Ratings based on 133 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2024
Clean place and nice staff
Comment from Hotel Management
15 Dec 2024 by em, Hotel Management
Thank you for your feedback! We're delighted to hear that you found our place clean and our staff nice. We hope to welcome you back soon.Best regardsMai Hana
by A verified traveler
Posted 11 Dec 2024
Room service did not vacuum the floor.
Comment from Hotel Management
12 Dec 2024 by EM, Hotel Management
Dear Guest,Thank you for your feedback. We sincerely apologize for the oversight regarding the room service. Your comments are important to us, and we will address this issue with our housekeeping team to ensure it does not happen again. We hope to have the opportunity to serve you better in the future.Best regards,Mai Hana Reservations
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
2 Dec 2024 by EM, Hotel Management
Dear KomalThank you for taking the time to leave a review. We appreciate your feedback and are always striving to improve our services. If there are specific areas where you feel we could do better, please let us know. Your insights are invaluable to us.Best regardsMai Hana
by A verified traveler
Posted 28 Nov 2024
Staff super friendly great location and for the price its worth it
Comment from Hotel Management
29 Nov 2024 by BV, Hotel Management
THANKS for the AWESOME REVIEW.LOOKING forward to welcoming you back.
by A verified traveler from Rio grande
Posted 18 Nov 2024
good place close to everything
Comment from Hotel Management
19 Nov 2024 by em, Hotel Management
Thank you for sharing the review from guest Leeroy. It's great to hear that they found the place conveniently located. If there's anything else you'd like to discuss or need assistance with, feel free to let me know.Best regardsMai Hana
by A verified traveler
Posted 16 Nov 2024
They have to do something with the breakfast that they offer because every day the same thing the people who work in the breakfast are not friendly at all. They don’t know how to treat people. And one word, the breakfast is horrible
Comment from Hotel Management
19 Nov 2024 by em, Hotel Management
Thank you for sharing your feedback, Jesselyn. We sincerely apologize for your experience with our breakfast offerings and the service. Your comments are important to us, and we will address these issues promptly to ensure improvements. We hope to provide you with a better experience in the future.Best regardsMai Hana
by A verified traveler
Posted 11 Nov 2024
Great stay and very accommodating staff
Comment from Hotel Management
15 Nov 2024 by bv, Hotel Management
Thanks for your feedback; your feedback is very important to us. looking forward to welcoming you back.
by A verified traveler
Posted 4 Nov 2024
The room was not clean, the carpet was notably dirty. Breakfast is poor. Building conditions shows lack of maintain. They couldn’t give me the room I had paid for, initially they pretended to give me a worse room without paying the difference.
Comment from Hotel Management
4 Nov 2024 by em, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. I am truly sorry to hear about your experience during your stay. We strive to maintain high standards of cleanliness and service, and it seems we fell short in this instance. Please accept our sincerest apologies for the inconvenience caused by the room condition and breakfast quality. We are also sorry for the issue with your room reservation.Your comments have been shared with our team, and we are taking immediate steps to address these concerns to ensure they do not happen again. We value your feedback and hope to have the opportunity to welcome you back in the future for a more positive experience.Best regards
by A verified traveler
Posted 2 Nov 2024
Moldy smell in the room, coming from the bathroom. Cheap doors and windows that didn’t block out the sound of the nightclub next door. You could smell weed whenever we went outside. But, convenient location and cheap. Flooring and paint in the room seemed newer, but not very clean.
Comment from Hotel Management
4 Nov 2024 by BV, Hotel Management
Thanks for your feedback. We apologize for hotel been under your expectations. looking forward to welcoming you back .
by A verified traveler from Brownsville
Posted 27 Oct 2024
2nd te staying here, asked for early check in, small charge was grateful and even was told we could eat breakfast.
So close to everything, clean rooms, comfy beds!
Comment from Hotel Management
30 Oct 2024 by bv, Hotel Management
Thanks for your amazing review . looking forward to welcoming you back soon.
