Ratings based on 987 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2024
comfortable stay
Comment from Hotel Management
15 Oct 2024 by Red Roof Team, Hotel Management
We're pleased you found our hotel's location to your liking. Our goal is to offer convenience and comfort to all our guests, making their travels as smooth as possible
by A verified traveler
Posted 16 Sep 2024
by A verified traveler
Posted 3 Sep 2024
We got in late on Saturday. When I got to the room the door wasn’t even shut, turns out the door has to be slammed shut, I was not strong enough to get it to latch so we had to keep our suitcase in front of the door all night. Went to take a shower no towels at all and lobby was closed. Got into bed and it was damp and smelled of chlorine. Noticed there was a leak in the ceiling dripping on the dresser and the bed. By then it was already midnight so I just put a plate there to help - it didn’t- because of that and the ac in the room just kept shutting off I’d have to get up to turn it on never getting lower than 78 and not staying on for longer than an hour. By the morning I was ready to go. I went to check out and they front desk lady just said okay got you - didn’t ask for a name or room number- didn’t type anything in the computer. So I called and asked them to check they said they couldn’t check me out of the room because it was done through a third party site. Okay so went through Expedia who was great but the hotel said to call back the next day at 8am to talk to someone who could handle this. Mind you all I wanted was to check out and make sure I wasn’t being charged for a second night, We had to spend extra money to move hotels due to medical conditions. It took 8 calls being on hold for 6-5 mins at a time ( which isn’t long if there was a problem) but I wasn’t even asking for a refund though I shouldn’t have to pay a damn dime. Just to be told yes I was checked out
Comment from Hotel Management
3 Sep 2024 by Shawna GM, Hotel Management
We apologize for any inconvenience caused by the room features during your stay. We value your feedback and are looking into making necessary upgrades to ensure a more comfortable and satisfying experience for all our guests
by A verified traveler from Tampa
Posted 2 Sep 2024
Pool not open during holiday weekend. Electronic keys not working.
Comment from Hotel Management
3 Sep 2024 by Red Roof Team, Hotel Management
We appreciate your suggestions regarding our amenities. Your input is invaluable as we look to enhance our guest experience. Please look forward to improvements in the near future
by A verified traveler
Posted 15 Aug 2024
You have to sign a waiver about not leaving your children in room unattended lest they will initiate a call to Children and Family Servixes.
Comment from Hotel Management
16 Aug 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Kimberly,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Orlando South - Florida Mall. We're very sorry you were unhappy with our child's policy. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,SaneshaRed Roof Management RediResponse Specialist
by A verified traveler
Awful
Posted 5 Aug 2024 on HotelsThe room was very spacious and pretty clean.But the dog walk had not been maintained. We stepped in poop with in 5 minutes of arriving. And the parking lot was so small a vehicle could not turn around. The guests I saw there were unkept. We couldn't even stay the entire night-we left and lost our money. An awful experience. The front desk woman had incredible customer service abilities. Some other business needs to hire that woman.
Comment from Hotel Management
6 Aug 2024 by Shawna Miller, Hotel Management
On behalf of our entire staff at the Red Roof Inn Orlando -South we apologize for the concerns you shared about your experience at this hotel. I have addressed the conditions of your room with our housekeeping and maintenance staff to ensure all guests rooms are up to Red Roof Inn standards.
by A verified traveler
Posted 30 Jul 2024
All was terrible
Comment from Hotel Management
31 Jul 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Pablo,Thank you for taking the time to tell us about your stay at the RED ROOF INN ORLANDO SOUTH - FLORIDA MALL. I was saddened to see you mention that your experience was terrible. This is truly regrettable. In the future, please consider adding additional comments to your survey to let us know where we can improve our customer experience. Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Loved it!
Posted 23 Jul 2024 on HotelsExcellent location!
Comment from Hotel Management
25 Jul 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Elizabeth,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF INN ORLANDO SOUTH - FLORIDA MALL. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our excellent location. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 22 Jul 2024
It could have been a little better cleaning up stairs.
Comment from Hotel Management
24 Jul 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Yolanda,Thank you for taking the time to tell us about your stay at the RED ROOF INN ORLANDO SOUTH - FLORIDA MALL. We appreciate your 4/5 score. Your feedback is important to Red Roof and we’ll take your comments about improving the cleaning into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 27 Jun 2024
They need better hotel keys because the walking back and fort is unreal
Comment from Hotel Management
29 Jun 2024 by Linton RediResponse Specialist, Hotel Management
Dear Tamika,Thank you for telling us about your recent visit at RED ROOF INN ORLANDO SOUTH - FLORIDA MALL. We value you as our guest and welcome your 4/5 score. However, you indicated that the issue with the key was less than ideal. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
