Ratings based on 983 Verified Reviews
2.2 Room cleanliness
2.8 Service & staff
2.4 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
I could never check in and they didn't refund my money, I didn't fix my fault, there was no one at reception
by A verified traveler
Posted 11 Nov 2024
The room was smelling bad
Comment from Hotel Management
13 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Sahibullah,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ORLANDO - UCF AREA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied due to the odor of the room. It is our goal to provide a comfortable stay for all our guests, so I sincerely apologize for any inconvenience caused. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Emanuel, Thank you for taking a moment to leave a review. The staff at the HOMETOWNE STUDIOS ORLANDO - UCF AREA and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 8 Nov 2024
This is not a good family hotel. It is old and not well maintained. It is rusty and not very clean inside.
Comment from Hotel Management
10 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Diego,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS ORLANDO - UCF AREA. I am sorry that your experience did not meet your expectations due to the cleanliness and upkeep of our hotel. It is our goal to provide a clean and comfortable stay for all our guests, so I am disappointed to hear this was not achieved with you.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Management, Hotel Management
Hello,I am sorry to see we did not meet or exceed your expectations. Thank you for making us aware, we will share with our staff as to improve on our guest experience.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
3 Nov 2024 by Management, Hotel Management
Thank you for sharing your experience with us. We really appreciate your feedback and excited that you will be visiting with us again.
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Management, Hotel Management
We are sorry to hear your stay with us was not the best. We are working on some improvements and hope you will give us another try in the near future
by A verified traveler
Posted 21 Oct 2024
Dirty. Smells bad, dirty sheets and the most disgusting roaches.
Comment from Hotel Management
27 Oct 2024 by Management, Hotel Management
We are sorry to hear your stay with us was not the best. We are working on some improvements and hope you will give us another try in the near future
by A verified traveler
Posted 20 Oct 2024
I paid for a 2 bed(queen) and got 1 bed(double)) there was no TV in the room and no one did anything to rectify the situation!!!
Comment from Hotel Management
27 Oct 2024 by Management, Hotel Management
We are sorry to hear your stay with us was not the best. I can understand your frustration of not getting what you paid for. We deeply apologize for the inconvenience.
by A verified traveler
Posted 13 Oct 2024
I paid for a 2 queen bed RM. on day of check in they only had a 1 double bed RM for 3 people. when we did get there there was no pillows in the room and there was no shower curtain!!!!!
didn't get a price adjustment or an apology!!!
was very surprised, I stay here often and this was NOT their normal response!!!!!
Comment from Hotel Management
14 Oct 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Ivelis,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ORLANDO - UCF AREA. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with having no pillows, no shower curtain and all other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist
