Ratings based on 981 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
I was not happy with anything, horrible customer service, towels with hair in the room, no dish soap and broken blinds so you could look inside, I did not feel safe. I reported it and the response was not favorable.
Comment from Hotel Management
16 Dec 2024 by Home 1 suite, Hotel Management
Hello Aida , Thank you for your feed back. I apologize if you did not enjoy your stay with us. I will make sure to speak to the appropriate team to get these issues resolved.
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Alexis M., Hotel Management
Thank you for staying with us & we hope to see you return on your future stays. (:
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Home 1 suite, Hotel Management
Thank you for staying with us. We appreciate the feed back. Happy Holidays and hope to see you back soon.
by A verified traveler
Posted 26 Nov 2024
Cleanliness of the room. Room space.
Comment from Hotel Management
1 Dec 2024 by Gaby H, Hotel Management
Thank you for your feedback Lakiya.
by A verified traveler
Posted 4 Nov 2024
Upon arrival I checked in and was given the wrong room type. We reserved a king size bed and were given 2 doubles. I went back to reception and was told "it came across as a double and we dont have any king rooms available. I can refund your money or you can keep the double room" The woman was very nice, she was obviously in a bad position
It's a Friday evening at 8pm. I wont be able to find something affordable and safe at this hour.
While i was trying to contact my BF to see what he wanted to do , the receptionist noticed she had another person thzt hadn't checked in yet for a King size room. Since i was there and the other person was not, she gave me the room.
Other than getting that system issue fixed, everything was good.
Comment from Hotel Management
8 Nov 2024 by Gaby H, Hotel Management
Thank you for your feedback Tammie, We are glad our staff was able to help you and provide you with the correct room type you choose for your stay.
by A verified traveler
Posted 27 Oct 2024
Office is 24/7 open , very competent and friendly people who worke on this place.
Comment from Hotel Management
8 Nov 2024 by Gaby H, Hotel Management
Thank you so much for your feedback Sabine.Is always a pleasure to have you as a guest in our hotel.
by A verified traveler
Posted 22 Oct 2024
Close to mall shopping very clean and quiet specialty shops starbucks a mall across the street etc.
Comment from Hotel Management
24 Oct 2024 by Gaby, Hotel Management
Thank you for your feedback Ronnie, we are glad you enjoyed staying at our property.
by A verified traveler
Posted 20 Oct 2024
I has a peaceful sleep, abd the hotel is very clean
Comment from Hotel Management
24 Oct 2024 by Gaby H, Hotel Management
Thank you so much for a great feedback Ivy,We are glad you enjoyed your stay with us.
by A verified traveler
Posted 19 Oct 2024
Roaches in the bathroom, bathroom is dirty. Smell is horrible blinds were missing in the room wasn’t comfortable there at all and left throughout the night would not recommend to stay
Comment from Hotel Management
24 Oct 2024 by Home1 suites Team, Hotel Management
Dear Eva, Thank you for providing feedback. Firstly, my apologies for the inconvenience you experienced during your stay. We strive to provide a confortable stay and I regret we failed during your visit. We continue to make improvements and I hope you give us another chance in the near future.
by A verified traveler
Posted 12 Oct 2024
Staff was nice and helpful with everything going on with hurricane. We stayed there as we got evacuated. The area had no where to clean up after pets and the outside area was full of feces. A lot of drug trafficking at night . I met some nice people but also seen others that were unquestionable . Traffic flow and drug use was apparent. Feel the area might need some updating of safety monitoring especially if they would like more families.
Comment from Hotel Management
13 Oct 2024 by Gaby H, Hotel Management
Thank you so much for your honest feedback Nita,We are glad our staff was helpful during tough times like the hurricane we experienced.We will take this in consideration for our future improvements, we love to welcome families in our hotel, and safety for all is our priority.
