Ratings based on 7,327 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Jun 2024
It was all wonderful! & clean!
by A verified traveler
Posted 26 Jun 2024
For the location it was too quiet and kinda boring for a kid friendly resort in Orlando. It was clean and good proximity to local shopping. The pool was quite not much entertainment for the kids. Wouldn’t stay there again.
by A verified traveler
Posted 25 Jun 2024
Comment from Hotel Management
26 Jun 2024 by Catalina A, Hotel Management
Dear Kerry Lynn,Thank you for sharing your feedback with us. We regret to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we would like to understand more about your concerns.If you could please contact us directly at your convenience, we would appreciate the opportunity to discuss your stay in more detail and address any issues you encountered. Your insights are valuable to us as we strive to improve our services.We hope to have the opportunity to better serve you in the future.Best regards,
by A verified traveler
Posted 25 Jun 2024
The property is beautiful, safe and close to shopping, plus restaurants. The cleaniness of our room was a different story. It was dusty, old and scratched up furniture. Many things in our room didn't work. Maintenance was called.
Comment from Hotel Management
26 Jun 2024 by Catalina A, Hotel Management
Dear Leslie,Thank you for taking the time to provide your feedback. We're delighted to hear that you appreciated our property's beauty, safety, and convenient location near shopping and restaurants.However, we apologize for the cleanliness issues and the condition of your room furniture. Your comments about the maintenance issues have been noted, and we are addressing them with our team to ensure improvements are made promptly.We value your input as it helps us to enhance our guest experience. If there is anything else you would like to share or if you have any further concerns, please feel free to contact us directly.We appreciate your understanding and hope to welcome you back for a more enjoyable stay in the future.
by A verified traveler
Posted 25 Jun 2024
The rooms on the property need major updating and maintenance. Balcony was in deplorable condition. Management not much help nor seemed to care.
Comment from Hotel Management
26 Jun 2024 by Catalina A, Hotel Management
Dear Katie,Thank you for sharing your feedback with us. We apologize for the condition of the rooms and balcony during your stay. We take your comments seriously and will use them to improve our maintenance and customer service efforts moving forward.We strive to provide a comfortable and enjoyable experience for all our guests, and your input helps us to better understand where we need to focus our attention.If you would like to discuss your experience further or have any additional feedback, please feel free to reach out to us directly. We value your insights and hope to have the opportunity to welcome you back under improved circumstances.Best regards,
by A verified traveler from HAYWARD
Posted 25 Jun 2024
Easy access to nearby community shops and restaurants
Comment from Hotel Management
25 Jun 2024 by Catalina A, Hotel Management
Dear Rudolpho,Thank you for taking the time to share your feedback on Expedia. We're delighted to hear that you found our location convenient for accessing nearby community shops and restaurants. We hope you had an enjoyable experience exploring the area.If there's anything specific we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon!
by A verified traveler
Posted 25 Jun 2024
Like the swimming pool. They do need to get more parking spaces.
Comment from Hotel Management
25 Jun 2024 by Catalina A, Hotel Management
Dear Nathan,Thank you for your review and for choosing to stay with us. We're glad to hear you enjoyed our swimming pool!We appreciate your feedback about the parking spaces and will certainly take it into consideration as we continue to improve our facilities.We look forward to welcoming you back soon!
by A verified traveler
Posted 24 Jun 2024
Nice place in a great location. Big and spacious for families. Clean and comfortable too.
Comment from Hotel Management
25 Jun 2024 by Catalina A, Hotel Management
Dear Tim,Thank you for your wonderful review! We are delighted to hear that you enjoyed our location and found our place spacious, clean, and comfortable for your family.We look forward to welcoming you back for another great stay!
by A verified traveler from Revere
Posted 24 Jun 2024
The property is fantastic! Highly recommend
Comment from Hotel Management
25 Jun 2024 by Catalina A, Hotel Management
Dear Adriana,Thank you so much for your wonderful review! We're delighted to hear that you found our property fantastic and highly recommend it. Your kind words mean a lot to us.We look forward to welcoming you back soon!
by A verified traveler
Posted 24 Jun 2024
Excellent customer service
Comment from Hotel Management
25 Jun 2024 by Catalina A, Hotel Management
Dear Viacheslav,Thank you for your fantastic review! We are thrilled to hear that you had an excellent experience with our customer service.We look forward to welcoming you back soon!
