Ratings based on 1,050 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Dec 2024
Had some challenges as well
Comment from Hotel Management
20 Dec 2024 by Cristina, Hotel Management
Thank you for taking the time to share your feedback about your recent experience at Residence Inn Orlando LBV. We appreciate you bringing this to our attention.
by A verified traveler
Posted 20 Dec 2024
SI EL HOTEL ESTABA EN RECONSTRUCCION EN DICHAS AREAS NO SE DEBIAN ASIGNAR HUESPEDES. LAS HABITACIONES ESTUVIERON MALAS, CON OLORES ESPANTOSOS, SIN FUNCIONAR EL MICROONDAS, LAVAPLATOS. LA SUITE SE INUNDÓ PAR MAL ACOPLADAS LAS ISNTALACIONES. UNA MALA EXPERIENCIA
Comment from Hotel Management
20 Dec 2024 by Cristina, Hotel Management
Thank you for taking the time to share your feedback about your recent experience at Residence Inn Orlando LBV. On behalf of our entire staff, please accept our sincere apology for the unpleasant experience you had at our property. We appreciate you bringing this to our attention.
by A verified traveler
Posted 18 Dec 2024
Esta en remodelación, sucio, la habitación olía a animal muerto, no tienen personal, l limpieza es malísima y no te atienden, pedí aspiradora 3 veces y nunca llegaron, esta la persona de recepción y no hay más personal que te ayude con maletas ni ningún otro requerikiento. Solo funcionaba 1 elevador h estaba en área de remodelación, viejo y el área sucia, daba incluso un poco de miedo
Comment from Hotel Management
19 Dec 2024 by Cristina, Hotel Management
Thank you for taking the time to share your feedback about your recent experience at Residence Inn Orlando LBV. On behalf of our entire staff, please accept our sincere apology for the unpleasant experience you had at our property. We appreciate you bringing this to our attention.
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
19 Dec 2024 by Cristina, Hotel Management
Thank you for taking the time to share your feedback about your recent experience at Residence Inn Orlando LBV. On behalf of our entire staff, please accept our sincere apology for the unpleasant experience you had at our property. We appreciate you bringing this to our attention.
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Cristina, Hotel Management
Thank you for taking the time in completing this survey. We appreciate your feedback!
by A verified traveler
Posted 8 Dec 2024
The service at the front desk was poor. There was supposed to be transportation to Epcot. The van did not show up. The front desk person did not offer to help. The breakfast was not adequate..... poor insulation in the room.could hear the traffic noise.
Comment from Hotel Management
8 Dec 2024 by Cristina, Hotel Management
Thank you for taking the time to share your feedback about your recent experience at Residence Inn Orlando LBV. On behalf of our entire staff, please accept our sincere apology for the unpleasant experience you had at our property.
by A verified traveler
Posted 8 Dec 2024
Excellent location, service and cleanliness
Comment from Hotel Management
8 Dec 2024 by Cristina, Hotel Management
Dear Daylin, Thank you so much for the excellent score and for choosing our Residence Inn. We are thrilled to know how much you enjoyed your visit. I hope that if your travels bring you back to the area that you will consider giving us another opportunity to welcome you once more.
by A verified traveler
Posted 26 Nov 2024
Room was clean and well kept, not a free parking
Comment from Hotel Management
27 Nov 2024 by Cristina, Hotel Management
Dear Alexandre, Thank you so much for the excellent score and for choosing our Residence Inn. I hope that if your travels bring you back to the area that you will consider giving us another opportunity to welcome you once more.
by A verified traveler
Posted 25 Nov 2024
Hotel is under renovation. Room was nice but super cold. The heater did not work.
Comment from Hotel Management
25 Nov 2024 by Cristina, Hotel Management
Thank you for taking the time to share your feedback about your recent experience at Residence Inn Orlando LBV. On behalf of our entire staff, please accept our sincere apology for the unpleasant experience you had at our property. We appreciate you bringing this to our attention.
by A verified traveler
Posted 23 Nov 2024
Our GPS said "We arrived at our destination". But it took 30 minutes to find hotel (by accident). It was dark and all signs were OFF.
Hidden fee of $27 for parking, Not disclosed on Expedia's Total cost page. Parking QR code system didn't work even with staff's help. But the app/hotel threatened an $80 DMV fine if not paid. We think we eventually were able to pay through the app but cannot get a receipt to prove it.
The breakfest buffet was terrible. we arrived an hour before it closed. Juices and coffee were empty and not refilled. Fruit flavored yogurt wasn't refilled. Eggs were cold. We've had way better breakfasts at hotels that cost half as much.
Bathtub leaked continuasly. Could not shut off. Had to place a towel under faucet so we could sleep
Room was clean. Morning desk was very helpful, Concierge was good.
Would not recommend this hotel to anyone.
Comment from Hotel Management
24 Nov 2024 by Cristina, Hotel Management
Thank you for taking the time to share your feedback about your recent experience at Residence Inn Orlando LBV. On behalf of our entire staff, please accept our sincere apology for the unpleasant experience you had at our property. We appreciate you bringing this to our attention.
