Ratings based on 982 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
Love th location and the room itslef
Comment from Hotel Management
9 Dec 2024 by Customer Service, Hotel Management
Catherine, we are thrilled you enjoyed your stay at Homewood Suites by Hilton Lake Buena Vista - Orlando. The team is pleased to know you appreciated both the location and your accommodation. We hope to welcome you back soon!
by A verified traveler
Posted 8 Dec 2024
Rooms are the normal suites this location seems older than others I’ve used. Booked on accident and won’t book again. Breakfast was poor only eggs and some random protein not a ton of options. They make you pay for self parking which I’ve never has at any other location. Then you have to scan an app to pay for it which is a hassle. Staff at front was rarely there and the store section is small.
Comment from Hotel Management
9 Dec 2024 by Customer Service, Hotel Management
Forrest, appreciation is shown for your detailed feedback. The hotel team is committed to providing a diverse breakfast selection, along with a smooth parking process, and values your insight on these aspects. The team is attentive to reception coverage to ensure operations run smoothly, and your observations will be conveyed for improvement. Your comments are valuable for future enhancements.
by A verified traveler
Posted 8 Dec 2024
Clean facilities
Comment from Hotel Management
9 Dec 2024 by Customer Service, Hotel Management
Corazon, it’s wonderful to hear you had a great time at Homewood Suites by Hilton Lake Buena Vista - Orlando. We’re glad you appreciated our clean facilities and look forward to welcoming you back.
by A verified traveler
Posted 4 Dec 2024
Everything is good
Comment from Hotel Management
5 Dec 2024 by Customer Service, Hotel Management
Anton, it’s wonderful to hear you had a great time at Homewood Suites by Hilton Lake Buena Vista - Orlando. We look forward to welcoming you back in the future!
by A verified traveler
Posted 2 Dec 2024
This was my third stay at this hotel, and overall, it remains a clean, modern, and convenient choice. It’s located near plenty of dining options and only a 20-minute drive from the Disney Parks.
However, I would have rated it 5 stars if it hadn’t been for a frustrating issue with the breakfast hours. We missed breakfast by just a few minutes because of a misleading notice. After returning to the hotel from a special Disney event around 1 AM on Wednesday, we saw a printed message in the lobby stating breakfast was served from 7 AM to 10 AM.
The next morning, we arrived at 9:35 AM, only to find breakfast had already ended. The message in the lobby was still up, showing 10 AM as the end time, but the receptionist pointed out a different sign on the wall indicating breakfast ends at 9:30 AM on weekdays.
We were puzzled by the discrepancy, especially since the printed note in the lobby was more prominent and visible when we returned late from the park. Unfortunately, there was no apology or offer to make it right. To make matters worse, when we checked out, the misleading notice was still up in the lobby, potentially confusing more guests.
It’s a shame, because everything else about the stay was great, but this mix-up was disappointing.
Comment from Hotel Management
3 Dec 2024 by Customer Service, Hotel Management
Renata, we are delighted you continue to choose Homewood Suites by Hilton Lake Buena Vista - Orlando for your stays and appreciate your feedback. The location's convenience and modern feel appear to suit your needs well. As for the breakfast hours confusion, the team will ensure clarity for future guest experiences. We're excited for the opportunity to welcome you again on your next visit.
by A verified traveler
Posted 2 Dec 2024
Nice property.
Comment from Hotel Management
2 Dec 2024 by Customer Service, Hotel Management
Thomas, thank you for staying with us at Homewood Suites by Hilton Lake Buena Vista - Orlando. We’re delighted you enjoyed the property. We hope to welcome you back soon for another visit.
by A verified traveler
Posted 30 Nov 2024
Can’t believe we had to pay for parking!!
Comment from Hotel Management
1 Dec 2024 by Customer Service, Hotel Management
Mike, thank you for staying with us at Homewood Suites by Hilton Lake Buena Vista - Orlando. We hope the rest of your visit was enjoyable and that you had a wonderful experience with us. We're looking forward to welcoming you back.
by A verified traveler
Posted 27 Nov 2024
Place is very welcoming
Building clean
Breakfast had many options
Comment from Hotel Management
27 Nov 2024 by Customer Service, Hotel Management
Jose, thank you for staying with us at Homewood Suites by Hilton Lake Buena Vista - Orlando. We’re delighted you found the place welcoming, appreciated the cleanliness, and enjoyed the variety at breakfast. We're looking forward to your next visit!Karina Fontanez NievesAssistant General Manager
by A verified traveler
Posted 25 Nov 2024
Nice place and worker.
Comment from Hotel Management
26 Nov 2024 by Customer Service, Hotel Management
Jorge, it’s wonderful to hear you had a great time at Homewood Suites by Hilton Lake Buena Vista - Orlando. The team is always dedicated to providing a pleasant experience. Thank you for staying with us.Karina Fontanez NievesAssistant General Manager
by A verified traveler
Posted 22 Nov 2024
I was very happy and comfortable staying at this hotel. It was very easy to find, easy to park and easily accessible to my room, close to DIsney Springs and the convention center and other points of interest, had a beautiful lake viewable from my room, my room was HUGE, and THEY had a decent free breakfast every morning. Only problem was that the hot water in my room wasn't working properly. It was lukewarm at best. I told the managers and the water was hot that night when I returned, but the next day it went back to being lukewarm. Besides that, everything was great!
Comment from Hotel Management
24 Nov 2024 by Customer Service, Hotel Management
Theron, thank you for staying with us at Homewood Suites by Hilton Lake Buena Vista - Orlando. It’s wonderful to hear you enjoyed the convenient location, spacious room, and lovely lake view. The team is pleased the breakfast met your expectations. We appreciate your patience regarding the water issue and are glad our team was able to promptly address it during your stay. We’re looking forward to having you back on your next visit to Orlando.
