Ratings based on 976 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Very nice clean hotel! The staff were very friendly & pleasant. Breakfast was bountiful. I’d recommend staying here. Close to lots of amusement activity & restaurants!
Comment from Hotel Management
2 Jan 2025 by Rosetta, Hotel Management
Thank you for your feed back.
by A verified traveler
Posted 30 Dec 2024
Hairs from previous guest in tub during check in
Tub completely clogged
Staff refused to clean
Soaps and tissue boxes empty during check in
Trash all over hall way during check in
Staff did not provide crib upon request
Staff refused to bring luggage trolly during check out
Comment from Hotel Management
1 Jan 2025 by Elsie, Hotel Management
We appreciate the feedback and apologize for the inconvenience this may have caused during your stay
by A verified traveler
Posted 30 Dec 2024
Conveniet location
Comment from Hotel Management
1 Jan 2025 by Elsie, Hotel Management
We appreciate the feedback
by A verified traveler
Posted 16 Dec 2024
This property is in a great central location for international drive, unfortunately it is very dated and sad looking, the suite had everything you needed but was so tired looking, bed was clean despite finding a hair on the sheets, cupboard were stained and fridge and oven doors dirty, we won’t stay here again!
Comment from Hotel Management
16 Dec 2024 by Hotel Manager , Hotel Management
We appreciate you taking the time to offer feedback regarding your recent stay! We value your business and your review helps us in perfecting our quality of service.Thank you
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Elsie, Hotel Management
We appreciate the feedback and hope to see you again soon
by A verified traveler
Posted 2 Dec 2024
Very friendly helpful staff, ideal location situated between the park still will lots to do near by
Comment from Hotel Management
2 Dec 2024 by Elsie, Hotel Management
We appreciate you taking the time to offer feedback regarding your recent stay! We value your business and your review helps us in perfecting our quality of service. Thank you!
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Hotel Manager, Hotel Management
We appreciate you taking the time to offer feedback regarding your recent stay! We value your business and your review helps us in perfecting our quality of service.Thank you!
by A verified traveler
Posted 1 Nov 2024
Room was not up to Hilton Standards.
Comment from Hotel Management
1 Nov 2024 by Rosetta, Hotel Management
We appreciated your business and feedback.
by A verified traveler
Posted 28 Oct 2024
The only thing that was a negative mark is that housekeeping is every other day and not everyday
Comment from Hotel Management
1 Nov 2024 by HOTEL MANAGER , Hotel Management
We appreciate you taking the time to offer feedback regarding your recent stay! We value your business and your review helps us in perfecting our quality of service.Thank you!
by A verified traveler
Posted 15 Oct 2024
They put us in a room on the 6th floor at the check in we already noticed brown spots on the ceiling and during the hurricane the ceiling started to a leak. Then they put us on the 5th floor to a different room and that was also leaking above the window. The water was falling on my face. When I called the front desk the General manager of the hotel Vasek McMiller has threatened us to kick us out of the hotel and call the police on us. I have read previous reviews of this hotel, and it wasn’t his first time to do it. And it’s completely illegal. Evicting guests during such a critical time could expose them to dangerous weather conditions, making it a severe liability issue for the hotel.
This guys should be a Waffle House GM but definitely not for a Hilton Hotel. This unfortunately was the end of the line for my visits w Hilton. So disappointing and scary that this bullying behavior is tolerated by corporate. Terrible experience!!!!!
Comment from Hotel Management
16 Oct 2024 by Elsie, Hotel Management
We appreciate the feedback and apologize for the inconvenience this caused during your stay. We will pass this information along to our Management team
