Ratings based on 981 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Hotel Manager, Hotel Management
We appreciate you taking the time to offer feedback regarding your recent stay! We value your business and your review helps us in perfecting our quality of service.Thank you!
by A verified traveler
Posted 1 Nov 2024
Room was not up to Hilton Standards.
Comment from Hotel Management
1 Nov 2024 by Rosetta, Hotel Management
We appreciated your business and feedback.
by A verified traveler
Posted 28 Oct 2024
The only thing that was a negative mark is that housekeeping is every other day and not everyday
Comment from Hotel Management
1 Nov 2024 by HOTEL MANAGER , Hotel Management
We appreciate you taking the time to offer feedback regarding your recent stay! We value your business and your review helps us in perfecting our quality of service.Thank you!
by A verified traveler
Posted 15 Oct 2024
They put us in a room on the 6th floor at the check in we already noticed brown spots on the ceiling and during the hurricane the ceiling started to a leak. Then they put us on the 5th floor to a different room and that was also leaking above the window. The water was falling on my face. When I called the front desk the General manager of the hotel Vasek McMiller has threatened us to kick us out of the hotel and call the police on us. I have read previous reviews of this hotel, and it wasn’t his first time to do it. And it’s completely illegal. Evicting guests during such a critical time could expose them to dangerous weather conditions, making it a severe liability issue for the hotel.
This guys should be a Waffle House GM but definitely not for a Hilton Hotel. This unfortunately was the end of the line for my visits w Hilton. So disappointing and scary that this bullying behavior is tolerated by corporate. Terrible experience!!!!!
Comment from Hotel Management
16 Oct 2024 by Elsie, Hotel Management
We appreciate the feedback and apologize for the inconvenience this caused during your stay. We will pass this information along to our Management team
by A verified traveler
Posted 6 Oct 2024
The hotel is in a great location and very convenient. However, the property is old and rundown. We had two rooms. One smelled bad and the other room, the bathroom flooded using the shower. The furniture was dirty, and the covering was made of plastic material. Many areas in the hotels reeked of pot smoke. Is was disgusting! I would not recommend this property at all.
Comment from Hotel Management
9 Oct 2024 by Elsie, Hotel Management
We appreciate the feedback and apologize for the inconvenience this may have caused during your stay
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Elsie, Hotel Management
We appreciate the feedback and hope to see you again soon
by A verified traveler
Posted 1 Oct 2024
Couches were dirty. Staff was doing their best.
Comment from Hotel Management
2 Oct 2024 by Elsie, Hotel Management
We appreciate the feedback and apologize for the inconvenience this may have caused during your stay
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Elsie, Hotel Management
We appreciate the feedback and hope to see you again soon!
by A verified traveler from Chaguanas
Posted 25 Sep 2024
My family and I spent 23 nights at this hotel. We stayed in a 2 bedrooms accessible suites. We are very pleased and satisfied with the amenities and facilities offered by the very friendly and courteous staff. The breakfast was extraordinary and delicious. There were a variety of dishes to choose from the buffet. However the choices remained the same throughout our stay. The front desk staff were really generous and goes beyond call to fulfill their duties. I would especially liked to thank one such person who goes far beyond call to fulfill her duties. That person is Ms.Rosetta Kimraj. I would like to express my sincere appreciation to her for her kindness, generosity and helpfulness shown to us during our 23 nights stay. I would definitely recommend her for promotion. My family and I would choose this hotel again in the future.
Thanks again
Neesha Bachoo and Family
Comment from Hotel Management
25 Sep 2024 by Elsie, Hotel Management
We appreciate the feedback and hope to see you again soon!
by A verified traveler
Posted 22 Sep 2024
Breakfast was the bees knees
Comment from Hotel Management
23 Sep 2024 by Hotel Manager , Hotel Management
We appreciate you taking the time to offer feedback regarding your recent stay! We value your business and your review helps us in perfecting our quality of service.Thank you!
