Ratings based on 987 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
Very nice property, good service.
by A verified traveler
Posted 3 Dec 2024
Was a wonderful experience
Comment from Hotel Management
4 Dec 2024 by General Manager, Hotel Management
Dear Benjamin, We are grateful for your generous rating. At JW Marriott Orlando, Grande Lakes, we strive to create a serene haven that elevates your stay to the extraordinary. It was our pleasure to have provided you with personalized and distinctly elevated service. We look forward to your return to provide even more captivating experiences tailored just for you.Best Regards,Karen Lopez,Front Office Manager
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Front Office Manager, Hotel Management
Dear Seham, We thank you for rating your stay. Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. We hope you will revisit so we can extend the exceptional hospitality we are known for providing. Best Regards, Karen Lopez, Front Office Manager
by A verified traveler from CAPE CORAL
Posted 21 Nov 2024
Friendly staff
Comment from Hotel Management
22 Nov 2024 by Front Office Manager, Hotel Management
Dear Marti, Hearing about your exceptional experience with our staff brings us great joy. We pride ourselves on our attentive and caring team, and your feedback affirms our commitment to hospitality. JW Marriott Orlando, Grande Lakes, looks forward to your return for another extraordinary stay. Best Regards, Karen Lopez, Front Office Manager
by A verified traveler
Posted 20 Nov 2024
The property was very clean, there were a diverse range of restaurants and the pool and accommodations was great
Comment from Hotel Management
21 Nov 2024 by Front Office Manager, Hotel Management
Dear Bridget, We are delighted you enjoyed every aspect of your stay at JW Marriott Orlando, Grande Lakes, most notably the location and comfortable accommodations. It is our hope to always provide a serene and fulfilling experience to each and every guest. Thank you for your wonderful rating, and we look forward to welcoming you back soon.Best Regards,Karen LopezFront Office Manager
by A verified traveler
Posted 12 Nov 2024
Very clean
Comment from Hotel Management
12 Nov 2024 by Front Office Manager, Hotel Management
Dear Barbara, Maintaining a spotless and comfortable space is a top priority for us, and our housekeeping team takes great pride in their work. They will be thrilled to hear your feedback! Your support is truly appreciated, and we can't wait to provide you with another outstanding stay in the future here at JW Marriott Orlando, Grande Lakes. Best Regards, Karen Lopez, Front Office Manager
by A verified traveler
Posted 8 Nov 2024
Beautiful property...nice waterpark
Comment from Hotel Management
9 Nov 2024 by Front Office Manager, Hotel Management
Dear Jon, Thank you for being our guest and for writing such a generous review. We are delighted that our warm and thoughtful associates took great care of you and that our elevated accommodations exceeded your expectations. Our new Grande Lakes Water Park is the perfect oasis, and we are glad that this added to your memorable stay. We hope that your wonderful experience will bring you back to enjoy more of what we have to offer. Thank you again for choosing JW Marriott Orlando, Grande Lakes. Best Regards, Karen Lopez, Front Office Manager
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Front Office Manager, Hotel Management
Dear Romie, Thank you for your high rating and for choosing to stay with us. We are delighted to know we could contribute to a moment of tranquility and well-being during your travels. Your satisfaction is our greatest reward. We look forward to welcoming you back to JW Marriott Orlando, Grande Lakes, for another exceptional and revitalizing experience. Best Regards, Karen Lopez, Front Office Manager
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Front Office Manager, Hotel Management
Dear Christopher, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at JW Marriott Orlando, Grande Lakes. Thanks for choosing us for your time in Orlando; we hope to see you again soon. Best Regards, Karen Lopez, Front Office Manager
by A verified traveler
Posted 28 Oct 2024
I was here for a conference and needed a copy of my hotel bill, which they assured me would be emailed to me (I am a Bonvoy member) it was never sent. After literally 6 phone calls trying to speak to a person, I went to the website and tried to download. It did not work. I tried on 2 different browsers, still nothing. finally went through their endless automated menu and got a person. Let's see if the invoice actually gets to me...Overall, I find the "Folio" system antiquated. Invest in modern technology please...
Comment from Hotel Management
30 Oct 2024 by Front Office Manager, Hotel Management
Dear Mary, We sincerely apologize for not meeting your expectations during your recent visit. We are thankful for your feedback, and we will use it to improve our guest experience. We hope to have another chance to provide you with the enriching experience you deserve. Thank you for choosing us, and we wish you all the best with your travels. Best Regards, Karen Lopez, Front Office Manager
