Ratings based on 8,057 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Old facilities. Smells old. Other than that, pretty good. Fireworks view, it on the side of the balcony, not in the fronts. The fireworks blocked by the suit beside you.
Comment from Hotel Management
21 Nov 2024 by Lake Buena Vista Resort Guest Services Team, Hotel Management
First and foremost, I hope this email finds you well, and thank you very much for staying with us. Your review and feedback are extremely valuable as it helps us improve; we apologize for any inconvenience experienced during your stay. Your comments and concerns will be share with our management team.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Lake Buena Vista Resort Guest Services Team, Hotel Management
Thank you very much for staying with us; your feedback is extremely valuable to us. We are looking forward to your next visit.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Lake Buena Vista Resort Guest Services Team, Hotel Management
Thank you very much for staying with us; your feedback is extremely valuable to us. We are looking forward to your next visit.
by A verified traveler
Posted 20 Nov 2024
Pirate pool was super fun for the kids but not heated as stated, hot tubs were watm though. The food there is less grill and more microwave, but for a snack and a drink is a nice option. The location was fantastic for parks (10 min) airport (20min) grocery was walkable but not great - about 15 minutes dragging kids and definitely not accessibility friendly as you have to climb over barriers and walk along an unlit uneven grassy highway ditch. Definitely did not feel safe but needed some groceries for a 6 night stay. The suite was very dated and felt dirty (carpet and furniture) but bedding and towels were fine and the spaces were dusted and tidy (kitchen and bathrooms clean) the jacuzzi was amazing, really appreciated that. The fireworks view is not worth it for that purpose (too far away) but might be quieter and more private than the pool view and shopping area. The kitchen is fully functional and the washer dryer great when you have a young family and are trying to manage so much stuff packing light. Unfortunately the dryer ate the straps to shreds off an expensive jumpsuit I brought which really sucked. Dont dry anything with open ended straps/strings. The dryer has a deep groove behind the lint trap, I dug out a handful of past guests garment scraps. A really pleasant suprise was the free shuttle service to parks. The spa is really expensive comparatively but was a special treat and very relaxing and professional lovely women.
Comment from Hotel Management
21 Nov 2024 by Lake Buena Vista Resort Guest Services Team, Hotel Management
First and foremost, I hope this email finds you well, and thank you very much for staying with us. Your review and feedback are extremely valuable as it helps us improve; we apologize for any inconvenience experienced during your stay. Your comments and concerns will be share with our management team.
by A verified traveler
Posted 20 Nov 2024
Fantastic 2-night stay! The room was spotless, staff was incredibly friendly, and the amenities were top-notch. Perfect location and excellent service. Highly recommend for a relaxing getaway!
The place is amazing, definitely stay here again.
Comment from Hotel Management
21 Nov 2024 by Lake Buena Vista Resort Guest Services Team, Hotel Management
Thank you very much for your review; your feedback is extremely valuable to us; we are pleased to read that you had enjoyed your stay. We are looking forward to your next visit.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Lake Buena Vista Resort Guest Services Team, Hotel Management
Thank you very much for staying with us; your feedback is extremely valuable to us. We are looking forward to your next visit.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Lake Buena Vista Resort Guest Services Team, Hotel Management
Thank you very much for staying with us; your feedback is extremely valuable to us. We are looking forward to your next visit.
by A verified traveler from Mason City
Posted 19 Nov 2024
I love this resort, always clean and friendly!
Comment from Hotel Management
19 Nov 2024 by Lake Buena Vista Resort Guest Services Team, Hotel Management
Thank you very much for your review; your feedback is extremely valuable to us; we are pleased to read that you had enjoyed your stay. We are looking forward to your next visit.
by A verified traveler
Posted 18 Nov 2024
My family and I enjoyed our sray very much! Pirate ship was pretty cool! Legoland is a hour drive, disney and Universal is like 25 minutes. Beautiful place.
Comment from Hotel Management
19 Nov 2024 by Lake Buena Vista Resort Guest Services Team, Hotel Management
Thank you very much for your review; your feedback is extremely valuable to us; we are pleased to read that you had enjoyed your stay. We are looking forward to your next visit.
by A verified traveler
Posted 17 Nov 2024
The resort also has time share so they push a gift card for you to attend a time share seminar and they are persistent. We were not interested. The information sheet was not accurate, the pizza hut express closes at 12am and info sheet states 1am, website says 12am. They should update hours on info sheets given to guests. The rooms are fully equipped but furniture is worn down and outdated. We were in building 5 and to get into builsing with key cards , the readers dont work properly, many guests reported this. You wouls be there 3 to 5 minutes to get into building, before reader worked. Breakfast by pool is very limited and only one person working. Staff at front desk was efficient and welcoming.
Comment from Hotel Management
18 Nov 2024 by Lake Buena Vista Resort Guest Services Team, Hotel Management
First and foremost, I hope this email finds you well, and thank you very much for staying with us. Your review and feedback are extremely valuable as it helps us improve; we apologize for any inconvenience experienced during your stay. Your comments and concerns will be share with our management team.
