd to enjoy a weekend getaway. Very secured place , starting with gate entrance.
Comment from Hotel Management
20 Sep 2022 by Bella Bermudez l ACO Guest Experience, Hotel Management
Dear Rafael, thank you for sharing your experience with us. It was a pleasure having you.Best Regards
by A verified traveler
Posted 28 Oct 2021
Rented this home and planned to use the full kitchen however pans were RUSTED. Not dafe to cook on. The house was dirty, garbage left in the front of the home on the ground, ketchup smeared on the curtains leading to pool. Dirt smeared on walls, stains all over the couches. The pool and hot tub were also filthy and not even circulating water. There was only 1 functioning television in the home which was horrible considering we had 2 families staying here with various ages. Reached out to the management office many times during my stay and nothing was resolved. The home was supposed to include some basics like laundry detergent. Dish detergent a sponge and paper towels. None of this provided. Do not book here, you will regret it.
by A verified traveler
Posted 12 Oct 2021
Good location close to parks
by A verified traveler
Posted 27 Sep 2021
Solterra Resort is a nice home, but if its owned by any ACO RESERVATIONS, DO NOT, I REPEAT, DO NOT STAY HERE...We walked in to an usantized filthy house etc...ACO Communication sucks, they never pick up the phone, nor addressed the situation!!!
To top it off, they charged me for damages and filthyness from the previous group that stayed there, which means they didnt clean the house at ALL!! We reported the issues with emails and pictures...
by A verified traveler
Posted 5 Sep 2021
by A verified traveler
Posted 1 Jun 2021
The condominium is nice, the lazy river and condominium pool are excellent. The house did not have a good cleaning and needs more attention, the house is a bit abandoned.
by A verified traveler
Posted 21 Dec 2020
Very clean, very close to the parks, TVs were wifi ready with Netflix, Disney plus, etc for easy connection amd tv for the kids.
by A verified traveler
Posted 24 Jun 2020
Community pool was fantastic. Lazy river and slide was great. House condition was extremely worn and disappointing compared to expectations. Communication was lacking.
by A verified traveler
Posted 31 Mar 2020
