Ratings based on 14 Verified Reviews
3.7 Room cleanliness
4.3 Service & staff
2.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 20 Nov 2024
Great
by A verified traveler
Posted 1 Nov 2024
Staff was great very clean and quiet
Comment from Hotel Management
6 Nov 2024 by Kumar, Hotel Management
Thank you for your kind words! We’re glad you enjoyed the clean and quiet atmosphere and our attentive staff. We hope to welcome you back soon!
by A verified traveler
Posted 1 Nov 2024
Clean rooms
Comment from Hotel Management
6 Nov 2024 by Kumar, Hotel Management
Thank you! We’re glad you enjoyed our clean rooms!
by A verified traveler
Posted 15 Oct 2024
It’s a very budget friendly option and perfect if you’re looking for a quiet and well-priced place. The rooms are basic but clean and comfortable. Plus, it’s pet-friendly, which was a huge bonus for us.
Comment from Hotel Management
15 Oct 2024 by Kumar, Hotel Management
Thank you for your kind review! We aim to provide a quiet, budget-friendly stay, and we’re happy it met your expectations. Hope to welcome you back soon!
by A verified traveler
Posted 10 Oct 2024
The staff was very friendly. It’s a dog friendly hotel. They were very kind. They didn’t mind. My dog is a Rottweiler very sweet Rottweiler, but still a Rottweiler. Most people won’t take them they took care of us during the hurricane. Can’t thank them enough
Comment from Hotel Management
11 Oct 2024 by Kumar, Hotel Management
Thank you for your kind review! We’re glad our team could make you and your sweet Rottweiler feel welcome, especially during such a challenging time. It was our pleasure to take care of you, and we hope to see you both again soon!
by A verified traveler
Posted 8 Sep 2024
The room was clean, comfortable, and had everything I needed for a relaxing stay. The staff was friendly and welcoming, making the check-in process easy and smooth. The location is convenient, close to shops and restaurants. Overall, it was a nice, affordable option, and I would definitely recommend it for anyone looking for a quiet and comfortable place to stay.
Comment from Hotel Management
9 Sep 2024 by Sam, Hotel Management
Thank you for your wonderful review! We’re thrilled to hear that you had a clean, comfortable, and relaxing stay with us. Our team takes pride in providing a welcoming experience, and we’re glad the location and amenities met your needs. We truly appreciate your recommendation and look forward to hosting you again soon!
by A verified traveler
Posted 20 Aug 2024
The workers were nice and answered any questions I had. The only issue is the room was dirty, The tub looked nasty as crap. The towels left in the room had black stains in them. The toilet seat was yellow .. this a gas station in the hood toilet, and the blankets on the bed felt so dirty I bought one just to throw over it and sleep for the night. The next morning, somebody had left food in the garbage ( can foods and bags of food looked like they were kicked out ) anyways , THE WORKER WHO WERE ON DUTY WERE GOING THROUGH IT AND TAKING STUFF TO THEIR CARS !!!! it was definitely not something I would want my guest to see considering they don’t use gloves when
cleaning room ( seen it with my own eyes)
Comment from Hotel Management
9 Sep 2024 by Sam, Hotel Management
Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. This is not the standard we strive to uphold, and we are addressing these concerns with our staff immediately. Your experience is important to us, and we will work diligently to prevent this from happening again.
by A verified traveler
Posted 15 Aug 2024
I recently had an amazing stay at Serena Inn in Clermont. The room was super comfy, and the staff were the sweetest. They were always there to help, making sure I had a great time. I’d highly recommend Serena Inn to anyone looking for a cozy and welcoming place to stay in Kissimmee.
Comment from Hotel Management
9 Sep 2024 by Sam, Hotel Management
Thank you for your kind words! We’re thrilled to hear you had an amazing stay and found our staff helpful and welcoming. We appreciate your recommendation and hope to welcome you back to Serena Inn soon!
by A verified traveler
Posted 12 Jul 2024 on Hotels
Comment from Hotel Management
9 Sep 2024 by Sam, Hotel Management
Thank you for taking the time to review.
